Glamour Nails

+1 517-882-8538

3525 S Martin Luther King Jr Blvd, Lansing, MI 48910 United States of America

Open Today: Closed

Quick Facts About Glamour Nails

Glamour Nails place has received both positive and negative feedback from customers. To provide a comprehensive explanation of their strengths and weaknesses, let's analyze the comments given.

Starting with the strengths, one recurring comment is praise towards Sam, a nail technician at Glamour Nails. Customers appreciate his attention to detail and ensuring their satisfaction. This indicates that Sam is skilled at his craft and dedicated to providing quality service. Having a talented nail technician like Sam can be a significant strength for Glamour Nails as happy customers are likely to return and recommend the place to others.

Another strength mentioned is the ability of Glamour Nails to accommodate customers and fit them in for appointments. Being able to work around customers' schedules is a positive aspect as it shows flexibility and consideration towards their needs. This can be a competitive advantage for Glamour Nails, as not all salons may offer such availability.

Additionally, another positive aspect mentioned is the overall friendliness of the staff. Customers appreciate a welcoming atmosphere, which can make the salon experience more enjoyable. Having a friendly team can enhance customer satisfaction and encourage repeat business.

Moving on to the weaknesses, several complaints were made about the lack of skill and professionalism of some staff members. One customer mentioned a specific technician, Katie, who is constantly on her phone while doing nails, causing delays and frustration. This indicates a lack of professionalism and dedication to providing a quality service. It is essential for Glamour Nails to address and rectify this issue by enforcing stricter policies regarding phone use and ensuring that customers receive the attention and focus they deserve.

Several comments also mention the lack of cleanliness and hygienic practices at Glamour Nails. One customer expressed concern about the staff not cleaning any of their nail equipment. This is a significant weakness as cleanliness and hygiene are crucial in a salon environment. Failure to maintain proper hygiene standards can result in the spread of infections and diseases. Glamour Nails must prioritize regular cleaning and sanitation to ensure the wellbeing of their customers and avoid any negative consequences.

In terms of skill, some customers mentioned dissatisfaction with the quality of the service they received. One customer complained about a technician's refusal to provide a proper fill and mentioned poor application techniques, resulting in a subpar outcome. Another customer mentioned that their nails lifted only a week after getting a full set. These incidents indicate a lack of consistency and skill among the technicians at Glamour Nails. Developing a standardized training program and ensuring that all technicians meet a certain level of expertise can address this weakness and improve the overall quality of the service.

Another issue raised in the comments is the lack of expertise in fulfilling specific customer requests. Customers expressed disappointment when Glamour Nails claimed they couldn't provide certain services or nail designs. This indicates a limitation in the salon's offerings and the inability to meet diverse customer preferences. Glamour Nails should consider expanding their range of services and training their technicians to handle a wider variety of requests to address this weakness.

Communication and customer service also seem to be an area for improvement. Multiple comments mention experiences of rudeness and unapologetic behavior from the staff. Customers also express frustration with unanswered phone calls and contradictory claims about opening hours. Improving communication skills, training staff to be more courteous, and ensuring consistent and reliable customer service must be addressed to overcome these weaknesses.

In conclusion, Glamour Nails has some notable strengths, including skilled technicians like Sam, the ability to accommodate customers, and a friendly atmosphere. However, they also face several weaknesses, including unprofessional behavior, cleanliness concerns, inconsistent quality of the service, and limited expertise in meeting customer requests. By addressing these weaknesses and capitalizing on their strengths, Glamour Nails can strive to provide a more satisfactory experience for their customers.

Best TL Reviews

Sam is awesome. He makes sure I get what I want every time! It's hard to find a good nail tech these days so I appreciate him for taking his time and making sure I'm happy with my nails ❤️

This was the worst service I ever experienced I will not be spending my money with anyone in this business anymore. I normally get my nails done by Sam but he wasn’t in and I couldn’t wait. I showed the lady my picture and she said she could do it but that was a lie. I asked if I could come back and let someone else fix it but they just made her redo them and I’m still not satisfied. Everyone was rude and unapologetic about the whole thing. I didn’t get anything I asked for.

Love this place, they always do a great job are always able to get me in and super friendly ????????

Sam is really good at Nails. I am so glad to have found him.

Got a full set put on. During I asked if they were going to cut my cuticles and she said I had to pay $15 extra, on top of my $45, for that. Didn't cut my real nails so they are long and peeling back. Didn't even push my cuticles back so looked like I needed a fill after like 4 days. One nail broke off on the 6th day. Going somewhere else to take them all off and start again. Very poor quality.

The pedicure was ok, but also not great. Got paint on my cuticles so didn't look professional at all. Not sure why I can't add a picture!?

I’ve been going here for about two years now and lately I’ve been getting very frustrated with this place. One of the techs I believe her name is Katie is constantly on her phone WHILE doing my nails. Making it take over an hour just to get a simple fill. I’ve also noticed that they do not clean ANY of their nail equipment. My nails have lifted only a week after getting a full set. I show up this morning at 9:15 and called twice to make sure they were open (they say the open at 9) and no answer. Don’t say you’re open at a certain time if you’re not. Not to mention some of the things I want done to my nails they have informed me they can’t do which is beyond me considering You’re a nail salon!! Very unprofessional place. I’ve pretty much had a bad experience the past 6 months I’ve came here and today I’ve had enough so I’m writing a review. Get it together!!

DO NOT COME HERE!!! The lady that was doing my nails was rushing, she applied acrylic to the bottom for a fill and refused to fill the sides of the nail, when I pointed it out to her she told me to get out. I was very nice to her and thanked her for her time as I left. When I pay my money for a service I expect the service to be provided to my liking. Don’t waste your money for poor service.

He ALWAYS takes good care of my Nails !!