Quick Facts About Pretty Nails Salon
Pretty Nails Salon appears to have several strengths and weaknesses based on the comments provided.
Starting with the strengths, Laurie is praised for her attention to detail and the time she spends shaping nails. This indicates that the salon takes care to ensure quality work and is willing to devote the necessary time to achieve customer satisfaction. Additionally, Nghi is complimented for delivering beautiful nails and excellent service along with reasonable prices. Customer service plays a vital role in the salon's strengths, as Helen is consistently praised for her exceptional service and going above and beyond for her long-time client. The salon is also regarded as reasonably priced for services such as pedicures. Another strength mentioned is the cleanliness of the salon, which is important for maintaining a hygienic and comfortable environment.
However, there are also several weaknesses that need to be addressed. One customer mentions that the salon charged $27 for a gel manicure, which they believe is an exorbitant price for the location. This suggests that the salon may need to reconsider its pricing strategy to remain competitive in the market. Additionally, there are complaints regarding the inconsistency of services. For example, one customer requested pointy nails but received almond-shaped nails instead. This indicates that there may be a lack of attention to customer requests and preferences, resulting in a discrepancy between what was requested and what was delivered. Another customer mentions that they asked for a matte topcoat but received a satin finish instead. This suggests that there may be a gap in communication and attention to detail when it comes to fulfilling specific customer requests.
Furthermore, there are complaints about the quality of products used at Pretty Nails Salon. One customer states that their gel nail paint started peeling off after only five days, suggesting that the salon may use poor-quality products. This reflects negatively on the salon's reputation and may result in customers seeking other places for their nail services. Additionally, one customer had a negative experience due to the staff speaking and mocking them in another language, which is unprofessional and disrespectful. This indicates a lack of inclusivity and diversity awareness, potentially alienating customers who do not speak the salon's staff's language.
In conclusion, Pretty Nails Salon has strengths in terms of attention to detail, customer service, and cleanliness. However, there are weaknesses regarding pricing, consistency of services, attention to customer requests, and product quality. Improving in these areas could help enhance customer satisfaction and the overall reputation of the salon.
Best TL Reviews
Laurie spent so much time shaping my nails so I'm sure this mani will last. I asked for pointy nails but the result was almond. She had already filed them too short for pointy nails to look good, so I'll sharpen them later on. I asked for a matte topcoat and had to remind her again at the end, but it came out satin isntead of matte. I'm not disappointed but wanted to share as an FYI.
I don't think they charged for gel removal so my total for a gel Mani was $27. This is an unbearable price in Fremont!!
Thank you Nghi for my beautiful nails! I asked for something and you definitely delivered!! I’m so happy with the service and the price too! Will be coming back
This is for my mom, she has been a regular client of Helen @ Pretty Nails for many years. The service she receives from Helen is always above and beyond. This years holiday design is beautiful.
Avoid this place! I had gone for gel manicure and pedicure. I went for the pink color
12 hr update: I
It literally changed to cream color. I was so surprised that how did it happen. I went back to the salon, and although one nail artist was sitting idle, another artist just asked him to go back and not to give me service!!!
5 days update:
The GEL nail paint started peeling off. It just stays at least for 1 month!!
Clearly, they are using poor quality products, I wish I never went there, save some bucks by avoiding this place!!
Un accueil déplorable ! Je voulais une manucure semipermanent. La dame en a décidé autrement, ma dit que ça me coûterait 40$ et j'en ai eu pour 50 $ sans le Tip...Jetais venue avec une amie, on nous mis dans une salle differente. Elles parlaient dans leur langue en se moquant de moi, qui suis française. Très mécontente de leur service
Went there today. Very busy because of Mother’s Day weekend. Lots of girls working and rushing around to Accommodate everyone. I had an appointment and it started on time. Helen did my nails and was precise and fast. They turned out great! I will defiantly back. As an extra bonus they are reasonably priced.
This was my very first time getting my nails done and it was a great experience! I decided to go with a pedicure since I have never done that before and although I was really nervous and scared about going inside, the ladies working there were so kind and attended me right away. I am completely new when it comes to things like this so I was really nervous, but I was so happy with how my toenails turned out! I was seated right away in a massage chair for the pedicure and my feet were soaking in bubbling water, so I definitely felt like a princess. I just really loved the entire process and the prices are very decent too for what you get, so I will definitely be coming back here again in the future!
Very clean, good price for a pedicure, good job. I've been going for several months. Update, better price than the nail shop down the street. Now I've been going here for over a year.
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Pretty Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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