Gorgeous Nails Salon

+1 617-576-2888

435 Cambridge St, Cambridge, MA 02141 United States of America

Open Today: -

Quick Facts About Gorgeous Nails Salon

Gorgeous Nails Salon has received a mix of positive and negative comments, providing insights into its strengths and weaknesses. This analysis will help identify the key aspects of the salon and its performance.

One of the major strengths of Gorgeous Nails Salon is its high-quality work. Multiple customers have commented positively on the salon's ability to provide excellent dip powder and manicure services. They emphasize that the results are always amazing and that the salon is professional and clean. This indicates that the salon has skilled technicians who take pride in their work, ensuring customer satisfaction.

Another strength of the salon is its customer service. Several customers mention that the employees are polite and that they have built a loyal customer base over the years. This indicates that the salon values its customers and strives to provide a positive experience. The fact that some customers have been returning for over two years suggests that the salon has been successful in building strong relationships with its clients.

Efficiency and speed are also mentioned as strengths by some customers. They appreciate that the salon provides fast and clean service, making it convenient for those with busy schedules. The ability to deliver on customer expectations promptly is vital in maintaining customer satisfaction and loyalty.

Reasonable pricing is identified by one customer as a strength of the salon. This suggests that the salon offers competitive prices, making its services accessible to a wide range of customers. Affordable pricing is often a factor that attracts new clients and contributes to customer retention.

However, Gorgeous Nails Salon also has weaknesses that need to be addressed. One recurring complaint is regarding scheduling issues and time management. Customers mention having to wait longer than expected for their appointments, which could be frustrating and inconvenient. This suggests that the salon needs to improve its scheduling system and ensure that appointments are managed efficiently.

Some customers have also expressed concerns about the cleanliness of the salon. They mention dirty tools and an overall lack of cleanliness, which can be off-putting and may result in customers looking for alternative salons. Maintaining a clean and hygienic environment is crucial in the nail salon industry to promote customer trust and safety.

Additionally, there have been instances where customers have experienced rough handling during services. One customer mentioned that their nails were damaged and their skin was sliced during a manicure. Another customer reported being treated rudely when requesting specific services. These incidents indicate a lack of attention to detail and poor customer service in some cases, which can severely impact the salon's reputation.

Furthermore, the negative comment mentioning multiple customers leaving due to poor nail outcomes or long waiting times raises concerns about consistency and customer satisfaction. It highlights the need for the salon to address its quality control issues and improve its overall customer experience.

In conclusion, Gorgeous Nails Salon has strengths in providing high-quality work, good customer service, efficiency, and reasonable pricing. However, there are weaknesses in terms of scheduling issues, cleanliness concerns, and inconsistent customer service. Addressing these weaknesses will be crucial in maintaining and improving the salon's reputation and attracting and retaining customers.

Best TL Reviews

I get dip powder and they always do an amazing job! Extremely professional and clean.

Edit: The last time I went here they seemed to have some scheduling issues. I had an appointment but waited 30 mins with my nails wrapped. Keep that in mind when going here, but they still do a good job overall just a bit slower.

Everything was very chaotic. Manicure took an hour and half. Filing was done very quickly and roughly, damaged the surface of my nails and sliced my skin. My male friend was not offered nail polish (even though he wanted it) but was charged the full manicure price.

They do thee best nails and waxing in Cambridge. Service is good and the employees are very polite. Loyal customer of over two years.

Exactly what I wanted! She did a great job. Fast and clean. Reasonably priced. Recommend making an appointment.

Really rude, not very clean. I asked them to take off my polish, file, and reapply polish I brought. The lady snapped at me because I said I didn’t want my cuticles cut (tools looked dirty, didn’t want to risk infection.) She aggressively scratched off top layer my nails w a scraping tool and she then charged me $17. The polish chipped an hour later.

Disgusting service. Had a 5.30 appointment, arrived at 5.20, they didn't start me until 6.15 and I left with these nails. They charged me full price for this ???? literally, cut your own fingers off before you go here. GARBAGEEEEEEEEEE

PS, while I was there, I watched them lose 3 customers because they were either horrified by how their nails turned out or because they sat there an hour without being helped.

They did an absolutely wonderful job, I'm a week out from my service and it's still looks fresh as when I got my gel polish mani pedi with acrylic fill. Will definitely return

Wonderful dip manicure! This no frills nail salon provides fast, quality service! Enjoyed speaking with my manicurist, Natalie, who provided great advice on color choice and listened to my manicure preferences.