Elegant Nails

203 Main St, Barnwell, SC 29812 United States of America

Open Today: -

Quick Facts About Elegant Nails

Elegant Nails place is a nail salon that offers acrylic nails with tips and gel polish for $50. The salon has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the salon, let's break down the comments provided.

Starting with the positive comments, it is evident that Mya is highly praised by multiple customers. She has been doing the nails of one customer for several years, which speaks to her experience and skill in nail art. She takes her time to cater to her clients, demonstrating a strong focus on customer satisfaction. Mya is described as having a great personality, beautiful spirit, and being very creative. These qualities contribute to a positive customer experience and create a comfortable and enjoyable atmosphere.

Additionally, one customer describes the nail work at Elegant Nails place as a "masterpiece." This implies that the salon produces high-quality nail art and takes pride in their work. This attention to detail and artistic skill is likely to attract customers who value unique and well-executed nail designs.

However, there are also negative comments that highlight some weaknesses of the salon. One customer complains about waiting patiently for one hour and forty-five minutes and being skipped by a nail technician named Mike. This incident suggests a lack of professionalism and equal treatment among customers. The particular mention of an older Caucasian woman being serviced before the customer who wrote the comment may hint at potential discrimination or biases within the salon. This kind of behavior can harm the salon's reputation and deter customers from returning.

Another negative comment mentions that a lady at the salon struggled to get the customer's nails started. This lack of proficiency in performing a basic nail service is concerning and indicates a weakness in the salon's staff's skills and training. Customers expect salon professionals to be highly competent and efficient in their work, and failure to meet these expectations can result in dissatisfaction and negative reviews.

Another customer recommends specific nail technicians, saying to go to Mike or Mya if you get your nails done at the salon. Although this implies that these particular technicians deliver good service, it also suggests that the quality of service may be inconsistent among the staff members. Providing consistently high-quality service should be a priority for any salon hoping to maintain a loyal customer base.

Furthermore, there are complaints about long wait times due to overbooking. One customer mentions waiting for 2 1/2 hours because the salon was short-handed. While this customer was ultimately satisfied with their nails, long wait times can be frustrating and inconvenient for customers. Overbooking and inadequate staffing can lead to rushed services and a decreased focus on customer satisfaction, which can negatively impact the salon's reputation.

In summary, Elegant Nails place has its strengths and weaknesses. The positive comments highlight the skills, creativity, and customer-oriented approach of certain staff members, particularly Mya. These qualities contribute to a positive and comfortable experience for customers. On the other hand, the negative comments point out weaknesses such as long wait times, inconsistent service quality among staff members, lack of professionalism, and issues with the staff's skills. Addressing these weaknesses can help the salon improve its overall customer satisfaction and reputation.

Best TL Reviews

Acrylic nails with tips and gel polish $50

I love Mya... she been doing my nails for several years... she is awesome and takes her time to cater to her clients

Mya, has a great personality. She has a beautiful spirit and she is very creative. Nail work is a masterpiece.

I waited patiently for one hour and forty five minutes. I am tired of patronizing this establishment when their attitude is not equal among all customers. I was SKIPPED by Mike. An older caucasian woman was serviced before me. This place is highly unprofessional and no accommodations were offered because of the oversight. I would give zero stars if possible.

It was a great experience except the lady couldn't get my nails started

I went to vee she rushed my nails then not even a week later some popped off like press-ons and polish was coming off like a day or 2 later!!! If you get your nails done from here go to mike or Mya!!!!!!

Mya is BOMB ???? She's great at what she does. But.... They overbook their appointments; which have customers waiting a lengthy time. Overall great service and clean place.

I may have had to wait 2 1/2 he because they were short handed but I will be going back. I have been all over Aiken. My nails are perfect. He took his time and pride in his work.