Star Nails & Day Spa

+1 864-226-2208

3300 N Main St F, Anderson, SC 29621 United States of America

Open Today: -

Quick Facts About Star Nails & Day Spa

Star Nails & Day Spa has received a mix of positive and negative comments from customers. These comments provide insights into the strengths and weaknesses of the place. By analyzing these comments, we can gain a better understanding of the overall customer experience at Star Nails & Day Spa.

Starting with the strengths, several customers were satisfied with the outcome of their services. One customer mentioned being very satisfied with their acrylic fill in with gel overlay, and another praised the top-notch work done by the employees. Positive experiences like these highlight the skills and expertise of the nail technicians at Star Nails & Day Spa.

Furthermore, customers specifically mentioned their favorite nail technicians, such as Bell and Tulip, who were commended for taking their time, providing a great experience, and making their feet feel amazing. This indicates that the staff at Star Nails & Day Spa have developed personal connections with their clients, resulting in loyal and satisfied customers.

Additionally, the atmosphere of the place received praise from a first-time visitor. The comment mentioned that the atmosphere was great, implying that the ambiance of the spa contributes positively to the overall experience for customers.

Now, let's move on to the weaknesses that have been identified by customers. One common complaint is the poor customer service. Multiple customers mentioned rude behavior from employees, unprofessionalism from the manager, and an unwillingness to accept mistakes. This is a significant weakness as customer service is a crucial aspect of any business, especially in the service industry.

Another weakness mentioned by a customer was the unwelcoming feeling they experienced upon arrival. The customer felt like an imposition and expressed their dissatisfaction with the way they were treated. This indicates a lack of hospitality and warmth, which can negatively impact the overall customer experience.

One customer expressed disappointment with their nails, stating that they looked dirty. This highlights a potential weakness in the final product quality, as customers expect clean and well-done nails after their visit. Furthermore, this customer mentioned that they were charged the full amount despite expressing their dissatisfaction. This suggests an inflexible refund or compensation policy, contributing to a negative customer experience.

Lastly, some customers mentioned issues with payment options. One customer expressed frustration about the card reader being down and not being able to write a check, leading to inconvenience for them. This highlights a potential weakness in communication with customers regarding payment options and a lack of flexibility in accommodating various payment methods.

In conclusion, Star Nails & Day Spa has several strengths, such as skilled nail technicians, personalized service, and a pleasant atmosphere. However, the weaknesses identified include poor customer service, unwelcoming experiences, potential quality issues, inflexible refund policies, and limited payment options. By addressing these weaknesses, Star Nails & Day Spa can improve the overall customer experience and retain more satisfied and loyal customers.

Best TL Reviews

I asked for refill for my mom's nails. Nail tech made a huge mistake by cutting nail alot and changing the shap. When I was so upset one of the employee start to discuss with me and when manager came , she try to put their mistake on my mom. She was not able to correct the mistake.Manager never said sorry and she try to charge me more. They are very rude .They are not humble to accept their mistake.I never experiance such a poor customer service in any business. Poor management, untrustable. Never come back there.Never advise to anybody.

A coworker suggested this place. I was able to get an acrylic fill in with gel overlay during my 1 hour lunch break. Very satisfied with the outcome so far!

I was not made to feel welcome at this place. I got there a few minutes before they opened. I walked up to the door, and it was unlocked. So, I walked in. I was immediately asked if people were waiting in cars, before me. I told them that I had no idea if people were waiting to come in. There were other stores in this strip mall. I asked if I should wait. I was told to sign in after the 4 or 5 people who followed me in. I have no way of knowing if they were there first. After my nail tech started sanding off my polish, I was told their card reader was down. I should have been told up front. When I asked if I could write a check. I was told, NO. I did not have cash. So, had to walk to a Vape shop, to get money from an ATM. The nail tech is good at what she does, and she's nice. The store is clean. I'm not sure if I want to ever go there again. When I'm paying for a service, I don't want to be made to feel like an imposition.

Bell is my favorite I drive all the way from Greenville just for Bell. She takes her time and doesn’t rush to get the job done. My feet feel amazing afterwards.

First time there today and I will be back. The Atmosphere is great and the work they do is top notch. 10/10 would recommend.

I absolutely ???? ♥️ ❤️ ???? love my nails!!!! I had the best experience tonight and huge shout out to my super talented nail tech Tommy!!!! I also had a life saver awesome pedicure. He brought my feet back to life!!! My dogs were hurting. Huge thank you to Tommy's brother! From VA!!

I love this place!! Tulip is my favorite, I go to her for everything!! She is such a beautiful soul!! Cindy is awesome too! Would recommend this place always!!!

This is how my clear nails came out. Dirty looking. I am usually satisfied with there service but today I am upset about my nails and Ms. Cindy charge me the full after me telling her I was not satisfied.