Top Nails

+1 601-638-9999

2194 Iowa Blvd, Vicksburg, MS 39180 United States of America

Open Today: Closed

Quick Facts About Top Nails

Strengths:

1. Positive customer service: One customer mentioned that the atmosphere and customer service were pleasant. This indicates that the staff at Top Nails strive to make their customers feel comfortable and satisfied.

2. Skilled nail technician: A customer mentioned that the young man who did their nails did not rush the job, which suggests that the nail technicians at Top Nails take their time to ensure quality work.

3. Professionalism: A long-term customer mentioned that the nail shop is professional and has been going there for almost three years. This indicates that Top Nails has maintained a reputation for professionalism and consistent service.

4. Mood color changing gel polish: The same long-term customer mentioned their love for the mood color changing gel polish. This indicates that Top Nails offers unique and trendy services that cater to the preferences of their customers.

Weaknesses:

1. Lack of knowledge and skill in specific techniques: One customer mentioned that the staff at Top Nails did not know how to properly do powder or solar nails. This indicates a weakness in their expertise and skill level in these specific nail techniques.

2. Inconsistent quality of work: Several customers complained about the poor quality of work at Top Nails. They mentioned issues such as thin waxed brows, nails that look amateurish, and polish not properly covering the nails. This inconsistency in the quality of their work suggests a lack of attention to detail and technique.

3. Rough handling of customers: One customer had a negative experience with a rough nail technician who cut their nails too short and caused bleeding. This indicates a lack of care and skill when handling customers, potentially leading to discomfort and injury.

4. Poor time management and customer prioritization: Multiple customers mentioned issues with time management and prioritization of customers. One customer was left waiting for over an hour for a nail fill and polish, while the owner/manager started a pedicure for someone who arrived later without an appointment. This indicates a lack of consideration for appointment times and a disregard for the order in which customers should be served.

5. Rude and unprofessional behavior: Multiple customers expressed dissatisfaction with the rude behavior of the staff at Top Nails. They mentioned staff speaking in another language and making derogatory remarks about customers, as well as incidents of incorrect change and being overcharged. This demonstrates a lack of professionalism and respect towards customers.

Overall, Top Nails has some strengths such as positive customer service, professionalism, and a skilled nail technician. However, they also have weaknesses regarding knowledge and skill in certain techniques, inconsistent quality of work, rough handling of customers, poor time management, and rude behavior. These weaknesses should be addressed in order to improve the overall customer experience at Top Nails.

Best TL Reviews

For one they don’t know what they are doing when it comes to powder or solar nails. It’s for them to make the color not the customer. Second when the job is done completely incorrectly they won’t admit they did wrong nor they didn’t know how to do the technique. I will never go there again or recommend anyone to go there. no one should pay for services not done the correct way or not matching or for them not be knowledgeable.

Terrible work, brows were waxed too thin, nails looked like my 6yr old painted them. Will not be returning.

I went in for a manicure. The nail tech was very rough and even cut my nails into the quick to point of bleeding. It’s been 48 hours and my fingers are so sore I can barely do anything with some of them. The polish isn’t completely covering my nails and looks trashy. I’ll never go back and do not recommend AT ALL.

I had a very good experience here. The atmosphere and customer service were both very pleasant. The young man that did my nails did not do a rushed job. I am thoroughly pleased and I will be back again.

Love this nail shop been going for almost three years they are very professional n do a great job. Kevin is my nail tech won't go to anyone else unless he's out of town. Love their mood color changing gel polish. I love top nails!!!!!!

I'd really give them a zero star if I could, they don't speak to you, was there over an hour to get nails filled and polished. they talk about YOU to each other and laugh. it was horrible. the nails are uneven polish just awful

This is my first review of anything so I have to be really upset. I had an appointment at 1:00. I was seated by the owner at 12: 55 to soak my nails. About 1::15 I started to get my own gel polish off myself.

In the meantime the owner/manager started a pedicure for someone that came in after me WITH NO APPOiNTMENT. At around 12:25 I decided I was going to give them until 12:30 and if they didn't do something I was leaving. They finally asked me to come to a station about 12:27.

I don't recommend them!!!! They are so rude. They speak what ever their language and should not. They speak English.

DO NOT GO HERE!! Was not given the full service I asked for and they did not give me my correct change back. Telling me I should have reminded the employee of his job. They were very rude when i asked for my money and only gave me $5 back instead of $10. I was over charged for a horrible nail overlay job when I was told by management the week before it would have only been $35. Will not recommend to anyone!