D's Nails & Spa

+1 781-629-2808

339 Squire Rd, Revere, MA 02151 United States of America

Open Today: -

Quick Facts About D's Nails & Spa

D's Nails & Spa is a salon that has received both positive and negative comments from customers. In this analysis, we will assess the strengths and weaknesses of the salon based on the provided comments, ultimately forming an overall evaluation of the establishment.

Starting with the strengths, several customers have praised D's Nails & Spa for their fabulous pedicures and great service. One customer specifically mentioned their wonderful pedicure experience, highlighting the cleanliness of the spa. Additionally, another customer rated the establishment as their go-to pedicure place and highly recommended it, giving it a 5-star rating. This indicates that the salon has the ability to provide excellent pedicures and maintain a clean environment, which can be a strong selling point for potential customers.

Furthermore, some customers mentioned that there are certain staff members who excel at their job. While not explicitly mentioned, this suggests that D's Nails & Spa has a diverse team of employees with varying levels of skill and expertise, allowing customers to potentially choose their preferred manicurist. This flexibility can be an advantage as it provides options for customers who may have specific preferences or requirements.

However, there are several weaknesses that need to be addressed. The most significant weakness noted by multiple customers is the unprofessional behavior of the staff. One customer expressed their disappointment with the disrespectful behavior of the waxing technician and another staff member who laughed at her legs during the treatment. This kind of behavior creates a negative and uncomfortable atmosphere for customers, which directly impacts their overall experience. Additionally, several customers mentioned instances where the staff would charge more than the listed prices, indicating a lack of transparency and consistency in pricing. This can be seen as a dishonest practice and ultimately contributes to customer dissatisfaction.

Another notable weakness is the poor customer service experienced by some customers. One individual described the owner as rude and shared a terrible experience of receiving subpar service. Another customer claimed that they were bullied and told to go elsewhere because they were deemed "picky." These instances of unprofessionalism and mistreatment by the staff reflect the establishment's lack of commitment to providing a welcoming and satisfactory experience for its patrons.

Overall, the strengths of D's Nails & Spa lie in their ability to deliver excellent pedicures and maintain a clean spa environment. The presence of skilled staff members also adds to the positive aspects of the salon. However, the weaknesses, including unprofessional behavior, inconsistent pricing, and poor customer service, are significant drawbacks that tarnish the salon's reputation.

To overcome these weaknesses, D's Nails & Spa should prioritize professionalism and ensure that all staff members adhere to high standards of customer service. Clear and transparent pricing should be implemented to avoid any misunderstandings or potential scams. Lastly, fostering a positive and welcoming atmosphere for customers should be a top priority, with no tolerance for disrespectful or unprofessional behavior.

By addressing these weaknesses and capitalizing on their strengths, D's Nails & Spa has the potential to regain customer trust and loyalty, ultimately improving their overall reputation.

Best TL Reviews

EXTREMELY UNPROFESSIONAL! I was a regular customer there, a few times I left the salon unsatisfied but it was never a big deal, I thought maybe I was too picky. But on second thought, not for the high price we paid there.

Anyway, the last time I went there I had pedicure and half leg waxing done. My leg hair had grown well because I had worked a lot at the end of the year and hadn't found time to take care of myself, we women know that sometimes this happens. Well, we went to the waxing room and the person who was waxing me said something in her native language to the other one who was on the manicure table and then they started laughing, until the other ENTERED the room to see my legs and the two kept laughing. It was a big disrespect, I felt terrible! That day I decided I won't go back there anymore! Another thing: They always charge more than the listed price.

DO NOT GO TO THIS SALON!!!

They did an awesome job and had the perfect color I recommend them to anyone

I love this place and my manicurist.

Great service.

Hopefully, those hard working ladies will enjoy this Thanksgiving Day off!

The absolute worst nail salon I have ever been too. The owner was rude. My polish change was done in 10 minutes on acrylic nails had blue spray paint under my nails and still left with them an absolute mess. They were all bumpy and charged almost $70 for a polish change on nails and toes. Would never go back again terrible, terrible experience. Went straight to another salon to fix their mess!

First time I went to D's nail spa. My pedicure was fabulous. Very clean spa.

This is my go to pedicure place. I am very happy with the service. I highly recommend it. 5 stars

Some of the ladies are better on the job than others, but in general in a nice place

For some reason every time I would go get my nails done. They just give a price on top of their head which was always way more than what the menu says. It really not cool at all. They scamming ppl over the price

This place does not even deserve one star,Worst customer service ever, they bullied and told a 16 year old girl to go somewhere else because Jen says she is picky, you are paying

For a service, you have the right to ask for what you want and they call that being picky. , then my wife calls and they tell her to go somewhere else if she does not like the service. I just hope people think twice before visiting this place and hopefully they are put out of business.