Queen Nails and Spa

+1 919-243-8231

10133 US-70 BUS, Clayton, NC 27520 United States of America

Open Today: -

Quick Facts About Queen Nails and Spa

Queen Nails and Spa has received mixed reviews from customers. While some have had positive experiences and praised the salon for its cleanliness, professionalism, and quality of services, others have had negative experiences and complained about miscommunication regarding pricing and dissatisfaction with the nail technicians' work.

One of the strengths of Queen Nails and Spa, as mentioned by multiple customers, is its cleanliness. One customer specifically noted that the salon is much cleaner compared to the previous owners, who used unsanitary products. This is an important aspect for customers when choosing a nail salon, as cleanliness and hygiene are essential for a safe and enjoyable experience.

Professionalism is another strength highlighted by customers. Many customers mentioned that Queenie, the owner and nail technician, was very professional, kind, and polite. They appreciated her expertise and attention to detail. This level of professionalism instills confidence in customers and makes them feel comfortable during their visits.

The quality of the services provided at Queen Nails and Spa is also praised by several customers. They mentioned that their nails turned out great and that they loved their manicures and pedicures. Customers specifically mentioned the gel polish, acrylic nails, and design work as being high-quality. Positive feedback regarding the overall outcome of the services is crucial in building a good reputation for any nail salon.

Additionally, the salon's willingness to remodel and add new supplies shows a commitment to improving the customer experience. Queenie, the owner, expressed her goal of serving the best for their clients and creating a one-stop beauty shop to fulfill all customer needs. This dedication to enhancing the salon's offerings and creating a pleasant environment is a positive attribute.

However, there are also weaknesses that have been brought to light through customer comments. One recurring issue is miscommunication or misleading information regarding pricing. One customer mentioned being quoted one price over the phone and then being charged a higher amount at the salon. This miscommunication created a negative experience for the customer and demonstrates the need for clear and accurate communication between the salon and its customers.

There have also been complaints regarding the work of certain nail technicians. One customer expressed dissatisfaction with the nail technician filing her nails shorter than she requested, resulting in a short length she did not prefer. This shows a lack of attention to customer preferences and highlights the importance of listening to and fulfilling customer requests to ensure their satisfaction.

Furthermore, one customer noticed that there were very few customers present in the salon during their visit. This may indicate a lack of popularity or a decline in customer traffic. While it is unclear why this might be the case, it is worth considering as a potential weakness. Customers often prefer busy salons as it can indicate a successful and reputable establishment.

In conclusion, Queen Nails and Spa has both strengths and weaknesses based on customer feedback. The cleanliness and professionalism of the salon, along with the quality of services provided, are appreciated by many customers. However, there are weaknesses in terms of miscommunication regarding pricing and occasional dissatisfaction with the work of certain nail technicians. Additionally, the lack of customer traffic may be a potential weakness that affects the salon's reputation. Overall, Queen Nails and Spa has received mixed reviews, and potential customers should consider both the positive and negative aspects before choosing this salon.

Best TL Reviews

I went in a couple of weeks ago to get a manicure with shellac and it ended up rounding up to $50 even-though when I called three days prior I was told it would be like $35. The nails were nice all I can say is that they did a decent job, the nails Almost look identical to the reference photo. And in terms of being clean they are a pretty clean location compared to the last owners who would used unsanitary products.

Update:

The extra $15 was because of the design I asked for

This was my 2nd time going there since Queenie has been there! Every time i go she is so kind and happy, and funny! She’s very professional, and very helpful, cause let me tell you I’m very indecisive when it comes to my nails. First i wanted French then white then clear, all over the place, then i showed her this picture and she knocked it out the park! I love my nails❤️ and my niece loves her nails as well! Oh and the young lady that did my pedicure was also sweet and very professional. I found my new mail spot????????

My nails are the one with the design and my niece nails are white!

This is my first time ever coming to this salon! Let me tell you Queenie is the BEST nail tech I have ever had. She is very sweet , polite and I LOVEE LOVEE MY NAILS SOO MUCH! I needed my nails to breathe so I got my acrylics removed and got gel polish on my own nails and they turned out awesome! New spot ❤️❤️ Thanks Queenie ( also a regular customer that sees Queenie as her nail tech also I appreciate too if you see this because that was very sweet of you to put 30$ towards my nails ❤️????)

I walked in for a pedicure, the wait wasn’t too long, since there was only two ppl working. Queenie took her time and gave my baby toes the extra attention they needed (present from my mom). It was great and relaxing. I would definitely recommend!!????????

Hello everyone, I’m Queenie, new owner of the nail salon, with the goal serving the best for our clients, we remodeled the salon and add new supplies, please come to check it out and supporting us as small local businesses, thank a million for you love and supporting as always

We do Acrylic Nail, Liquid Gel Nail, Dipping Powder, Manicure, Pedicure, Waxing ( eyebrows, lip, chin, face, underarms, arms, legs, bikini, Brazillian), Eyebrows Tinted, Eyelash ( Extention, Individual ), you will feel brand new after getting our services done ????. One stop beauty shop is my goal to help our client needs. Thanks again for everything ????????????

My first experience was a turn off! I asked for medium length curved nail and he filed them down to a short length ! Then asked for 70$ ! SMH I will never go back there ! The whole time I was there no other customers came ! I see why ! I have been getting my nails done for years ! I never wear short length ! And I never got a wax from you nor did I ask for one ! Your reviews speaks aren’t good ! I should’ve checked first ! Never again will you get my hard earned money !

I love this nail salon! Queen is the best nail tech and the pedicures are amazing. Positive vibes and words of encouragement are always received when I visit.

I love this place. My nails always turn out great. I've been going here for over a year.