Em Nails and Spa

+1 978-530-1800

297 Lynn St, Peabody, MA 01960 United States of America

Open Today: Closed

Quick Facts About Em Nails and Spa

Strengths:

1. Easy to get same-day appointments: One comment mentioned that it was easy to schedule appointments on the same day. This is a strength as it shows that Em Nails and Spa can accommodate customers' needs and provide timely services.

2. Clean and sanitary: Multiple comments mentioned the cleanliness and sanitation of the salon. This is a significant strength as it reassures potential customers that their health and safety are a priority at Em Nails and Spa.

3. Well-staffed: One comment mentioned that the salon is well-staffed. This is advantageous as it implies that there are enough employees to handle customer demands and provide efficient service.

4. Professional and qualified staff: Customers mentioned that the staff is professional and skilled at what they do. This is a strength as it indicates that customers can expect high-quality nail services from knowledgeable professionals.

5. Unique and artistic designs: One comment highlighted the artistic skills of Em, one of the staff members. This is a strength as it sets the salon apart from others, attracting customers who are looking for creative and unique nail designs.

6. Positive customer experience: One comment mentioned that the customer and their daughter enjoyed their experience and felt pampered at the salon. This indicates that Em Nails and Spa provides a positive and enjoyable environment for customers.

7. Convenient hours of operation: A comment mentioned that the salon is open early and closes at 7 p.m., Monday to Saturday. This is a strength as it provides flexibility for customers who may have busy schedules.

8. Parking available: A comment mentioned that there is parking available at Em Nails and Spa. This is a strength as it makes it convenient for customers to visit the salon without having to worry about finding parking nearby.

Weaknesses:

1. Cash-only payments: One comment mentioned that the salon only accepts cash payments. This can be seen as a weakness as it may inconvenience customers who prefer to pay with other forms of payment, such as credit cards or mobile payment options.

2. Busy environment: One comment mentioned that the salon gets busy, suggesting that there may be periods when it is challenging to secure an appointment. This can be seen as a weakness as it may limit the availability of services for customers.

3. Inconsistency in quality: One comment mentioned a negative experience with a specific staff member, pointing out issues such as missed polish, burns, and thin nails. This indicates a potential weakness in terms of consistency in the quality of services provided by all staff members.

4. Limited availability of services: It is not specified in the comments whether the salon offers a wide range of services beyond nail care. If they only specialize in nail services, this can be seen as a weakness as it may limit the potential customer base and revenue opportunities.

Overall, despite some weaknesses, Em Nails and Spa appear to have several significant strengths that contribute to a positive customer experience. These strengths include easy appointment scheduling, cleanliness, professional staff, unique designs, and convenient hours of operation. It is crucial for the salon to address any weaknesses mentioned in the comments to maintain and improve their reputation.

Best TL Reviews

My credit union staff member recommended me and i couldn't be more happy. Easy to get same day appointments and clean,sanitary, an well staffed..

I came across this little hidden jewl of a place right after the pandemic, and I am honestly upset that it took me this long to find it! These ladies are the real deal. Extremely professional, very clean place with covid guidelines in place to make it a safe experience for all. Everyone there is amazing at what they do, and EM is just plain and simple an Artist! Her designs are top notch!!

???? ????????

My Daughter & I were enjoying manicure/pedicures Together in preparation for her Wedding Day. We were pampered & Loved our experience! Great foot, leg, & hand massage too! All 3 women who worked there were just Lovely. We highly recommend this place.????

This is the only nail salon that I got too and I'm Always satisfied with my nails. I go to Em she does a Fantastic job and she is really sweet ! It gets really busy so I would call there and book an appointment. Their open early and close at 7p.m and they are open from Monday-Saturday. There's also parking and they its cash only.

Love it❤️???? The place amazing love how they treat their customers!!⚘️ very recommend it ???? ????

I be been coming here for six months maybe more. Very happy with Em. She takes her time, ask you to make sure you like what you have. Place is small but quaint. I’ll be coming here till I can’t no more????

Em is the sweetest and kindest person and is always accommodating

Em and her husband is great! Absolutely great! 5 stars for them! But not for the lady name Lynn! No offense. She missed some polish on the side of my nails. She burnt me multiple times. And she did my nail very thin. Gel top coat over my cuticle and 4 cracked top coat and paint on my 4 finger nails. And I got them done within less than 24 hours. And once I left to my car I realized it.