Quick Facts About Bell Nails & Spa
Bell Nails & Spa has both strengths and weaknesses based on the comments provided. Let's analyze them below:
Strengths:
1. Accommodating and sweet staff: Multiple comments mention that the staff at Bell Nails & Spa were friendly and accommodating. They were able to listen to customers' requests and provide a positive experience.
2. Good nail art: One customer mentioned that the salon was able to recreate a reference photo and provide a cute set of nails. This suggests that the salon has skilled technicians who are capable of delivering quality nail art.
3. Professionalism: A customer mentioned being impressed with the professionalism and punctuality of the salon. This suggests that Bell Nails & Spa values professionalism and respects their clients' time.
Weaknesses:
1. Inconsistent services: Several customers mentioned experiencing issues with their services at Bell Nails & Spa. One customer reported having different nail shapes and sizes on each finger, inconsistent dip application, and even finding a hair stuck in the nail. Another customer mentioned having cuts on their toes and bleeding nails after a pedicure. These comments suggest inconsistency in service quality.
2. Poor hygiene and cleanliness: One comment states that the salon had nail dust and old polish all over, and there wasn't a fresh towel when the customer sat down. This indicates that Bell Nails & Spa may have poor hygiene and cleanliness practices, which can be off-putting for customers.
3. Rushed services: A customer mentioned feeling rushed during their pedicure and receiving a sloppy nail polish job. This indicates that the salon may prioritize speed over quality, leading to subpar results for some customers.
4. Inadequate customer service and compensation: Multiple comments mention poor customer service. One customer complained about receiving a refund only after expressing dissatisfaction, while another mentioned being offered a mere $5 off after experiencing cuts and pain. These incidents suggest that Bell Nails & Spa may lack effective customer service and compensation policies.
5. Lack of attention to detail: One customer mentioned receiving a massage despite being in a physically sensitive state after giving birth to twins. This lack of attention to a customer's specific needs may indicate a lack of personalized care.
In conclusion, Bell Nails & Spa has strengths in terms of accommodating staff, skill in nail art, and professionalism. However, there are several weaknesses, including inconsistent services, poor cleanliness, rushed services, inadequate customer service, and a lack of attention to detail. These weaknesses need to be addressed in order to improve the overall customer experience at the salon.
Best TL Reviews
Obsessed. Both ladies that I spoke with were very sweet and super accommodating. Came in with a reference photo and they got it spot on! Got me in and out in an hour. Never had such a cute set :)))
Got home with two cuts, every single nail a different shape, size, and apex, and the dip application was inconsistent with one having a hair stuck in it and 3 with random black dots. My nail tech didn't talk to me, every surface was covered in nail dust or old polish, there wasn't even a fresh towel down when I sat down at the station. I ended up with a refund which is why this is two stars. Safe to say I won't be returning, and I definitely can't recommend this nail salon to anyone.
Jennifer did a great job on my acrylic nails. She is a delight. Spring did my pedicure it was the best I've ever had. I really love this place
Horrible service. I went in there for a day of relaxation and got nothing but pain they cut my cuticles on my toes I have sores now and cut my toe nails so short they bled. I paid for the deluxe pedicure and barely got a massage for 10 minutes sloppy nail polish job and you could tell the rushed the whole thing and did not care at all about their customers and still charged me $85.00 .
I will never ever go back no apology nothing
I went home with cut on my toes blood under my nails and it’s very painful I told the ladies this before I even left and all they offered me was $5 off!!!!????????
It’s only been a month since I lost my mom and my nail tech talked to me about losing her husband and her mom and she just let me share a little. And she was very attentive at one point it did get busy but she continued to do my nails and not rush so she could get to next person which I appreciated.
I'm sooo pleased with my frech gel pedicure..such a wonderful massage & great job on my nails. Very relaxing and sooo appreciated.
I had an old broken set removed and a new one put on. I’m happy with my nails and will be back. They were on time- only took 1 hr to have my set removed and new one put on. Nail art was okay - but most impressed with the price & professionalism here.
I am so swollen after my twins and the massage was wonderful and everyone is always so nice!
Place Pictures
Bell Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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Location
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