Quick Facts About Lee Nails
Lee Nails place has both strengths and weaknesses based on the comments provided. The strengths include the cleanliness of the salon, polite and professional staff, a friendly and welcoming atmosphere, reasonable prices, and attention to detail. Meanwhile, the weaknesses include poor service quality, lack of attention to customer needs and preferences, inconsistency in the quality of work, and issues with communication and customer service.
One of the strengths mentioned is the cleanliness of the salon. Multiple comments mention that the salon is clean and updated, which is important for customers to feel comfortable and confident in the services provided.
The polite and professional staff is another strength mentioned. Customers appreciate the friendly and helpful demeanor of the staff, as well as their patience and caring attitude towards all customers, including an elderly customer. This indicates that the staff values good customer service and treats everyone with respect and kindness.
The atmosphere of the salon is also mentioned as a strength. Customers enjoy the calming and serene environment, which includes waterfall sounds and plants. The presence of lovely music further enhances the overall ambiance and creates a calm and relaxing experience for customers.
Reasonable prices are another strength mentioned. Customers appreciate that the salon offers affordable services, which can be a deciding factor for many people when choosing a nail salon. Transparent pricing, as mentioned by one comment, also adds to the positive impression of the salon.
Attention to detail is mentioned as a strength as well. Customers appreciate that the staff is detail-oriented and focuses on delivering high-quality work. This is especially important in nail services, where precision is crucial for a satisfactory result.
However, there are several weaknesses mentioned in the comments that need to be addressed. One of the main weaknesses is the poor service quality experienced by some customers. One comment mentions rough handling of cuticles and bleeding despite specific instructions. Another comment mentions inflamed fingers and cuts caused by the filer and cuticle pusher. These experiences indicate a lack of skill and proper training among some staff members.
Inconsistency in the quality of work is another weakness mentioned. Some customers have had satisfactory experiences with their nails turning out better than expected. However, other customers have faced issues such as chipping nail polish and nails that look "less boring" for only a short period of time. This suggests that the salon may have difficulty maintaining consistent quality in their work.
Communication and customer service are also weak points mentioned in the comments. One negative experience mentioned the manager following a customer to a neighboring store and confronting them for leaving the salon without acknowledgement. This behavior is unprofessional and off-putting, and it reflects negatively on the customer service provided by the salon.
Another comment mentions confusion with the pricing menu and being overcharged for a pedicure with unsatisfactory results. This indicates a lack of clear communication and transparency, causing frustration and disappointment for the customer.
In conclusion, Lee Nails place has both strengths and weaknesses. The strengths include a clean salon, polite and professional staff, a pleasant atmosphere, reasonable prices, and attention to detail. However, the weaknesses include poor service quality, lack of attention to customer needs and preferences, inconsistency in work quality, and issues with communication and customer service. The salon needs to address these weaknesses in order to improve customer satisfaction and loyalty.
Best TL Reviews
Attached pictures are what my nails look like 10’ leaving the store. She took off $5 because she cut me. Mind you, I dont have that much cuticles that need to be trim, a quick run over would work. I should have known better and left that place when she roughly handle my cuticle after I told her 3 times - be gentle, because I got bleed easily. She managed to cut me pretty deep regardless of my warning, this is when she started to really slow down and pay attention to what I said. She’s pushing and her hands are shaky the whole time she’s working on my nails! Half way through the process, she told me that the gel nail polish is out so I have to go with another “similar” color. My friend - who is not a nail tech can do the job better than her. I have been getting gel nails for almost 8 years and this by far is the worst place that I’ve been to. I made an appt with Jay and was service by a mid-aged lady - till this point, i’m not even sure if she is Jay or not. Never come back and do not recommend this place to anyone!
24hr after getting my nails done, I realized all 5 fingers on my right hands are inflamed with cuts that was caused by the filer and the cuticle pusher.
After 1.5 days, my nails started chipping from both the left and right fingers. I guess I paid for $30 to have my nails look “less boring” for less than 2 days.
It was my sisters and I first time coming here, we walked in and they greeted us and asked us what we wanted. We told them and they got to work on our nails right away. They were polite and professional. Both of the ladies went above and beyond. I got dip powder and my sister got gel with a little cat design. They came out so cute, I would definitely recommend you go here. Salon is clean!
I absolutely enjoyed my experience here and I’m very picky lol. The atmosphere was lovely, water fall sounds and plants surrounded. Lovely music for a calm feel to the place. And my nails turned out even better than expected. The ladies there were lovely as well. I had Jay take care of my nails today and she did an excellent job & is a very nice woman. I will be continuing to go here from now on. Thank you ladies!
Staff was very sweet. I rarely get my nails done, but because of Thanksgiving I had to, so I called the store and they answered right away, they gave me the prices by phone and explained to me how to the store. Love that. First impressions are everything for me.
When I got to the salon there was an old Hispanic Lady getting her nails done (I'll say that she was around 85 years old or more), I was surprised to see that they were very patience and caring with her. They were trying to understand what she was asking for, like what color of bails she wanted, if she needed anything, etc. They help her to get out of the chair and they even ask her "how to say thank you in Spanish", the whole staff was very sweet and they learned how to say "Gracias" together, we all had a great time.. I really appreciate that, since I'm also Hispanic and I haven't seen too many places were people are interested in our culture or language.
I got my nails done very fast, everything was perfect.
I'll definitely come back. Congratulations for to the owners for creating a beautiful environment. Keep it up and God Bless.
I just moved into town and looked at a local nail salon for prices. I was told by an employee to sit and wait for the manager. She came out and saw me but never acknowledged me. I saw they had a book with prices so I looked at it, then, walked out to get my food next door. The manager came after me, open the door to Domino’s and yelled to me, “you left my store?”,
uh, excuse me? I couldn’t believe she followed me to ask why I left her store!
Guess what Lee nails, you just lost a good, loyal potential customer!
This is a clean, updated nail salon. Prices are very reasonable. The owner and employees are all very patient and polite and are very good at what they do.
The ladies were super nice, not trying to push extra services on me. They were very clean and detail oriented. They were eager to please, helping me with me color selections and even got the length of my nails exactly right.... I was very satisfied with my visit and will for sure be returning....
Update!!!!!!!!!!!!
Have been back since this previous post and I must say, I will NEVER EVER RETURN! The girl took forever to take off the old gel. The owner sat down with me and explained the extremely confusing menu..... tells me my pedicure is going to be $47. Which is too much, however I'm getting gel so I'm like okay do it. The lady comes to do my pedicure, seems excited.... so she took off the old gel.... doesn't file my nails, no cut..... puts a little callous remover.... puts my feet back in the water.... rubs my legs a little and paints my toes... the sloppiness is unreal... I literally got in my car and started filing my own toe nails to make them even.... total disappointment. Not to mention.... the OWNER THE CHARGES ME $54 and says, oh she did callous remover.... that was in the description of the pedicure you sold me!!!!! So now I'm overcharged for the world's worst pedicure I've ever received. Thank-you for ripping me off, but I won't be back for you to do it again. I'm not sure how she has stayed open so long.... SO DISAPPOINTING!
We had a wonderful experience and all the ladies were amazing. We thoroughly enjoyed the Mani pedi and the services. Excellent service. Highly recommended ????
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Lee Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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