Quick Facts About Magic Nail
Magic Nail place has received both positive and negative feedback from customers. In order to properly analyze the strengths and weaknesses of the business, it is important to consider the recurring themes and issues raised in the comments.
One strength of Magic Nail place is the positive customer service experience mentioned by some patrons. The comment "each time has been a pleasant experience with great customer service" highlights that some customers have had good interactions with the employees, specifically mentioning Amy and her staff. This indicates that there are friendly and helpful staff members at the salon who contribute to a positive atmosphere.
On the other hand, several comments mentioned negative experiences with the customer service. The comment about a specific woman's unprofessional and rude behavior suggests that there may be some employees who lack proper customer service skills. This inconsistency in customer service could be a potential weakness for Magic Nail place, as it may create an unpleasant experience for certain customers.
Another strength of Magic Nail place is the quality of the nail services provided. Some customers expressed satisfaction with their nail treatments, stating that they loved the way their nails were done and recommending the salon. These positive experiences indicate that there are skilled and talented technicians at Magic Nail place who can deliver satisfactory results.
However, there were also numerous comments about poor quality nail services. Complaints about clumpy polish, sloppy paint jobs, and nails not being properly set suggest that there may be some inconsistency in the execution of nail services. This inconsistency in service quality can be considered a weakness for Magic Nail place, as it may lead to customer dissatisfaction and a negative reputation.
Price transparency and fairness are important factors for customers when choosing a salon. Unfortunately, there were comments suggesting that customers felt overcharged or deceived about the pricing. One comment mentioned being overcharged for acrylic nails without proper explanation, while another mentioned being lied to about the price. This lack of transparency in pricing and potential dishonesty can be seen as significant weaknesses for Magic Nail place, as it erodes trust and customer loyalty.
Furthermore, there were multiple complaints about rushed services and inadequate attention to detail. Comments about rushed pedicures, incomplete treatments, and blood being drawn indicate that some customers felt their services were not given proper care and attention. This lack of attention to detail can be seen as a weakness for Magic Nail place, as it may result in poor customer experiences and negative word-of-mouth referrals.
In conclusion, the strengths of Magic Nail place lie in the positive customer service experiences reported by some customers and the quality of the nail treatments provided. However, weaknesses include inconsistent customer service, poor service quality, lack of price transparency, and rushed or inadequate treatments. These weaknesses need to be addressed in order to improve the overall customer experience at Magic Nail place.
Best TL Reviews
I went in on Thursday evening at 6:00pm. I wanted a fill and pedicure, this is not the first time here. The pedicure was HORRIBLE she did remove polish polish from toes, cut nails and rubbed my feet and legs for TWO minutes. (not lying) Told me to go sit in chair where she was on floor painting my toes as another lady did my fill. Charged me 87.00. Worst pedicure ever, I will never go back to this place ever again. Now I have to go somewhere else and get them to fix toes and nails. It was definitely not a relaxing experience.
Been here twice and each time has been a pleasant experience with great customer service. Amy is very kind and patient and her staff are all very helpful
Honestly, I don’t waste my time leaving reviews but this one specific woman at this business needs a serious reality check of how unprofessional and rude she is. I will say, the job she did on my nails were OKAY, not the best, I got regular acrylic nails and was overcharged about $20 extra. They do not explain to you what they’re doing before they do it so you can pay that extra money at the end. Not only that… the First Lady in the table to your left when you first walk in is SO impersonal, she has ZERO customer service skills.. her attitude with me was ridiculous. She kept insisting I get Gel polish , and when I would decline she would speak in her language to someone sitting across the room from her or next to her.. every time she asked me a question about my nails or I corrected her for painting or shaping it wrong , she would speak in her language to the person next to her .. I’m SO sick and tired of people being able to do this, it’s rude, impersonal and I know that you’re talking about me while I’m right there. The worst part is that she was the boss .. won’t be coming back here, I’ll take my money and my time elsewhere.
This is the second time I've had my nails done here and I absolutely love the way they have done them. I highly recommend this place.
Extremely disappointed! I have been a customer here for a few years. I have left disappointed after my last 3 pedicures! It seems that they allow any random body (I guess they are employees) service their customers. Not everyone there is qualified!
My May 2019 experience: great leg/foot massage and she seemed to do everything in order however, the paint job was horrible! The polish was clumpy and she left it on my toes clumpy. I had to actually ask her to fix it. She just added another layer!! I had to demand that someone else paint my toes! And I had the nerve to go back again!
My experience this evening, June 28, 2019, was THE WORST pedicure I ever had! He did not have an order, he just randomly did pedicure-like things. He lotioned then massaged my right leg for 2.5 minutes! Then he preceded to rinse both legs and apply the hot towel. I reminded him that he had not massaged the left leg at all!! He did it reluctantly for 30 seconds. He did not exfoliate my feet at all! There was loose skin all over the tips of my toes and he was starting to paint without removing it! I had to ask that he remove the loose pieces of skin! I just wanted to sit in the chair, get my feet massaged, that’s it!! So disappointed! NEVER AGAIN!
Lady was extremely rude to me when I asked about prices for a refill, and kept arguing with me when I told her I wanted a gel refill. Ended up getting something different than I wanted because I was tired of arguing with her. Polish job was done very sloppy and it looks terrible. All over my fingers and it doesn’t look clean on my nail at all. Do not come here, it is way over priced to begin with and they don’t even do a good job
Love! She did a fantastic job on my nails and she was so nice. will return for sure!
Lied to me about price. Got gel nails and she was so rushed to get me out that she didn’t allow the to sit long enough and they ended up being sticky. They honestly would look better if I did them myself. Also drew blood, and paint is all over my fingers. Won’t be coming back.
Magic Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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