Quick Facts About American Nails
American Nails Place, based on the comments provided, has several strengths and weaknesses. Let's analyze them in further detail.
Strengths:
1. Gentle and attentive service: One customer mentioned that Han was particularly gentle with their mother who has bad neuropathy in her feet and legs. This highlights the salon's ability to provide specialized care and accommodate customers with specific needs.
2. Personalized treatment: Another customer mentioned that the staff knows them by name and takes good care of them on their relax day. This indicates that American Nails Place values building relationships with customers and providing personalized experiences.
3. Positive overall experience: Many customers expressed their love and satisfaction with the services at American Nails Place. They describe the services as great, always good, and doing a good job. These positive experiences suggest that the salon consistently delivers quality services to its customers.
Weaknesses:
1. Poor temperature control: One customer expressed dissatisfaction with the salon being hot and muggy, indicating that the salon may have issues with proper temperature control. This can make the overall experience uncomfortable for customers and affect their satisfaction.
2. Long wait times: One customer mentioned that it is always a long wait at American Nails Place, even when there are only a few people in the shop. This suggests that the salon may have inefficiencies in managing customer flow and providing timely services. Long wait times can negatively impact the customer experience and deter potential customers from returning.
3. Rude and unprofessional behavior: One customer had a negative experience with the wife of the nail shop, who was described as rude and unprofessional. The customer complained about a lack of attention, being left waiting for an extended period, and feeling disregarded. This behavior reflects poorly on the salon's customer service and professionalism, potentially leading to negative word-of-mouth and customer loss.
4. Inconsistent quality: One dissatisfied customer mentioned that American Nails Place had done a terrible job, with paint all over their fingers. This inconsistency in service quality suggests a lack of attention to detail and potential issues with staff training and supervision.
5. High prices: One dissatisfied customer mentioned that the salon was expensive and did not provide value for money. While this is only one customer's opinion, it indicates that American Nails Place may have pricing that is perceived as high compared to competitors.
In conclusion, American Nails Place has several strengths, such as gentle and attentive service, personalized treatment, and many positive overall experiences. However, the salon also has weaknesses, including poor temperature control, long wait times, rude and unprofessional behavior, inconsistent quality, and potentially high prices. Addressing these weaknesses would be crucial for improving the overall customer experience and attracting and retaining customers.
Best TL Reviews
My mother has extremely bad neuropathy in her feet and legs. Han was so gentle with her.well definitely go back.
Love going there but it's just always so hot and muggy.
My place to go. They know me by name and take good care of me on my relax day.
I love coming to America Nails and Spa, I have always been treated very well and I feel like I am special when I come here. This is my opinion
Always great services
Very rude and unprofessional I went in after work just for eyebrow wax when I walk in the wife of the nail shop ask what I needed done I said eyebrow wax she said ok 10 mins wait I said ok . Ok time go by I’m sitting there for 20 mins . Then I noticed a another customer walk in on her lunch break !! And waited then the wife got up and said I’m in a hurry I got to hurry up and do her nails because the other customer has go back work and left me in the back waiting and never returned very unprofessional and can barely do nails and toes I stop going hear 2 months ago but went back trying test them out and they are horrible horrible service and it’s always a long wait and let me remind u it’s only 3 women’s in shop getting something done also when this happen it was only me and another customer in shop so 2 people basically and your still rude and unprofessional never again ‘!! Spend your money we’re it’s good people and love there job!
The best! ???????? Always does a good job, I love this place.
TERRIBLE!! they had paint alllll over my fingers. please take my word for it a waste of money AND high for no reason at all. highly DONT RECOMMEND
American Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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