Quick Facts About Urban Beauty Supply
Urban Beauty Supply, as indicated by the comments, has both strengths and weaknesses. Let's analyze them in detail:
Strengths:
1. Friendly and helpful staff: Multiple comments mention that the employees at Urban Beauty Supply were friendly, helpful, and provided good customer service. They were able to answer questions, assist in finding products, and create a positive atmosphere for customers.
2. Wide selection of products: A few comments highlight the decent selection of different products available at the store. One customer specifically mentions the variety of color and length options for hair extensions, indicating that Urban Beauty Supply offers a range of choices.
3. Good communication during COVID-19: In one comment, it is mentioned that the store provided an option to text for inquiries during the pandemic, and a representative named Robert Kearns was responsive and professional in answering all questions. This shows that Urban Beauty Supply adapted to the situation and provided efficient customer service.
4. Clean and organized store: A customer notes that the store is clean and organized, creating a pleasant shopping environment. This attention to cleanliness and organization can contribute to a positive customer experience.
5. Positive atmosphere: The mention of gospel music playing in the store indicates that Urban Beauty Supply creates a welcoming and positive ambiance for its customers. This can enhance the overall experience and make customers feel appreciated.
Weaknesses:
1. Inconsistent store hours: One customer complains about the inconsistency in the store's operating hours. Observing that the store was supposed to be open until 8 p.m., they found the door locked and the store empty despite all signs indicating it was open. This lack of reliability can cause frustration and dissatisfaction among customers.
2. Rundown appearance and cheap products: A customer compares Urban Beauty Supply to Sally's Beauty Supply but expresses disappointment in its appearance and product quality. They describe the store as run-down and the products as cheap, both in terms of quality and price. This suggests that the store may not offer high-quality or premium products, potentially leading to customer dissatisfaction.
3. Rude and unwelcoming employee: A customer mentions encountering a rude employee who acted like their presence was an inconvenience. Snarky remarks made the customer uncomfortable and created a negative impression of the store. This highlights a significant weakness in terms of customer service and employee behavior, which can strongly impact customer satisfaction.
4. Limited hair selection: One comment notes that the new location has a smaller selection of hair products compared to the previous one. This limitation may disappoint customers who were accustomed to a wider range of choices, potentially affecting their shopping experience.
Based on these comments, Urban Beauty Supply has some strengths, such as friendly staff, a decent product selection, good COVID-19 communication, a clean store, and a positive atmosphere. However, it also has notable weaknesses in terms of inconsistent store hours, a rundown appearance, low-quality products, rude employees, and limited product availability. These weaknesses should be addressed and improved upon to ensure better customer experiences and sustain the business.
Best TL Reviews
They say that they are open until 8 p.m.But that is a lie they close whenever the hell they feel like it! I was at their door at 7 p.m. The sign says open another open sign is lit-up the hours are below another open sign that say that they are open until 8 p.m.But the door is locked and all the store lights are on someone is in the back of the shop Just not doing their job. I drive pretty far too make it here befor they closed with a whole hour to spare. This is how you Lose customers
I walked in to a run down place that was advertised similarly to Sally's Beauty Supply, but was NOTHING like Sally's. They have very cheap (not just monetarily) products. The worst part was the "man" who worked there. He was incredibly rude and acted like my being there was an inconvenience to him. He made me super uncomfortable, as he gave his snarky remarks to my questions. If zero stars were possible, that's what I would have given this place. I honestly have no idea how they're still in business.
This was my first time visiting the store. The lady working was very helpful and friendly. She was able to answer questions and help find products. The store is organized and they have a decent selection of different products. Overall a good experience.
I've visited three times at this new location, and the third time I had a gentleman, that just stood behind the counter and pointed where everything I needed was. I give only three stars for that fact. The store is clean and organized..not a large of selection of hair as they had at the former location
My service has always been spot on at Urban Beauty Supply. I came to buy Bobbi Boss hair for my sew in. They have a wide selection of color and lengths of hair. The customer service is top notch. She is very helpful and easy to talk with. Keep up the good work and I'll be back.
The associate was very friendly, helpful & fun. Plus the gospel music also helps to create a positive attitude. My daughter & I enjoyed our experience.
With this virus going on, I called and there was an option to text. Robert Kearns has been answering EVERY single question I have had days on end about a color change and has been nothing but professional. He is a genuinely nice person all around and I give him 10 out of 5 stars!
It's a small beauty supply store but very friendly they make you feel appreciated and you don't mind spending money in there
Urban Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
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