Quick Facts About Zen Nails & Spa
Strengths:
1. Excellent customer service: Multiple comments mention the staff at Zen Nails & Spa being nice, friendly, and happy to be there. This indicates a positive and welcoming atmosphere for customers.
2. Skilled technicians: Most of the comments express satisfaction with the quality of the services received, such as manicures, pedicures, eyebrows, and nail designs. This demonstrates that Zen Nails & Spa has experienced and talented technicians who can deliver excellent results.
3. Cozy and comfortable environment: A first-time client mentioned that the place was cozy and comfortable, making it a pleasant experience. This suggests that Zen Nails & Spa has created a relaxing and inviting ambiance for its customers.
4. Attention to detail: The comment about the nail technician accommodating an on-the-fly request and delivering a service without any pain or cuts showcases their attention to detail and commitment to meeting customer preferences.
5. Positive reputation: Several comments mention customers being loyal and returning to Zen Nails & Spa consistently. Additionally, one comment mentions that they have been coming to the salon since last year. This indicates that Zen Nails & Spa has built a positive reputation and maintained a loyal customer base.
Weaknesses:
1. Limited feedback: While the comments provided are overwhelmingly positive, it is important to note that there are only a limited number of comments available. Without more feedback, it is difficult to gain a comprehensive understanding of any weaknesses or areas of improvement for Zen Nails & Spa.
2. Lack of variety in testimonials: The comments mainly focus on manicures, pedicures, and nail designs. There is no mention of other services offered by the salon, such as massages or facials. This could indicate that Zen Nails & Spa may need to work on promoting and diversifying their range of services to attract a wider customer base.
3. Dependence on specific technicians: Several comments mention specific technicians by name, indicating that customers have developed a preference for certain individuals. While this can be seen as a strength in terms of customer loyalty, it may also be a weakness if those technicians leave or are unavailable, potentially leading to dissatisfaction among customers who prefer their services.
4. Lack of information on pricing and value for money: None of the comments mention the pricing or value for money at Zen Nails & Spa. While the quality of the service is praised, it would be helpful to understand if customers feel they are receiving a good value for the price they pay.
5. No mention of additional amenities: The comments do not mention any additional amenities or special features at Zen Nails & Spa. This lack of information may imply that there are no unique offerings or extras provided by the salon, potentially limiting its competitive advantage over other similar establishments.
In conclusion, Zen Nails & Spa appears to have many strengths, including excellent customer service, skilled technicians, a cozy environment, attention to detail, and a positive reputation. However, there are also some potential weaknesses, such as limited feedback, a lack of variety in testimonials, dependence on specific technicians, a lack of information on pricing and value for money, and no mention of additional amenities. By addressing these weaknesses and building upon their strengths, Zen Nails & Spa can continue to provide high-quality services and enhance the overall customer experience.
Best TL Reviews
My first time here, Lisa did my manicure and pedicure and took her time and my nails came out so beautiful. Everyone seems so nice and happy to be there. I will be back. Thank you, Lisa and Zen salon ????
I love Zen Nails & Spa I’ve been coming here consistently for months. Never had a bad service. One is my girl she does the BEST mani and pedi ever! Lisa does GREAT eyebrows! This is my favorite nail salon.
First time client, really enjoyed my experience! The place was cozy and comfortable and it was pretty quiet for the weekend. My nail tech was fantastic, she tried to accommodate an on the fly request even though I changed my mind again at the end. No pain, usually I leave salons with small cuts but none here. Absolutely will be back for another set and pedicure!
The best nail salon! Been coming here since last year and always the best designs!
Kathy took care of me beyond my expectation! She was incredible, and very kind! My feet have never felt better! I will be coming to Kathy every time I get my toes done! Thank you so much for everything!
LOVE Zen nails! Shavonne does an absolutely amazing job and I wouldn’t go to anyone else. Would definitely recommend them to anyone.
LOVE ZEN NAILS my favorite spot in Buffalo!! Danny has done my past few sets and I’m always so happy with the results!! Highly recommend
Linda did such an amazing job on my full set!!! The designs were beautiful and exactly what I wanted!
Place Pictures
Zen Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
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Wi-Fi
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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