SUPER BEAUTY SUPPLY

+1 301-669-7070

5628 Silver Hill Rd, District Heights, MD 20747 United States of America

Open Today: -

Quick Facts About SUPER BEAUTY SUPPLY

SUPER BEAUTY SUPPLY has a mix of strengths and weaknesses based on the comments provided. It is important to consider these factors before making a judgment on the overall quality of the establishment.

One of the strengths of SUPER BEAUTY SUPPLY is its wide range of products. Customers have mentioned that the store is well-stocked, making it easy to find the hair products they need. This is an important aspect for a beauty supply store, as customers come in search of specific items and brands.

Another strength mentioned is the affordable prices offered by SUPER BEAUTY SUPPLY. Customers have appreciated the competitive pricing, which makes it a viable option for those on a budget. This can attract customers who are price-conscious and looking for good deals.

Some customers have also highlighted the helpful and friendly staff at SUPER BEAUTY SUPPLY. They have mentioned positive interactions and good customer service experiences. This is crucial for a retail store, as customers value being treated well and having their needs met. It contributes to a positive shopping experience and encourages customers to return in the future.

However, there are several weaknesses that have been highlighted in the comments. One of the main weaknesses is the poor customer service. Customers have complained about rude behavior from the store manager and certain employees. This can create a negative atmosphere and discourage customers from visiting the store or making future purchases.

Another weakness mentioned is the policy on returns and exchanges. Customers have expressed frustration about being sold broken items and then not being allowed to return or exchange them. This shows a lack of accountability on the part of SUPER BEAUTY SUPPLY and can be seen as a betrayal of trust to customers. It may cause customers to distrust the store and seek alternatives elsewhere.

There have also been complaints about the slow service at SUPER BEAUTY SUPPLY. This can be frustrating for customers who value efficiency and promptness. Slow service can lead to longer waiting times and dissatisfaction with the overall shopping experience.

Another weakness mentioned is the pricing of certain products. Customers have felt that SUPER BEAUTY SUPPLY charges higher prices compared to other nearby stores. This can be seen as a drawback, especially for customers who prioritize affordability. The perception of high prices can deter potential customers from shopping at the store and drive them to seek cheaper options elsewhere.

Lastly, there has been a complaint about inaccurate store hours. This can be a major inconvenience for customers who have scheduled appointments or made deposits based on the stated hours. It shows a lack of professionalism and consideration for customers' time. Keeping accurate and updated store hours is crucial for a business to establish trust and reliability.

In conclusion, SUPER BEAUTY SUPPLY has a mix of strengths and weaknesses. While the store offers a wide range of products and competitive prices, it falls short in terms of customer service, returns and exchanges, slow service, pricing, and store hour accuracy. These factors should be taken into consideration when evaluating the overall quality of the establishment.

Best TL Reviews

THIS IS A VERY GHETTO ESTABLISHMENT ! the manager is rude, they sell broken items and won’t allow you to exchange it or return it even though they sold it to you broken, the manager claims the store policy is no return or exchange but then later on says it could have been returned if it was brought back the same day (contradicting) overall, terrible customer service. Beware of one of their employees, darkskin female with honey blonde braids, skinny, average height, you’ll know exactly who I’m talking about because she has an unpleasant attitude as soon as you walk in, she doesn’t smile or greet customers or offers to help, she’s very rude, very ghetto, has no customer service skills, inserts herself into conversation directed at the manager. You’re better off going to Silver beauty supply store down the street.

Great store with great prices. I was able to find a hair product that no other beauty supply stores had and the staff are super nice to me when I visit. ❤️

The 4 Star rating is based on brand style Price and friendliness of the staff.. Only problem I HAD was their service.. it was really slow!!

18" 20" 22"

WATER WAVE for A Quick Weave

Found what I needed. Store very well stocked..????

Rude. I called to ask if they had a particular hair brand and type and he said yes without checking. I asked him if he could check the length and he told me “No, we don’t do that here”. I don’t drive and live 35 mins away and good customer service would’ve said “I’m busy and can’t check right now” or can you call back in x amount of mins”. I went to another hair store in Maryland that told me they had it and when I got there they didn’t so me asking for confirmation was warranted and the managers rudeness was not necessary.

WAY WAY too expensive. They charge $20 plus, for a bottle of mousse. I went to the beauty supply store across the street next to dollar tree. I got two ethnic mousses & Shea butter for $23 bucks. Companies already over price ethnic hair products. We don't need our community stores adding ridiculous margins, it's already challenging enough. They definitely have some good stuff in there though, so if you don't mind the prices you'll like it a lot.

The lady that works in the wig section is Amazing The price was 49.99 Great Customer Service from staff is welcoming

On line it’s says 9:30-8:30 i made a hair appt for 10 and paid a deposit and now i can’t get my hair done because their not even open. Bad business update your times or find someone responsible to open up on time..