Quick Facts About Surprise Marketplace
Surprise Marketplace is a home improvement store that has both strengths and weaknesses, as highlighted in the comments provided. By analyzing these comments, we can gain insight into the overall performance of Surprise Marketplace.
Starting with the strengths, one comment mentions that Surprise Marketplace has improved significantly from its pre-COVID state. The store now has full stock, better selections, and good customer service. This improvement suggests that the management has taken steps to address previous issues and enhance the overall shopping experience. Another comment praises the staff and inventory, suggesting that there is a positive and helpful environment within the store. Additionally, the mention of a military/veteran discount shows that Surprise Marketplace values and supports its customers who have served in the armed forces.
Moreover, Surprise Marketplace offers convenience in terms of location and parking availability. One comment mentions that the store has ample parking, making it easy for customers to access the various shops in the vicinity. This convenience factor can attract customers who prioritize ease of accessibility when choosing a home improvement store.
However, there are also weaknesses associated with Surprise Marketplace. One comment states that the store is often out of stock with items, creating inconvenience for customers who need specific products. This lack of inventory can lead customers to seek alternatives, such as online platforms like Amazon, where they may find the items they need at a cheaper price. Furthermore, another comment highlights that the store is understaffed, which could result in slower customer service and potentially impact the overall shopping experience.
In terms of comparison to competitors, one comment suggests that Surprise Marketplace has fewer selections compared to Home Depot. This lack of variety can be a drawback for customers who have specific preferences or require a wider range of options. Additionally, the comment mentions that the organization within Lowes is not optimal, as items are not well organized. This can lead to frustration for customers who are unable to locate the products they need efficiently.
Beyond the home improvement store aspect, one comment digresses to discuss a mini-golf course located within Surprise Marketplace. The positive feedback regarding the condition of the greens suggests that this additional feature within the establishment is well-maintained and enjoyable.
Lastly, the comment regarding the parking lot design and traffic flow highlights a potential weakness. If the design of the parking lot is inefficient and the traffic flow is chaotic, it can deter customers from visiting the store, especially if it is inconvenient or frustrating to navigate the area.
In conclusion, Surprise Marketplace has several strengths, including improved stock availability, better selections, good customer service, a military/veteran discount, convenient location, and a well-maintained mini-golf course. However, there are weaknesses that need to be addressed, such as stock shortages, understaffing, limited selections compared to competitors, poor organization within the store, and issues with parking lot design and traffic flow. By addressing these weaknesses, Surprise Marketplace can further enhance the customer experience and maintain its competitiveness in the home improvement market.
Best TL Reviews
This is my second choice for home improvement stores. However, most of the time I can find items cheaper through Amazon. Often they are out of stock with things I have needed.
Big improvement for this store. Pre-covid this was a real loser, with many empty shelves & zero customer service. Much better now with full stock, better selections, & good customer service. They are under-staffed but it seems everyone is. Just the world we live in now.
I think of Lowe's like the Crypts to the Home Depot Bloods and I would be Crypt walking all through the surprise one. Great staff great inventory and management that solves not infuriates. Peep this (Unlocked bathroom) if that's not love what is.
Just doesn't have as much selection as a home Depot and things are not much in order in Lowes. Stock has to wait long times to be replenished.
Fun 9 hole mostly par 3’s, overall a very fun course..greens were in great condition
This parking lot is a mess. The design for traffic flow is atrocious. Not to mention the ridiculous traffic for the Chick Fil-A makes it worse..
Very nice Lowe's. And of course a military/veteran discount. I wont even go to Home Depot anymore.
Never go wrong with this location. Lots of parking plenty of shops great venue
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Surprise Marketplace Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 06:00 AM - 10:00 PM |
|---|---|
| Tuesday | 06:00 AM - 10:00 PM |
| Wednesday | 06:00 AM - 10:00 PM |
| Thursday | 06:00 AM - 10:00 PM |
| Friday | 06:00 AM - 10:00 PM |
| Saturday | 06:00 AM - 10:00 PM |
| Sunday | 06:00 AM - 10:00 PM |
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