Paula Nail & Skincare

+1 201-854-6131

7401 Broadway, North Bergen, NJ 07047 United States of America

Open Today: -

Quick Facts About Paula Nail & Skincare

Paula Nail & Skincare place has received both positive and negative feedback from customers. In order to determine the strengths and weaknesses of the business, we will analyze the comments provided.

One of the strengths of the salon is its renovation. Customers have mentioned that the place has been renovated, which indicates that the owners are making efforts to improve the overall environment. This demonstrates a commitment to providing a pleasant experience for customers.

Additionally, several customers have praised the pedicure service at Paula Nail & Skincare place. They have mentioned that the pedicure was good and the employees were gentle during the process. This indicates that the salon has trained employees who are skilled in providing quality services.

Positive comments have also been made about certain employees at the salon. Janet and Jocelyn have been specifically mentioned as being great and the go-to employees. This suggests that the salon has dedicated and talented staff members who have built a positive reputation among customers.

Furthermore, customers have appreciated the respectful and courteous treatment they receive at the salon. This indicates that the salon has a customer-centric approach and places importance on providing a high level of service.

On the other hand, there are some weaknesses that have been mentioned by customers. One customer mentioned that the prices of services increased after the renovation, which may deter some customers who are price-sensitive. This could be seen as a weakness if the price increase is not justified by other improvements in the salon.

Another weakness mentioned is the quality of the acrylic nails. Customers have reported that their nails chipped and had issues shortly after getting acrylics. This indicates that there may be a problem with the application or quality of the product used for the acrylic nails. Additionally, customers have mentioned that the cuticles looked bad after the service, which suggests a lack of attention to detail.

Furthermore, one customer mentioned that their nails fell off within a week of getting them done. This suggests that the durability and longevity of the nails may be a concern. This can be seen as a weakness since customers expect their nails to last for a reasonable amount of time after getting them done.

Another weakness that has been mentioned is the lack of customer service. One customer mentioned that the staff did not greet them or communicate wait times, which can create a negative experience for customers. Customer service plays a significant role in the overall satisfaction of customers, so this is an area that the salon needs to improve upon.

One customer also mentioned concerns about the sterilization of tools used at the salon. This raises concerns about the cleanliness and hygiene practices of the salon. Ensuring proper sterilization is crucial for a nail and skincare place to prevent the spread of infections and maintain customer trust.

In conclusion, Paula Nail & Skincare place has both strengths and weaknesses. The renovation, good pedicures, and positive customer interactions are strengths of the salon. However, weaknesses include price increases, issues with acrylic nails, lack of attention to detail, durability concerns, lack of customer service, and potential hygiene concerns. By addressing these weaknesses and building upon its strengths, Paula Nail & Skincare place can work towards providing a better overall experience for its customers.

Best TL Reviews

Came here a couple of times last year, was good in general. 2 weeks ago I went back, they renovated the places so the price went up. Had a good pedicure, the lady did a good job and was gentle, but when I paid I told her the tip amount (knowing that an extra one dollar will be charged to the card so with tip my total will be$30) but the lady charged me a total of $31 which she gave herself one more dollar tip without my approval. Not cool will not go back.

Pedicure is ok but acrylics are terrible. 2 days in my nails chipped, probably because she didn't seal the tip. As the base of my nail grows, it's catching on my hair as if they're lifting. It also took over 3 hours for acrylics and a pedicure. and my cuticles looked horrible when she finished my nails, I had to go home and fix them myself. I'd only go here again for a pedicure but probably not going to return.

Update: it's been about a week and my nails are falling off. So disappointing. All the time and money I spent for 1 week of nails and multiple chips within the first few days.

I'm removing a star. The 1 star is for the pedicure which was decent. Jessie did my acrylics, I don't recommend her or this place.

Janet and Jocelyn are great!!! Everyone at that place is but these 2 are my go to. Love it here and i definitely always come back. Spooky season!

They always treat their clients with respect & courteousness. Very attentive to the clients needs providing high quality service!!

Es Excelente, el lugar es limpio, las señoritas que trabajan ahí son expertas en cada detalle tienen mucha variedad de colores y los dueños son muy amables y respetuosos me encanta sobre todo la atención que se recibe y ahora que esta todo renovado es fabulosa la experiencia.

100% Recomendable ???? ????

I've been coming here for a long time now as well as my mom and my sister. Everyone here is kind, very attentive, and caring; the owner Jessica always knows what to do if you have a nail problem and her work is very professional. I have always been very satisfied, but today all my expectations were exceeded. Best nail place in town.

I feel like this place need to step up the sterilization of tools they use. It’s not the most sanitary. The staff doesn’t even greet you as you arrive or communicate wait time even if you have an appointment. I don’t mind waiting but they barely acknowledge the customer. The customer service is just not what it should be.

Not ever disappointed!! Great job ladies don't have a fave just go with whoever is available and they don't ever fail me!!