Quick Facts About Platinum Nails
Strengths:
1. Excellent customer service: Many customers praised the staff at Platinum Nails for being sweet, nice, personable, and professional. They also mentioned that the staff created a welcoming and friendly atmosphere, which made their experience enjoyable.
2. Quality work: Several customers commented that Platinum Nails provided them with beautiful nails that lasted for months. This indicates that the nail technicians at the salon are skilled and capable of delivering high-quality services.
3. Flexible scheduling: One customer mentioned that they could call ahead to avoid waiting for a long time. This shows that Platinum Nails is accommodating to their customers' needs and values their time.
4. Variety of styles: A customer mentioned that Platinum Nails offers many super styles to choose from. This indicates that the salon keeps up with the latest nail trends and provides customers with a wide range of options.
5. Open seven days a week: A customer pointed out that Platinum Nails is open every day of the week, which is convenient for people with busy schedules. This flexibility gives customers more options to visit the salon at their preferred time.
Weaknesses:
1. Lack of professionalism: One negative review mentioned that Platinum Nails is unprofessional and does not provide quality work. A customer stated that their gift certificate was not honored, even though the salon made a mistake with the dates. Additionally, the individual reported that the staff member they spoke to on the phone was rude and hung up on them. This indicates a lack of professionalism and customer service.
2. Inconsistent experience: While the majority of the comments were positive, the negative review highlights a significant negative experience involving rudeness from a staff member. This inconsistency in customer experiences raises concerns about the salon's overall quality and consistency.
3. Complaints about a specific staff member: Another negative comment mentioned that a particular nail technician was extremely rude. The customer reported that their 6-year-old daughter was refused service for moving her fingers during the service. This indicates that there may be issues with specific staff members and their behavior towards customers, which can negatively impact the salon's reputation.
4. Refusal of service: In the same negative comment, the customer mentioned that the nail technician refused to do their daughter's toes, even after they clarified that they had the money. This refusal of service based on assumptions and lack of communication highlights a potential issue with customer interaction and satisfaction at Platinum Nails.
5. Negative overall experience: The customer who had a negative experience described it as "horrible." This indicates that the incident had a significant impact on their perception of the salon and suggests that more attention should be given to providing positive experiences for all customers.
In conclusion, Platinum Nails has several key strengths, including excellent customer service, quality work, flexibility in scheduling, a variety of styles, and being open seven days a week. However, the salon also has notable weaknesses, such as allegations of unprofessionalism, inconsistency in customer experiences, complaints about specific staff members, refusal of service, and negative overall experiences. These weaknesses should be addressed and improved to maintain and enhance the salon's reputation and customer satisfaction.
Best TL Reviews
They were the sweetest! I had a really good time and my nails are gorgeous! Thank you so much Platinum Nails!
Love Tom. It's always great service with plenty of laughs, too. My nails last for months.
I love my nails! My nail tech was super nice and did an amazing job! Exactly what I wanted!
This place is absolutely unprofessional and they do NOT do quality work! Also….they DO NOT honor their gift certificates even when THEY messed up the dates on them! When they were called about it, the man was extremely RUDE and hung up the phone. If you want quality work DO NOT GO HERE!!!!!
Took my wife out for a date night, went to a great restaurant in Canvass for a steak dinner.
On the way home, I stopped by to my wife's surprise and we both got a pedicure, she loved it and my feet feel like a million dollars, only took 2 grinders to get there????
The staff was very personable and professional, I highly recommend them.
I’ve been going to Platinum Nails for several years now. I absolutely love the staff and the services are great. Unlike many nail salons, I can call ahead so that I don’t have to wait forever. Hollie keeps my hand and feet looking amazing!
Tommy is Awesome! Open 7 days a week.
He does great job for my daughter and myself everytime we go.They have many super styles to chose from if you don
Took my 6 year old to get her nails an toes done for her birthday cuz that’s wat she wanted to do an the man that did her nails was really rude an told her that he wouldn’t do her toes cuz she moved her fingers like 3 times she is 6 she’s goin to move bt then he gos on to blame me for him not doin them cuz I was broke an had no money ???? she started cryin an I said I have the money I want them done an he wouldn’t even look at me jus kept tell her that we didn’t have the money to do it. I paid for her nails an left they won’t ever have to worry bout me comin back. He was extremely rude and it was a horrible experience
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Platinum Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 08:00 PM |
How to go there
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