Quick Facts About Starry Nails
Strengths:
1. Excellent customer service: Multiple comments mention the friendly and nice staff at Starry Nails. They are particularly praised for being nice to children, creating a welcoming atmosphere for families.
2. Skilled nail design: Starry Nails is recognized for their talent in nail design. Customers appreciate the custom designs they receive and find their nails to be super cute.
3. Clean and comfortable environment: The salon is described as very clean, and customers enjoy the comfortable massage chairs. The cleanliness adds to the overall positive experience, helping customers feel relaxed and pampered.
4. Fair pricing: Many customers feel that the pricing at Starry Nails is reasonable. This factor, combined with the quality of service, makes it an attractive option compared to other nail salons in the region.
5. Attention to detail: The meticulousness of the staff is highlighted in one comment. This indicates a commitment to providing high-quality service and ensuring customer satisfaction.
6. Positive word-of-mouth: Customers are so satisfied with their experience that they recommend Starry Nails to others. This positive reputation can result in repeat customers and attract new ones.
Weaknesses:
1. Miscommunication regarding pricing: One customer mentions a miscommunication that affected pricing. While they acknowledge that it was their fault, it still indicates a potential weakness in their communication process. Starry Nails should ensure clearer and more effective communication to avoid any misunderstandings in the future.
2. Long waiting times: A customer expressed frustration after having to wait for 2.5 hours without getting their nails done. Such a long wait can discourage potential customers and lead to negative reviews. Starry Nails should prioritize managing their appointments and wait times to provide a smoother experience for all customers.
Overall, Starry Nails has several strengths that make it a popular choice among customers in Southern Illinois. The salon's friendly staff, skilled nail design, clean environment, fair pricing, attention to detail, and positive word-of-mouth all contribute to its success. However, they should address the weaknesses mentioned, specifically improving communication to avoid misunderstandings regarding pricing and managing waiting times more effectively. By doing so, Starry Nails can continue to thrive and attract more customers to their salon.
Best TL Reviews
Only place in Southern Illinois I'll go. Nice staff, super nice to children. Also have very comfortable massage chairs and very clean!! They are very talented in nail design.
They did a good job for me and my daughters and pricing was fair. We did have a miscommunication which affected pricing but thats our fault. We will go back. They also have 2 cute little girls chairs.
Love getting pedicures and my nails here. Friendly, great relaxing atmosphere. Reasonable prices and great custom designs!
I live outside of Chicago but always try to make it in here when I’m visiting family. Very meticulous and great service.
I absolutely love getting my nails done here. They do a WONDERFUL job every single time!
Best pedi in southern Illinois! Just ask my husband, he went from duck blind to massage chair…. #lovinglife
My nails are super cute
2 1/2 hrs waiting and still didn’t get my nails done. Waste of my time.
Place Pictures
Starry Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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