One Stop International Market

+1 301-918-8429

7705 Annapolis Rd, Lanham, MD 20706 United States of America

Open Today: -

Quick Facts About One Stop International Market

One Stop International Market place has a number of strengths and weaknesses based on the comments provided.

One of the strengths mentioned is that the store has a wide variety of African products and is considered a one-stop-shop for African food and other items. This is a positive aspect as it allows customers to easily find what they need without having to go to multiple stores. Additionally, one comment mentions that the store has affordable prices, which can be a strong selling point for customers looking for African products at a reasonable cost.

However, a major weakness of One Stop International Market place is the poor customer service. Several comments mention the owner of the store being rude, disrespectful, and insulting towards customers. This is a significant weakness as good customer service is essential for a successful business. When customers have negative experiences with the owner and staff, they are unlikely to return and may even discourage others from visiting the store.

Another weakness mentioned is the overpricing of items in the store. One customer discovered that a product they bought had been opened and partially consumed before being sold. This indicates a lack of quality control and potentially dishonest business practices. The overpricing of items is also mentioned as a weakness, as customers expect fair prices for the products they purchase.

Another weakness highlighted by a comment is the lack of transparency in providing prices over the phone. Customers expect to be able to get basic information, such as prices, before deciding to visit a store. When the store refuses to disclose prices over the phone, it can be seen as a deceptive or manipulative marketing tactic. This lack of transparency can lead to customers feeling frustrated and dissatisfied.

Overall, the strengths of One Stop International Market place include a wide variety of African products and the availability of affordable options. However, the weaknesses, such as poor customer service, overpricing, and lack of transparency, significantly impact the overall customer experience. These weaknesses can lead to a decline in customer loyalty, negative word-of-mouth, and a decrease in business growth. It is important for the store to address these weaknesses and prioritize improving customer service and pricing practices in order to be successful and competitive in the market.

Best TL Reviews

This is the worst African store i have ever been to in terms customer service. The man who owns the store is not fit to be there. He is very rude , he insults people and very disrespectful. He is not nice at all i bought an item and he gave me a wrong item i went home realized it wasn't the right thing and wasnt opened. I brought it back for ans exchange he said he won't change it. I insisted he asked for the receipt which i thought i had trashed but i found it and gave him he boldly told me to get out i dropped the item on the counter and he refused to change or to return my money instead told me i am stupid . Since then i don't go there anymore. This morning my brother called me and was complaining about the same man.

The items are overpriced. Check to see if damaged before buying.

I bought a pack of Special Pamplemousse soda and one of the drinks in the 6-pack had been opened (1/4 of the drink was gone). It appears that someone had drunken some and then put it back.

This is the worst store I have ever been. Please avoid that store. I went to get bitter kola in the store and requested to get 2 packs from him while he was packaging it and he said no he will be the one to give me what I need that I can't choose for myself. I even pleaded the elderly man and he said if u are getting what I gave you, let me attend to someone else. I can't believe this

I went to the store driving from a far distance to buy a certain product, I got home to discover some particles in it, I took the pain to take it back for an exchange, to my amazement the man who I presumed is the owner claimed I was the one that put the particle in it, that he claimed that had never happened before, I almost lost my cool. The man behaved like a typical greedy Nigerian businessman.

While I acknowledged the fact that anything could have gone wrong in the production process from the producer of that product which was never the fault of the African store but his accusation that I put the dirt in the product still leaves dazed as I speak. Just unfortunate.

You call them to ask for the price of an item.as simple as a can of tomatoes and they will never tell you because they want you to come over there,waste your time and gas and be bombarded with their ridiculously high prices! Even the owner himself does this and l don't see how that is good marketing. Its probably why his business has not grown and places like Afrik have been opening other stores! Change your lousy ideals.

This place basically have everything you need as an African but it is extremely very expensive!!!! Please sir, reduce the prices of your goods. Again their customer service is completely ZERO!!!! They are all very RUDE!

Super rude owner. Pls avoid this store by all means!

Woow i love this place nice african food. And very affordable. And good customer care service