Shelby Nails

+1 502-633-0071

201 Boone Station Rd, Shelbyville, KY 40065 United States of America

Open Today: Closed

Quick Facts About Shelby Nails

Shelby Nails is a nail salon that has both strengths and weaknesses, as evidenced by the various comments from customers.

One of the major strengths of Shelby Nails is the quality of their work. Multiple customers commented that they had the best nails they've ever had done at this salon. They mentioned that the technicians were able to understand their preferences without them having to explain, suggesting a high level of skill and expertise. This indicates that Shelby Nails has talented and experienced nail technicians who can provide excellent service to their customers.

Additionally, customers appreciated the friendly and welcoming atmosphere at Shelby Nails. They mentioned that the staff was kind, funny, and joked around with them, creating a pleasant and enjoyable experience. This friendly environment can make customers feel comfortable and at ease during their appointments.

Another strength is the pricing at Shelby Nails. Several customers mentioned that the prices were reasonable and affordable. This makes the salon accessible to a wider range of customers who may not be able to afford more expensive nail salons.

Customers also praised the cleanliness and hygiene of the salon. They mentioned that Shelby Nails maintained a clean environment, which is essential for a nail salon to prevent the spread of infection and provide a safe experience for customers.

However, despite these strengths, there are also some weaknesses that were mentioned by customers. One recurring complaint was about rude and unfriendly staff members. Some customers mentioned specific incidents where they witnessed or experienced rudeness from certain technicians. This kind of behavior can create a negative experience for customers and deter them from returning to the salon.

Another weakness pointed out by customers was the inconsistency in pricing. One customer mentioned that she and her mother paid $180 for a set of acrylic nails, which she considered to be overly priced. Inconsistency in pricing can confuse customers and make them feel like they are being overcharged.

Some customers also noted poor customer service. They mentioned that they were not greeted properly when entering the salon and felt like the staff was unwelcoming. One customer even described an instance where she was abruptly told that they don't serve babies, despite having brought her daughter to the salon previously without any issues. Poor customer service can leave a negative impression on customers and discourage them from returning.

Another weakness mentioned by customers was the lack of certain products. One customer wanted a specific type of nail polish, but the salon did not have it. Instead of trying to find an alternative or suggesting something similar, the staff simply told the customer that they didn't have it and ended the service abruptly. This suggests a lack of flexibility and a disregard for meeting customer needs.

In conclusion, Shelby Nails has both strengths and weaknesses. The salon excels in providing high-quality nail services, creating a friendly atmosphere, offering reasonable prices, and maintaining cleanliness. However, the salon needs to address issues such as rude staff members, inconsistent pricing, poor customer service, and a lack of flexibility in product availability. By addressing these weaknesses, Shelby Nails can improve customer satisfaction and retention.

Best TL Reviews

This morning I went to get my nails done at luxe where I always go. I tried to make an appointment but they weren’t taking any same day which is fine. I get there and there is over an hour wait. I decided to go somewhere else and went to Shelby Nails (which has been under a new owner since the last time I went years ago) by Kroger. There was not a single customer in there. I had the BEST experience, they were so kind. And the best nails I’ve ever had done! I didn’t even have to explain what I wanted, it was like they could read my mind. If anyone is looking for a new nail salon, go check them out and give them some love! This will be my new regular spot.

Very Rude technicians. Specially a lady name Melissa She has an attitude I got to witness today how a lady was told the price wrong so she only had certain about in cash and she snatched the money out her hand so embarrassing I feel so bad for her .

I entered the shop today with my 5 yo daughter and was greeted with “ what you want?” And then told that “ they don’t do babies”. What? I had brought my daughter here twice before the most recent being last month. There was no one in the shop so it wasn’t that they were busy. Just rude people.

Great service, nice & super friendly. Prices are awesome and reasonable. They do have a sign that says $2 for credit card use, understandable because they are getting charged for each client that is using a card. so don’t forget to bring cash(: they are super funny and love to joke with us, so if you don’t know them personally you won’t understand. BEST NAILS i’ve ever had! Also, love coming to a clean salon!

I DO NOT recommend coming to this place. The prices are so overly priced. My mother and I wasted $180 for just a set of acrylic nails. My nails started popping off within 10 days when they should have lasted at least two weeks. We got treated badly by both the female and the male workers. Do not waste your time or your money here.

I have been going to this place for many many years. Especially after going to a place that put nails on crooked. I have them a second chance but then I went to Shelby Nails. I have never had a problem and my nails lady as long as they are supposed to or longer.

The reason they don’t like credit cards is the credit card company charges them each time a card is used so each payment they get they have to pay the credit card company. They are so nice they don’t want to have to charge you in order to run your card.

Pedicures have been just as great and they fixed a toenail for me before it became infected.

I don’t use anyone else unless I am out of state but Shelby Nails

I walked in to everyone sitting in a massage chair watching tv and no one got up to greet me. I felt as if they looked at me like they wanted me to walk right back out. As I walked over for a pedicure and showed them what I wanted (holographic dip powder) they told me they didn’t have it- which I totally understood! I was trying to see if they had anything like it but the lady just kept telling me no and instead of trying to help me pick out a color like it they just said “so you don’t want it then” and immediately turned off the foot bath. I returned the nail polish back to the rack and left without them saying another word to me. I can’t even comment on the quality because all I received was poor customer service. Will not be back!

Extremely pleased with the service my daughter & I received. The staff is very friendly. We will definitely be back & refer our friends.