Quick Facts About Nail Pro
Nail Pro Place, located in the Lakeland Mall, has received a variety of negative reviews from customers. These comments highlight several weaknesses of the business, including poor customer service, lack of attention to detail, and unprofessional behavior.
One customer expressed dissatisfaction with the treatment of another customer by the person running the salon. According to the comment, the individual was rude and did not handle the customer's nails with care. This lack of professionalism and disregard for customer satisfaction reflects poorly on the salon and creates a negative impression.
Additionally, the same customer reported that the technician attempted to fix a broken nail by using a grinder, which resulted in further discomfort for the customer. This shows a lack of skill and expertise on the part of the technician. Customers expect their nails to be handled with care and precision, so this incident significantly undermines the salon's credibility.
The customer also mentioned witnessing another worker being spoken to disrespectfully by the person in charge. This indicates a broader issue of poor treatment of employees within the salon. A negative work environment can contribute to a decrease in morale and potentially impact the quality of service provided by the staff.
Furthermore, the comment mentions the dissatisfaction of the customer's daughter with the design of her nails. Spending $55 on a service that did not meet expectations is a significant disappointment and reflects poorly on the salon's ability to deliver high-quality results. This highlights a lack of attention to detail and skill in executing customer requests.
Another customer reported experiencing issues with the gel polish applied by a technician named Melanie. The gel on one of the nails did not properly adhere, and the customer reported significant problems weeks after the visit. This indicates a lack of attention to detail and proper technique during the application process. Additionally, the customer mentioned the use of a drill instead of proper tools for nail trimming, which resulted in ingrown nails. Neglecting proper tools and techniques can lead to discomfort and potential damage to customers' nails.
One positive comment praised a technician named Melanie for prioritizing the health of the customer's feet, particularly for someone with diabetes. This feedback highlights a strength of the salon, as it demonstrates the technician's understanding of specialized care for certain conditions.
Another negative comment mentioned the rude attitude of a technician with green hair during a pedicure. The customer reported being burned by hot water, and when they expressed concern to the person in charge, they were met with laughter. This behavior is unprofessional and creates a hostile environment for customers. It is essential for salon staff to not only provide quality service but also to treat customers with respect and consideration.
A customer who had a malfunctioning massage chair during a pedicure reported that no other accommodations were made, and they were ultimately told to leave. This highlights a lack of customer service and willingness to address and rectify issues. A salon should strive to create a comfortable and enjoyable experience for customers, and in this case, the salon failed to meet these expectations.
More comments indicate poor quality of service, such as incomplete pedicures and poorly done polish application. These experiences further demonstrate the salon's lack of attention to detail and the inability to deliver satisfactory results to customers.
Finally, a customer mentioned an incident where a new technician performed eyebrow services unevenly. When the customer expressed their dissatisfaction, they were met with dismissive and unprofessional behavior. This shows a lack of accountability on the part of the salon staff and a failure to rectify their mistakes.
In summary, Nail Pro Place has several weaknesses that have been highlighted by customers. These weaknesses include poor customer service, lack of attention to detail, unprofessional behavior, and a disregard for customer satisfaction. These issues significantly impact the overall quality and reputation of the salon.
Best TL Reviews
I do not recommend and here is why. First, simply treat others with the respect you'd expect especially running a business. The guy running things was being rude to another customer and was NOT handling her nails with care. She expressed one nail was broke and he made several attempts to use the grinder hurting her, smh. She complained and he said you can go elsewhere, I interjected because she was tryin to do business with them, she works in the mall with her own business. There isn't that much convenience to deal with ignorance.
My daughter and I were there for service but after seeing him miss treat the customer and speak wreckless I withdrew my request for service. He then asked me to move out of that seat as if the place was packed, a whole 3 customers. Unfortunately my daughter was with her tech and already with service underway, so no turning back. Second, there was another worker there that was trying to assist but he spoke out of line to her, she sat on sidelines. So apparently his tone she is used to.
Thirdly, the tech tried to do a design my daughter wanted, epic fail and my daughter was like, no don't bother. Not what she wanted for freakin $55, big disappointment.
I can add more but you get the jist of it..
Nail Pro in the Lakeland Mall is a bust, don't patronize this business.
Melanie, you were nice but i'm still having problems with my nails from my visit with you weeks later. i got a manicure with gel polish. first, you didn't activate(?) one nail properly. by the end of THAT day the whole polish had melted off that nail. second, instead of using clippers or the proper tools to trim around my nails, you just used your drill. almost every nail is growing out ingrown which i've never had a problem with. no hand massage, no lotion. no hard feelings, but i feel you should know these things.
I use Melanie. She is awesome and has the health of my feet as a priority and not just the style or color. I have diabetes so that is important
I don’t recommend this place at all the lady with the green hair that did me and my daughter pedicure was very rude with a don’t care attitude , she burned our feet with straight hot water, told the lady that runs the shop and she laughed and I told her that isn’t funny because someone could really get hurt.. I do not recommend this place with that kind of attitudes
Sat down for a $30 pedicure, chair didn’t work, didn’t offer another chair just told me to shut it off. I said I was going to forgo the pedicure since the massage chair wasn’t working and no other accommodation was made. He told me to leave and not come back. Place looked like a dump, I should have known to not waste my time. Don’t waste yours.
quality of service not worth the price. Got a pedicure (half done), she only cleaned under my big toe nails & ignored the rest and my daughter's toes look like a child painted them, polish was super thick. needless to say don't think I'll be going back.
I always go here and I get the same lady doing my eyebrows but this time a new person Did my eyebrows and this lady took more on one side than the other eyebrow and when she did it I heard her laugh and I told her U took too much off she just told me “why did you get up” and I told her because I felt liek you did something wrong and she was just looking at me crazy
worst person ever I was crying and I quickly left
Diamonds fell off after 24hrs...I came back for them to fix it. They look at me crazy when I stood there at the desk waiting for someone to acknowledge me.They took people over me and said I had to wait on the tech to fix it who did it. Which he was taking his sweet time yet rushed on my nails. Yup never coming back.
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Nail Pro Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 11:00 AM - 08:00 PM |
|---|---|
| Tuesday | 11:00 AM - 08:00 PM |
| Wednesday | 11:00 AM - 08:00 PM |
| Thursday | 11:00 AM - 08:00 PM |
| Friday | 11:00 AM - 08:00 PM |
| Saturday | 11:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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