Quick Facts About Helen Nails
Helen Nails place, based on the comments provided, has a mix of strengths and weaknesses. In order to provide a comprehensive analysis, let's break it down into different categories.
Customer Service:
One of the main weaknesses mentioned in the comments is the rudeness of the man in the shop. There were complaints about the man not listening to customer requests and doing what he wanted. Another customer mentioned that the man was rude to other customers as well. This indicates a potential issue with customer service and a lack of professionalism from some staff members. However, there are also positive comments about the staff being friendly and caring about the quality of their service. Some customers had positive experiences with specific individuals, such as number 3 who did their nails, pedi, and eyebrows. Additionally, the staff was sweet to a customer's grandmother who had a hard time talking and getting around, which shows compassion and understanding. The customer service aspect seems to vary depending on the staff member and the individual experience.
Quality of Service:
There were mixed reviews regarding the quality of service. Some customers had great experiences with their nails and appreciated the attention to detail. However, there were also comments about the nails being too big and the gel manicure being a bit pricey. The waxing service received positive feedback for being well-done and the staff being pleasant. The overall impression is that the quality of service is generally good, but there are some inconsistencies and weaknesses, particularly regarding pricing and nail size.
Atmosphere and Cleanliness:
Customers generally found the atmosphere to be lively and pleasant. The salon was described as clean, although some customers mentioned that the salon could use some updating. It was also noted that the spa chairs were a bit old, but this was compensated for by the lower prices of the services. The overall impression is that the salon provides a decent atmosphere and maintains an acceptable level of cleanliness.
Appointment and Waiting Time:
There were some complaints about the waiting time. One customer mentioned that they were informed it would take 30-45 minutes before they could be served, but when they arrived, they were seated fairly quickly. However, the customer's husband had to wait for around 15 minutes for his pedicure. While this could be seen as a weakness in terms of wait times and organization, it is important to note that it was mentioned that the salon was busy, which could explain the wait. It may be necessary for the salon to hire additional staff to ensure shorter waiting times during peak hours.
Price and Selection:
Price was another aspect that received mixed feedback. Some customers felt that the gel manicure was a bit pricey at $25, especially when compared to the starting price of acrylic nails at $22. However, other customers did not mind the slightly higher prices, as they found the quality of service and overall experience to be satisfactory. There were also mentions of a limited selection of regular nail polishes but a good selection of gel polishes. This indicates a potential weakness in the variety offered.
Overall, Helen Nails place has its strengths in providing friendly and caring service in some instances, as well as maintaining a pleasant atmosphere and acceptable cleanliness. However, there are clear weaknesses in terms of inconsistent customer service, potential issues with wait times, and pricing. Addressing these weaknesses and focusing on maintaining a consistent level of quality service could greatly enhance the overall customer experience and perception of the salon.
Best TL Reviews
The man in this shop is very rude! He didn’t listen to anything I asked and just did what he wanted. I asked several times for something and in the end I have a set of nails that I would never have gotten done before on. I also got a pedicure done and the water was cold I asked for hot water and she told me it will and I still never got hot water for the pedicure. He was very rude to other customers walking in, that man is the worst person to have greeting people when they come into the nail salon. I still paid because they had people come in and I don’t want to make a big deal out of it at the moment and figured I would call the next day. Well I called and the man just wanted to argue with me and then hang up. I will never go here again and I will make sure to tell everyone about his horrible service! I wouldn’t even give them a ⭐️ but I had to for this review. ???????????????????????? My fingers hurt the nails are so big for my fingers
This place is so lively, and kind. My mom, my mother in law and I have all been coming here for years. They take walk ins and appointments. The atmosphere is that of any nail salon, but they are also kid friendly. Sometimes I dont have a sitter so I have to bring my 2 year old daughter. I havent had a terrible experience here, if I need my nails to be perfect for an event and not just casual, I don't trust anyone else but Helen's to get the perfect job done.
I absolutely love the way my nails came out, but a bit pricey. Paid $130
I go here to get my armpits waxed. I call beforehand to ask when they have an opening. Half the time they're ready right away. Usually get the same gal and she does fine work. Waxes most of it and plucks whatever is left. Pleasant, friendly folks that always take care of me.
Also, my Grandmother came here regularly to get her nails done. They were sweet to her, even after her mental state started declining and had a hard time talking and getting around. The gals would always give hugs and say they were happy to see her. Really thought that was something very special to my Grandmother at the time. RIP Grandma Johnny
I love coming here everyone is so nice and friendly ????number 3 she's my girl that dose my nails and pedi and eyebrows here are some of the last mani & pedi that I got
Called ahead and was told it would be 30-45 min before they could take two of us. Sounded like she was going to hang up so I asked if they would take a reservation and she took my name. We arrived and they did seat us fairly quickly for one pedicure and one manicure. However, they were short handed and so my husband waited in the chair for about 15+ min for his pedi. The nice thing is that they do have the chairs with the back massager. He was just sitting there for about 10 min until I went over to show him how to work the chair massager.
My daughter was coming for a regular manicure but the lady talked us into the gel manicure which is priced at $25. A little above my budget but my daughter wanted it so figure we’d spot for it.
There are 5 pedicure spa chairs and 6 manicure stations. I only saw 5 workers for all 11 spots but was busy so they could’ve used more gel on a Friday afternoon.
The place was pretty clean. The salon is bit older and the chair massage buttons were worn off but overall a decent place.
Not a huge selection of regular nail polishes but a nice selection of gel polish. Felt $25 for gels May be a little pricey considering a full set of acrylics start at $22.
Very friendly! Great work. Going back today!! So i had to post how wonderful they are! Love the customer service & cleanliness.
Went back again today! Great service as always!! If you try them you will love them! They are friendly and care about the quality of their service.
* I got the Mood color changing gel nail polish. It changes color with hot & cold. I love it!
Staff is very friendly and took their time on my gel mani and pedi. The spa chairs are little old but overall the place seems clean. Could use some updating but considering their prices are a little lower, I dont mind.
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Helen Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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