Quick Facts About L A Nails
L A Nails has several strengths based on the comments from customers. One of the primary strengths of the salon is the friendly and welcoming atmosphere. Customers often mention that the staff is friendly and familiar with the regular customers, creating a comfortable and relaxed environment. The nail technicians and customers engage in jokes and laughter, making the experience enjoyable for everyone. Additionally, the salon plays relaxing piano music instead of the typical annoying radio music with ads, which adds to the pleasant ambiance.
Another strength highlighted by customers is the salon's ability to provide a range of high-quality nail services. The European pedicure, in particular, is recommended, as it offers a unique experience and leaves customers satisfied. Many customers also praise the longevity of their pedicures, with polish staying on for weeks without chipping. This suggests that the salon uses good quality products and provides professional services.
The expertise and skill of specific nail technicians are mentioned as another strength of L A Nails. Customers appreciate individual nail technicians such as Mrs. Hong and Miss Mimi, who have impressed customers with their abilities and willingness to go above and beyond to meet customer requests. This suggests that the salon has talented and accommodating staff members who can deliver excellent results.
While there are several positive aspects to L A Nails, there were also a few comments regarding weaknesses or areas of improvement. One customer mentioned a bad experience where they felt rushed, with the technician being rough with their nails. They also experienced a lack of attention to detail, such as cutting their nails too short despite expressing a preference for longer nails. This highlights a potential weakness in the consistency of service quality, as not all customers may receive the same level of care and attention.
Another customer mentioned poor customer service, stating that the staff member they interacted with lacked professionalism and made them feel unwelcome. The customer felt that their needs were not adequately addressed and that the staff member took their frustration out on them. This suggests a lack of effective communication and customer service training, which could be a weakness for the salon.
Additionally, one comment mentioned dissatisfaction with the salon's inability to properly execute SNS nails (dip powder). This indicates a lack of knowledge or expertise in this specific service. If the salon aims to attract customers seeking SNS nails, they may need to invest in training their staff or upgrading their products to provide a satisfactory experience.
In conclusion, L A Nails has several strengths, including a friendly atmosphere, skilled nail technicians, a range of high-quality services, and positive customer experiences. However, there are also areas of improvement to address, such as consistency in service quality, customer service training, and expertise in specific services like SNS nails. By addressing these weaknesses, the salon can further enhance its reputation and customer satisfaction.
Best TL Reviews
This is the only nail salon ive been in that isnt painfully awkward to sit in. The ladies there are very friendly and seem to know most of the customers coming through. Lots of jokes and laughter coming from the nail techs and customers. They always have nice relaxing piano music instead of annoying radio music playing with ads. I usually read a book while they do my nails and they tend to leave me be without forcing conversation (great for my introverted self). My pedicures always turn out great! Polish stays on for weeks without chips. I recommend the European pedicure if you want to try something new! The minty-ness of the lotion they put on you is lovely! 10/10 LA nails !
Mrs Hong is the best. No matter what I ask for she always ready to make it happen and I couldn't be more pleased. ???? love coming here.
I got my nails done by Miss Mimi who was very nice who gave me a discount on my nails because it was my birthday and she had Pleasant conversation the nails ended up looking beautiful just what I needed the length and everything so I was very satisfied with her service.
I'm not the type of girl that's gets her nails done every month. In fact I believe the last time I got my nails done was at least 3 or 4 years ago so naturally my nails were a MESS. Kim made me feel comfortable and not judged. She listened to what I wanted and was so sweet. Thank you Kim.
Hong La did an awesome. Job on my full set and pedicure. I will be coming back to see her soon!
Had a bad experience. Felt rushed and she was very rough with my nails. One girl started filing my old nails off to soak and the lady next to her told her to go do something else. Had to wait a few minutes to actually start soaking my nails off. She finally got my old dip powder off and kept drilling my nails and it started to burn. I told her and she didn’t apologize or anything. Asked for clear polish and she gave me pink gel polish. She cut my really nails super short after I’ve been spending months trying to grow them out. Very rough filing my nails she some how managed to cut my finger with the file. Very sad I had to pay $40 when I still had nail polish remover and old dip powder residue still all over my hands.
Very poor customer service. I decided to give this place a try because they are one of the few nail salons open on Sundays. I called ahead and booked an appointment. Went in and picked a color from one of the color samples hanging in front of the waiting area. After about 10 minutes of waiting a lady walked over to show me to a chair. She literally snatched the color sample out of my hand and said “that’s wrong color, I give you color”. I almost left then, but rubbed it off and went to the chair. She had me sit in a chair and said nothing. A few minutes later, I asked if I could get some water to soak my feet. She said when someone else finishes. Wow, I’ve never been anywhere that doesn’t let you soak while waiting on a tech. The lady next to me was also irritated and left before her service was finished. I left too without any service. To LA Nails: If you’re shorthanded don’t book appointments you can’t handle and don’t take your frustrations out on your customers. I went to Beautiful Nails and had a much better experience.
Please do not go to this salon for SNS nails (dip powder.). Save yourself the frustration. The people are very nice but the products are inferior and they lack the knowledge on how to properly do the nails. The lady who did mine would like tell you I didn’t have enough time for her to do a good job but I was there an hour and a half.
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L A Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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