Lucky Nails

+1 860-879-4768

189 Jefferson Ave, New London, CT 06320 United States of America

Open Today: Closed

Quick Facts About Lucky Nails

Lucky Nails place has a mix of strengths and weaknesses based on the comments provided. Let's examine them in detail:

Strengths: 1. Excellent service: Many customers praise the service they received at Lucky Nails. Kim is specifically mentioned for going above and beyond for a fabulous experience. This highlights the exceptional customer service provided by the staff.

2. Reasonable prices: One customer mentions that the prices at Lucky Nails are reasonable. This is a significant strength as affordable pricing attracts a larger customer base and encourages repeat visits.

3. Skillful nail art: The comment about the amazing artwork at Lucky Nails demonstrates that the staff has skill and expertise in creating unique and visually appealing designs. This is an attractive quality for customers who are looking for creative nail art options.

4. Friendly staff: Multiple customers mention the friendly and welcoming nature of the staff. This indicates that Lucky Nails has a pleasant and inviting atmosphere, making customers feel comfortable and valued.

5. Attention to detail: The mention of the staff being meticulous suggests that Lucky Nails pays attention to detail when it comes to performing services. This is essential for achieving customer satisfaction and ensuring that each nail service is executed with precision.

Weaknesses: 1. Inconsistent pricing: One customer complains about being charged significantly more than the initial quote they were given. This inconsistency in pricing could be a weakness as it can lead to customer dissatisfaction and a lack of trust in the establishment.

2. Quality issues: The customer who had gel polish peel off within two days after the service indicates a potential problem with the longevity and quality of the nail services provided at Lucky Nails. This could be a significant weakness, as customers expect their nail treatments to last for a reasonable amount of time.

3. Difficulty in scheduling appointments: While the availability of time slots does not seem to be an issue, the comment suggests that there might be difficulties in properly managing appointments at Lucky Nails. This could result in inconveniences for customers and a negative experience if they cannot secure a preferred time slot.

4. Cleanliness concerns: A customer mentions that the salon could use a good spring cleaning, indicating potential cleanliness issues. Additionally, the absence of hot towels and weak massage chairs also suggests a lack of attention to creating a soothing and hygienic salon environment. This is a weakness as customers expect clean and comfortable surroundings during their nail treatments.

In conclusion, while Lucky Nails has strengths such as excellent service, reasonable prices, skillful nail art, friendly staff, and attention to detail, there are also weaknesses to address. These weaknesses include inconsistent pricing, potential quality issues, difficulty in scheduling appointments, and cleanliness concerns. Addressing these weaknesses can further enhance the overall customer experience and improve customer satisfaction at Lucky Nails.

Best TL Reviews

Kim was fabulous....she went above and beyond. I was so impressed by her . And her prices are reasonable. I recommend her to everyone. Make an appointment!!

Love this place do an excellent job and the art work is amazing best place around thank u ladies so much i love my nails

I've been coming here for years without any issues. Cindy always greets you when you come in the door and I love how LaLa does my nails! I would definitely recommend making an appointment, but walk ins are what most people tend to do.

Ask for a mani/pedi with chill. I was told on the phone it would be 35 for a basic and like 10 extra for gel polish I was like okay sounds great. Nails seemed to be okay. I get my toes does and my toe nails were cut way too short and I had a perfect shape going. The gel polish they put on me peeled off like a $5 childrens nail polish and that started to happen only two days after I got them done. Literally! To end this all, remember that price I said above? They ended up charging me $71!! I don’t recommend going at all.

Great service. Really good work. I loved the old owners but the new ones are much faster and as good. Try to get an appointment. Its difficult not because there isn't time but because they cant seem to get it right. The place and location are great but you know where you are going.

Love Lucky nails! A friend recommended me there and now this is my spot. Everyone is very friendly and super meticulate. I always get acryllic and gel and there are so many color options. They are up-to-date with things, I usually show them something from pintrest and am able to receive just about exactly whats om the picture! Pricing is decent, I tend to get more expensive designs but otherwise well priced. Will continue to go here for my nails!

No hot towels.not a tidy salon could use a good spring clean. The massage chairs are weak. Won't be back. Sure it's cheap. You get what you pay for

There is a woman who has amazing skills ! My nails came out how I visioned them ! And when I needed something corrected she jumped on it and fixed it no problem ! This nail salon has become my place to go to for sure !