Quick Facts About Gems
Gems place has received mostly positive feedback from customers, highlighting its strengths such as friendly and relaxed atmosphere, listening to customer preferences, accommodating last-minute appointments, providing excellent customer service, and delivering satisfactory results. However, there are also weaknesses mentioned, including a lack of attention to detail in hairstyle replication and potentially inconsistent customer experiences.
One of the strengths of Gems place is the friendly and relaxed atmosphere. Customers mention feeling comfortable and at ease during their visits, creating a positive experience. This friendly environment helps to create trust and build rapport between customers and staff.
Another strength is the salon's ability to listen to and deliver what the customers want. In one comment, a customer mentions that their hair is now the exact color, style, and length they desired. This shows that the stylists at Gems place have good communication skills and are able to understand and execute customer requests effectively.
Accommodating last-minute appointments is also mentioned as a positive aspect of Gems place. Being able to fit in customers on standby shows flexibility and good customer service. This can be particularly useful for customers who have urgent beauty needs or unexpected events.
Customers also praise the customer service provided at Gems place. In one comment, a customer mentions that the staff took their coats and offered them a drink upon arrival. This shows that the salon makes an effort to make customers feel valued and comfortable. Providing a positive and enjoyable experience can lead to customer loyalty and positive word-of-mouth referrals.
Gems place is also commended for delivering satisfactory results. Various customers mention being happy with their haircuts, hair color, or nail treatments. Satisfied customers are likely to return and recommend the salon to others, contributing to the salon's success.
However, there are also weaknesses mentioned in the comments. One customer complained that their son's haircut did not match the picture he showed the stylist. This suggests that there may be inconsistency in the ability to replicate hairstyles accurately. This can be a drawback for customers who have specific hairstyles in mind and expect them to be executed as desired.
Another potential weakness is the lack of consistent experiences among customers. While most comments are positive, there are no mentions of specific stylists or technicians. This suggests that the quality of service may vary depending on the staff member assigned to the customer. Consistency is important in maintaining customer satisfaction and loyalty, so it would be beneficial for Gems place to ensure that all staff members deliver a consistently positive experience.
In conclusion, Gems place has several strengths including a friendly atmosphere, listening to customer preferences, accommodating last-minute appointments, providing excellent customer service, and delivering satisfactory results. However, there are weaknesses mentioned, such as a lack of attention to detail in hairstyle replication and potentially inconsistent customer experiences. Overall, Gems place has the potential to continue attracting and satisfying customers, but it should address the areas of improvement mentioned by customers to ensure consistent and excellent service.
Best TL Reviews
First time coming to Gems and it was lovely! Really friendly and relaxed atmosphere, I absolutely love my hair they listened to exactly what I wanted. My hair is now the exact colour, style and length I was after. Will definitely be coming here more!
Not going back again. My son showed a picture of a haircut he wanted, he grew his hair out for few months and all of it was shopped off and his hairstyle looked nothing like picture.
They fitted me in on a standby appointment and cut my hair exactly how I wanted it.
Last minute decision to get my nails done, lovely staff, able to fit me in and second week into my holiday my nails are looking fab with no chips! I'll be back!
Booked a appointment for myself and my sister
Arrived and got seated straight away
The lady took our coats and offered us a drink.
I Had a wash, cut and style. Hair looks healthy and light. In a new style and smells great too. The lady was really friendly.
Both my sister and I enjoyed our experience.
Definitely will be going back ????????
Been going here for just over a year now and absolutely love it. The reception from the girls is fantastic and are ready to give advice when asked. My hair was in awful condition on my first visit; old, grown out colour that hadn't been cut in years. Now with regular visits to Carrie - Ann and using professional products from the salon my hair is so shiny and is truly amazing. Could not be happier ????????
Purchased a groupon voucher for my first visit. £29 for a full tint or half head highlights. I paid an extra £7 to have an extra colour with my highlights but this was listed in terms and conditions so was more than happy to do this. Kelsey was very professional and I'm very happy with both the colour and how she cut my extremely thick hair. Even with the extra £7 this was amazing value. Highly recommend
I had a luxury manicure and pedicure. It was a lovely experience and Jade the therapist was lovely. I was treated warmly and the customer service was excellent. Jade did a very good job. My hands and feet feel great and pretty. I would happy to recommend her
Gems Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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NFC mobile payments
Health and safety
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Appointment required
Today
Opening Hours
| Monday | Closed |
|---|---|
| Thursday | 02:00 AM - 08:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
| Wednesday | 10:00 AM - 06:00 PM |
| Tuesday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
How to go there
Location
Places
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