Quick Facts About Elegant Nails
Strengths:
1. Great customer loyalty: The first comment mentions that the customer has been coming to Elegant Nails for 9 years. This indicates that the salon has a strong base of loyal customers who have been consistently satisfied with their services.
2. Skilled technicians: Multiple comments mention that the technicians at Elegant Nails do a great job. This indicates that they have a talented and skilled team who are able to deliver high-quality nail services.
3. Positive customer service: Comments mention that the staff is nice, polite, and engaging in conversations. This indicates that Elegant Nails offers good customer service and makes an effort to make customers feel comfortable and welcomed.
4. Wide range of services: The first comment mentions that the customer received a full set and gel pedicure with additional services such as a foot massage. This indicates that Elegant Nails offers a variety of services to meet different customer needs.
Weaknesses:
1. Inconsistent quality: One negative comment mentions that the customer received a subpar service where the nails were not shaped properly and the paint job was not satisfactory. This indicates that the quality of services at Elegant Nails may be inconsistent, and some customers may have a less satisfactory experience.
2. Pricing issues: Another negative comment mentions that the customer paid $35 for a full set and pedicure but felt that it was not worth the money. This suggests that there may be discrepancies in pricing and the value offered for the services provided.
3. Lack of attention to detail: One negative comment mentions that the nails were left uneven and not fully painted. Additionally, the customer's mother had a poor experience where the technician did not remove the old nail and instead applied a new one on top. This indicates a lack of attention to detail and quality control.
4. Poor customer experience: One negative comment describes a situation where the customer's father had a negative experience. He was not helped or acknowledged when he arrived for his appointment, and the staff was rude and cruel to him. This indicates a lack of professionalism and empathy towards customers.
In conclusion, Elegant Nails has several strengths including customer loyalty, skilled technicians, positive customer service, and a wide range of services. However, they also have weaknesses such as inconsistent quality, pricing issues, lack of attention to detail, and poor customer experiences. Addressing these weaknesses and focusing on delivering consistent high-quality services and improving customer satisfaction will be important for the salon's success.
Best TL Reviews
Just got my nails done yesterday which was a full set and gel pedicure with the works plus a 5 min foot massage and I loved it. I’ve been coming to Elegant Nails for 9 years and they always do a great job. Love them!
I love my nails from the lady that sits in the front seat my nails ???????? look amazing, I give her a ???? very nice, polite and Carrie’s a conversation. I will return to this establishment for sure ♥️
I’ve been coming to this place for over 10 years. They never fail me. I always get exactly what I ask for and more. BEST NAIL SALON IN ONTARIO
Doesn’t matter the distance I will always make the drive!!!!
Thank you so much to Lynn & her team!
Nikki is amazing! Always does a great job.
Don't come here and waste your money I paid $35 for nails shape of the nails dont even look the same they look horrible... pedicure was ok but not the paint ...I dont know if it was worth it .. I paid $60 for full set and pedicure... I won't come back here I already learned my lesson ????????
I have been going there for the last two years! I love how they do my hands and feet!
The lady was nice but she lefts them uneven and they weren’t fully black, it looks like I had them on for a week already, my mom got he toes done and instead of taking out he old nail she had on the lady put another fake nail above that one and she cut my mom
For Father’s Day, all my dad wanted was a pedicure. I called a week ahead for an appointment at 9:15 am. When he arrived, all the chairs were filled and he waited about 25 minutes at the front desk, in which no one would help him. They all just at stared at him, but never even walked over to speak to him. Eventually, he politely tried to wave someone over or receive any kind of help. Instead they were rude and cruel to my father. If you want to give someone the gift of wasting their time and humility, take them here. You’ll get treated poorly and your time will not be taken into consideration.
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Elegant Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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