Quick Facts About Hair Day
Hair Day place, based on the comments provided, appears to have both strengths and weaknesses. Let's analyze them in detail.
Starting with the strengths, several customers praised the store for its extensive selection of hair products. One customer mentioned that they were able to find human braiding hair and wefted hair, indicating a diverse range of options available. Another customer highlighted their positive experience with purchasing wigs, stating that all of them worked out well and were of high quality. This suggests that Hair Day has a good reputation for offering a variety of hair-related products that meet customers' needs.
Additionally, some customers appreciated the assistance and recommendations provided by the staff. One individual stated that they received help and great recommendations, while another customer mentioned being greeted as soon as they walked into the store. This emphasizes the friendly and helpful nature of the employees, creating a positive shopping experience for customers.
In terms of weaknesses, a recurring complaint among reviewers was the poor customer service. One customer mentioned that the person at the counter seemed uninterested in assisting and that they were extremely disappointed with the service. Another customer expressed their dissatisfaction with the owner's response to their review, stating that there seemed to be no desire to make amends. This indicates that there is a lack of customer-focused approach and an inability to handle negative reviews professionally.
Continuing on the subject of customer service, another reviewer mentioned waiting in the parking lot for 25 minutes for the store to open, despite a sign stating they would return in 10 minutes. This demonstrates a lack of punctuality and consideration for customers' time. Furthermore, another customer reported encountering the owner and being harassed for leaving a one-star review. This highlights a confrontational and unprofessional attitude towards feedback.
Moreover, it was noted that the store had incorrect phone numbers listed on Google and their store window. This can lead to frustrations for customers trying to contact the store, potentially resulting in missed business opportunities.
Taking all the feedback into consideration, it is evident that Hair Day place faces significant challenges in terms of customer service and professionalism. While it has strengths such as a diverse product selection and friendly employees, the negative experiences expressed by several customers overshadow these positive aspects. The lack of willingness to help, unprofessional behavior, and incorrect contact information are areas that need to be addressed in order to improve the overall customer experience at Hair Day place.
Best TL Reviews
I've moved from this immediate area, but went here to get either human braiding hair or wefted hair to cut. Very different atmosphere from my previous visits in the past 2 years. The person at the counter seemed to be less than willing to help. Extremely disappointed and will not be returning. Quite sad as this used to be a good place to go.
And it's even more sad the owners now are "clapping back" in replies to review. What you should do it try to make it right with people who are not happy with service and not make sure to keep money out of your pockets. This is not how you retain and build a customer base. I will be making sure others in my network in now to not patronize this store.
Edit (10/18/2022): And per their response, there seems to be no desire to make amends. When your staff seems not wanting to care about helping a customer, that says a lot. Then when an owner decides to pop off in rebuttal, WOW! Guess before I was lucky to have even you be nice to me once because I was in my work uniform. But sweats and a t-shirt means my money isn't good enough to try to help me.
I’ve been coming to Hair Day for years. They matched my weave that looks incredible. No one can tell what is my hair vs. my clip in’s. I also have purchased 3 wigs. All of which have worked out really well! It’s a hidden gem! ????????
I've been sitting in the parking lot waiting for 25min. for them to return. The signs says, "will return in 10min". Numerous people have come and left. I guess they don't need business.
I returned to only be harassed by the owner asking me why I left a review with one star. My daughter and I had to leave because he wanted to argue about a review that was accurate.
Arrived at store the door had a sign that said be back in 10 minutes with the door locked
My mother and I waited 30 min then went to another store. When we came back we went in the store and the employee asked if either me or my mother were the one that left the one star review. I said yes we waited 30 min and wathced multiple people come only to see the door was locked. He then stated we didn’t have to shop there and we are unprofessional smh. This is not at all how you respond to feedback from a customer. At the end of the day he was the extremely unprofessional and rude one his loss though. You get none of my money now or ever again.
Oh and I almost forgot the phone number listed on Google and the phone number on the window of the store are incorrect.
i had the best experience at this beauty supply ???? i got the help and some really great recommendations and some really good smelling edge control ☺️
Best hair store I been into. I got my wig and hair dye. Employees are so friendly here
Very friendly! Greeted as soon as you walk in and they work with you need. Best hair store I’ve been to. Highly recommend.
The owner is my guy for life! He used to own a shop in my hometown and due to some theft that was happening in the area he moved his shop to Pittsburgh, which adds hour to my travel time to him but it is sooooo worth is. I'm a online shopper when it comes to my hair and items but if I ever need something in person and quick, it's without hesitation to go to him.
Hair Day Info
Amenities
From the business
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Identifies as women-owned
Service options
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In-store shopping
Health & safety
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Mask required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Crowd
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LGBTQ+ friendly
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
Places