Quick Facts About Spring Nail
Spring Nail Place has received both positive and negative feedback from customers. Analyzing the comments, we can identify several strengths and weaknesses of the salon.
One of the strengths highlighted by customers is the quality of the nail technicians. Several customers mention that Helen did a great job on their nails and took her time to ensure the final result was satisfactory. This indicates that the salon has talented and skilled technicians who are capable of delivering excellent manicures and pedicures. Additionally, customers appreciate that the technicians do not pressure them into purchasing additional services, which can be a nuisance in other salons. This shows that the salon respects its customers' choices and preferences.
The cleanliness of the salon is also emphasized as a positive aspect. Customers mention that the place was clean, and one customer even states that it seems COVID safe. Maintaining a clean and hygienic environment is crucial for a nail salon to ensure the health and safety of both customers and staff. This indicates that Spring Nail Place prioritizes cleanliness, which is appreciated by its patrons.
Another strength mentioned by a customer is the availability of different and unique nail designs. The customer states that Spring Nail Place is the only place where they can rock their nail designs and use various paints. This suggests that the salon offers a wide range of options for customers to choose from, allowing them to express their individuality and creativity through their nails.
Despite these strengths, there are several weaknesses that have been brought to light by customers. One major issue is the behavior of the salon owner. A customer describes the owner as "HELL WALKING - PURE EVIL," stating that she treats her technicians poorly and like slaves. This negative review indicates a toxic work environment, which can impact the overall atmosphere of the salon and the experience of the customers. It is crucial for a business to have good management and treat its employees with respect and fairness.
There are multiple complaints about the owner and her wife's service. Customers mention that the owner manually ripped off a customer's nail and caused damage to the customer's own nails. Another customer complains that the owner's wife did a gel manicure and cut the cuticles too deep, causing bleeding. Additionally, the owner's wife had a bad attitude when confronted about the mistakes and was rude and disrespectful. These incidents highlight a lack of professionalism and customer service skills on the part of the owner and her wife. Customer satisfaction should be a top priority for any business, and these experiences reflect a significant failure in delivering satisfactory service.
Another weakness brought up by customers is the issue of long waits and poor communication. One customer describes a situation where they arrived at the salon, but the staff ignored them and did not provide any information about the wait time or the service. This lack of communication can lead to frustration and dissatisfaction among customers. While the customer eventually received good service, the initial experience of being ignored and kept waiting is a significant drawback.
Overall, Spring Nail Place has both strengths and weaknesses. The salon's talented technicians, cleanliness, and availability of unique nail designs are positive aspects. However, the negative reviews regarding the owner's behavior, poor service, and lack of communication reveal significant weaknesses that need to be addressed. Improving customer service skills, addressing the toxic work environment, and ensuring efficient communication with customers are areas that require immediate attention.
Best TL Reviews
Helen did such a good job on my nails. She is kind, detailed, takes her time and gives a great pedi too!! Thanks for making my birthday even more better.
Public Service Warning! Do not go here. Take your hard earned dollars to another location that will welcome you in and treat you with respect. The owner of this shop is HELL WALKING - PURE EVIL. She treats her techs like slaves, they scared to talk. Do your self a favor and go elsewhere. #prayersforLin she's a good tech that is enslaved by this owner.
This is so far my favorite place to get nails done, because first: they dont be annoying you to get this or that extra service. I loved how they were nice and also the old lady that made my nails she took her time to make sure it was nice, did such a good job, very worthy of her money. This is the place Im gonna be coming back, because my experience with other saloons was just people annoying me to do things I didnt wanna do and then end up doing a bad job. Thank you guys
The owner, manually ripped off my nail and tear up my own nails. Please do not go to this shop… if you do go there don’t use the owner, she is cooo cooo.
The owner's wife did a gel manicure and did a horrible job. She cut my cuticles too deep in two places, causing it to bleed. She missed the sides of my nails when she applied the gel polish and she got a very bad attitude when I showed it to her. She ignored me and then started speaking in her language. She eventually fixed it but had a bad attitude. She was very rude and disrespectful. I will NOT be returning to that salon and I DO NOT recommend this business. They need to learn customer service skills if they are getting people's money. There are hundreds of nail salons just in that area.
Came here for the first time.. place was clean, just a couple people at the time Helen did my nails. I wanted almond shape short and she did her best. Seems covid safe. This place was close by so I tried them out. May not go back because I have my own nail tech in Snellville.
THIS is where I am in my process. I arrived a little after 4:30 to this location, thinking I’d be able to come in get a pedicure and leave as I have 8:00PM Reservations for my sisters bday. I asked the woman sitting DIRECTLY to the left or me approximately how much longer id have to wait, the woman completely ignores me and continues to do the feet of the woman next to me. Acted as if I said nothing at all. I’m sitting here with wet feet, not even any of the additives, no one has come to say ANYTHING to me about how much longer it would be or who is doing what. And time continues to tick. I will decided if an update is required on the number of stars If/When I actually receive service. I am LIVID. A PEDICURE! That’s it!! Nothing special! ???????????? *****Updated to 4stars due to how well the woman did my feet. Didn’t last as the woman who’s feet she was doing while before me, but I’d choose her again if I had the option. All I can say is “Prepare for a WAIT!! “ Other than that great quality of work. I’m still here at 5:44 just about to get my toes polished.*****
UPDATE: service has gotten better i think they realize how to treat paying customers. Helen is my favorite this is the only place to rock my nail designz and use paint.
Spring Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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