Quick Facts About Key West Nail Lounge
Key West Nail Lounge has received mostly positive comments from customers, highlighting its strengths such as friendly staff, a wide selection of colors, quick fix for nail mishaps, exceptional service, talented nail technicians, and welcoming atmosphere. However, there are also a few negative comments that point out weaknesses such as inconsistent service quality, untrained staff, lack of attention to detail, and insufficient training for new employees.
One of the major strengths of Key West Nail Lounge is its friendly staff. Multiple customers have mentioned that they had a great experience with the employees, feeling welcomed and comfortable during their visit. This positive and warm customer service contributes to creating a pleasant atmosphere at the salon.
Another strength highlighted by customers is the wide variety of color choices available. Customers appreciate having a diverse range of colors to choose from, indicating that Key West Nail Lounge offers a large selection compared to other salons in the area. This allows customers to have more options and find the perfect color for their nails.
The quick fix for nail mishaps is also mentioned as a strength of Key West Nail Lounge. One customer mentioned that their dog ruined their nails, but the salon owner promptly fixed the issue within 10 minutes. This demonstrates that the salon is responsive to customer needs and provides efficient solutions to problems.
Exceptional service is another strength identified by customers. One customer mentioned that they were not satisfied with their pedicure but received exceptional service the very next day when they went back to the salon. The staff took the initiative to offer to fix the customer's toes, resulting in a highly satisfied customer. This illustrates the salon's commitment to customer satisfaction and willingness to go above and beyond to ensure a positive experience.
Customers have also praised the nail technicians at Key West Nail Lounge for their skills. Positive comments mention that each time they visit, they get someone different but always receive amazing service. This suggests that the salon has a talented team of nail technicians who consistently deliver high-quality results.
Despite these strengths, there are a few weaknesses mentioned by customers. One comment expresses dissatisfaction with a new nail technician who did not shape the customer's toes well, burned them, and did not use shavers on the bottom of their feet. This indicates a lack of attention to detail and proper training for new employees.
Another customer had a similar experience, mentioning that they received lumpy acrylic application and had to manually shape and buff their own nails. This suggests a lack of consistency in the quality of service, as different technicians may have different skill levels or training.
Furthermore, a comment suggests that the salon should inform customers when untrained staff members are providing services and offer discounts to those who agree to receive services from trainees. This indicates a need for better communication and transparency regarding the qualifications and training of staff members.
In conclusion, Key West Nail Lounge has several strengths including a friendly and welcoming staff, a wide selection of colors, efficient solutions for nail mishaps, exceptional service, and talented nail technicians. However, there are also weaknesses such as inconsistent service quality, untrained employees, lack of attention to detail, and insufficient training for new staff members. By addressing these weaknesses, Key West Nail Lounge can further improve the overall customer experience and solidify its position as a top nail salon in the area.
Best TL Reviews
Wow. Such a great experience all around! I had Bianka as my nail tech. Friendly staff and LOTS of color choices. I’ve tried a few salons around KW but this has to be my favorite. Will definitely continue to come back!
**Also, had my dog jump on my toe nails before they fully dried, ruining two of them. I called and asked if I could get it fixed and the owner said no problem. I was in and out within 10 mins.
New girl did my toes. She didn’t shape them well, didn’t cut them down, burned me. Didn’t use shavers on the bottom of feet. Out of a lot of colors. Would prefer to have the color removed asap. Girls need more training and everyone should be off their phone.
I went to the nail lounge for a mani pedi on Wednesday and wasn't overjoyed with my pedicure so I left without getting my mani but went back the very next day and without mentioning my dislike of the pedicure received exceptional service. I told them I liked my manicure so much better than my toes and they took it upon themselves to offer to fix my toes for me. I was ecstatic. I love the way both my toes and fingers look after this visit and will go here everytime I want my nails done going forward. Beyond pleased! Thankyou Nail Lounge.
I had the most wonderful experience with my nail tech! It was my first time trying Nail Lounge and I will be coming back everytime I need my nails done! I had Andrea do my nails in the most beautiful dip design. Fall colors and it was stunning! She was so friendly and made me feel right at home! Thank you for the wonderful service!!!!
I went to have my nails done here yesterday and it was a terrible experience. This estabishment should let you know when an untrained person is servicing you. She was horrible and the person who came to FIX her work was not any better. I highly recommend you DO NOT give your money away to this business. You'll get lumpy acrylic application. I had to tell the young lady don't add anymore acrylic. You'll get someone trying to drill your skin off your fingers. My nails have never looked this horrible. Polish is bubbling on my thumb. KWNL, tell people who your trainees are so they can get a discount if they choose to agree to inferior services. I took the file to shape my nails and I had to buff my nails properly. Let me wrap this up by saying if I didn't keep pushing for better effort I have no idea what my end result would have been. I was never disrespect or rude to either lady and likewise (they were sweet). I recognized they just need more practice and I wasn't there for that.
Every time I’ve gone I get someone different but they always do amazing!
Went in especially for Dip nails (powder) and they didn’t disappoint. First impression was very welcoming. Showed me straight to the colors. Set me straight up with Tony. I’m really happy with my nails including the extra special ring finger nails! Thanks so much and see you next week for a pedicure!
This nail shop was right near my house and I wanted to give it a try. The employees were very kind and welcoming.The prices are amazing! I took my daughter with me and we were amazed by the results, overall customer service is great and it only took about 45min. I highly recommend!
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Key West Nail Lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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