Fashion Tree

+1 912-355-6597

1607 E Victory Dr, Savannah, GA 31404 United States of America

Open Today: -

Quick Facts About Fashion Tree

Fashion Tree Place is a store that sells beauty and hair products but based on the comments provided, it is evident that there are both strengths and weaknesses associated with the business. In order to provide a comprehensive overview, we will examine both the positive and negative aspects of the store.

One of the strengths highlighted in the comments is the selection of beauty products. One customer mentioned that they have a "nice selection of beauty products." This suggests that Fashion Tree Place offers a wide range of products to cater to diverse customer needs. Having a good selection is beneficial as it allows customers to find the specific products they are looking for and makes it more likely that they will be able to complete their purchase in one visit. Additionally, another customer mentioned that they have been shopping at the store for five years and love the prices and service. This indicates that the store offers competitive prices, which can be a strong selling point for attracting and retaining customers.

Furthermore, the comments highlight positive interactions with staff members. One reviewer mentioned that the owner is always pleasant and another mentioned that the staff is friendly. Positive staff interactions can greatly enhance the shopping experience, as customers feel valued and appreciated. A friendly and helpful staff can also provide assistance and guidance in selecting products, which can be particularly valuable for customers who may be unsure about what they are looking for.

However, there are also several weaknesses highlighted in the comments. One major weakness is the alleged discriminatory behavior of the owner. One customer claimed that they were refused service and harassed by the owner because of their race. Discrimination is not only morally wrong but can also lead to negative publicity and potential legal implications. Such behavior can significantly damage the reputation of the store and may result in the loss of customers.

Another weakness highlighted is poor customer service. One customer mentioned that they arrived shortly before closing time but found the doors locked and the staff staring at them. This indicates a lack of consideration for customers and a failure to provide adequate service. Additionally, another customer mentioned that they experienced rudeness from the older man working at the store. Rude behavior can lead to customers feeling disrespected and can discourage them from returning to the store in the future.

In addition, there are complaints regarding the store's exchange policy. One customer mentioned that the owner refused to exchange a hair product and another mentioned that they were not refunded the tax for a returned item. These incidents suggest that there may be issues with consistency and clarity in the store's return and exchange policy. Failing to provide clear policies and consistent implementation can lead to frustration and dissatisfaction among customers.

Overall, Fashion Tree Place has strengths in terms of its selection of beauty products and positive staff interactions. However, the weaknesses identified in the comments, such as alleged discriminatory behavior, poor customer service, and issues with the store's exchange policy, are significant and should not be overlooked. Addressing these weaknesses is crucial for the store to maintain a positive reputation, attract and retain customers, and ultimately, thrive in the competitive beauty and hair product market.

Best TL Reviews

OWNER IS PREJUDICE REFUSED SERVICE BECAUSE I LOOK LIKE SOMEONE BAD EXPERIENCE WITH CUSTOMER HE REFUSED TO EXCHANGE MY HAIR I PURCHASED BECAUSE OWNER GOT ANNOYED I RETURNED UNOPENED ITEM THEN BEGAN HARASSING ME FOR A YEAR I CAME IN SAID NOTHING ATTEMPT TO PURCHASE ITEM OWN LOOKED AT ME AND REFUSED. Do not buy owner discriminates! Call police because I ask why I told him call I did nothing wrong at all. Owner is prejudice and discriminates against black woman

Will not be shopping there anymore! I was a loyal shopper that recommended other people to shop. Today, December 31, 2020 I was at the store and the sales person was assisting me. I had made a selection and she was checking other hair styles for me. I indicated to her what I was looking for and she was doing her best to assist me. The owner stopped her and she said she would be right back, only she never did. The owner came and said can I help you, but he proceeded to say that she nor he could help me and I needed to just let them know what I wanted and they would not be getting the hair off the shelf for me, which was there procedure. Normally, the store doesn't want customers to handle their products, so I didn't understand that. So I told him no thank you and proceeded to leave and I saw the sales person and gave her back the hair that I was going to purchase. I saw sadness on her face and I told her it was ok and have a Happy New Year. In passing the register and the store now loosing a frequent shopper, I said to him with a smile to have a Happy New year, no response. Not sure what the owner's underline issue was, but he has lost a loyal customer. God bless them and there are other stores i can shop.

He’s always so pleasant

They don’t deserve the one star Google made me give them! They close on 6pm on Sunday and I was there @5:55pm to grab an item before they close and they already had the doors locked and stood there staring at me like I was crazy. They lost a loyal customer due to HORRIBLE CUSTOMER SERVICE and I’m sure they’ll lose more. I give them 0 stars- go spend your money where people care! And if the owner sees this- YOU SHOULD BE ASHAMED OF YOURSELF!

The older man a litter rude. I was waiting in line for 10 mins behind this lady and she was on the phone I end up walking away to put the items back then he called me back for him to check me out which he should have done that in the first place. I had to go back because I purchased the wrong hot curlers he did a exchange the new item that I purchased costed $34.99 when I got back to the car I noticed he didn't give me my tax back off the wrong curlers that was $19.99 I just left because I didn't want to go back in stand in-line.... if you're doing an exchange please get your tax from the item you have to exchange.... after calling them wasn't solved will not do business with them again ????‍♀️

I’ve been shopping here my whole 5 years resident duration and I love love them. The prices and service is superb. I have an accident in the store over a year ago where I could’ve seeked legal assistance but the God in me wouldn’t let me. I have nothing but great vibes there. The owner is the nicest store owner I’ve met here. I only shop at this store for my Beauty needs.

Nice selection of beauty products. Friendly staff

If I could give this place zero stars I would. The manager there is extremely rude to customers.