Family Nails

+1 734-422-9359

28519 Ford Rd, Garden City, MI 48135 United States of America

Open Today: -

Quick Facts About Family Nails

Strengths:

1. Phenomenal job: Multiple customers mention that the salon does a phenomenal job with their nails, indicating high-quality services. This suggests that the salon has skilled and talented staff members who are able to meet customer expectations.

2. Beautiful shop: Customers appreciate the aesthetics of the salon, describing it as beautiful. A visually pleasing environment can enhance the overall experience for customers and make them more likely to return.

3. Friendly staff: Multiple comments highlight the friendly nature of the staff at Family Nails. Friendly staff can create a welcoming and positive atmosphere, making customers feel comfortable and valued.

4. Fair prices: Customers mention that the salon's prices are reasonable and fair. This can attract budget-conscious customers who are looking for value for their money.

5. Talented nail technicians: Customers specifically mention the talent and skills of the nail technicians at Family Nails. This indicates that the staff members have the expertise and ability to provide high-quality nail services.

6. Long-lasting nails: One customer mentions that their nails always last a long time after getting them done at Family Nails. This suggests that the salon uses techniques and products that result in durable and long-lasting nail treatments.

Weaknesses:

1. Decline in service quality: One customer mentions that the salon has gone downhill since a specific staff member (Mimi) left. This comment suggests that the salon's service quality may have suffered after the departure of a skilled employee.

2. Communication issues: Another customer mentions that the manager had broken English and had difficulty understanding their complaint. This indicates a potential language barrier that may hinder effective communication between staff and customers.

3. Poor customer service: A customer recounts a negative experience where they were cut during a pedicure and faced rude behavior from the manager when requesting a discount. This comment indicates a failure in providing satisfactory customer service and resolving customer complaints.

4. Lack of trust: The manager's response to the customer's complaint shows a lack of trust in the customer's claim and accuses them of dishonesty. This can create a negative perception among potential customers and damage the salon's reputation.

5. Inconsistency in service quality: While most comments praise the salon's service quality, the negative comment suggests that there may be inconsistency in the level of service provided. Inconsistent service quality can lead to dissatisfaction among customers.

6. Lack of professionalism: The behavior of the manager, as described by the customer, indicates a lack of professionalism in handling customer complaints. This can give the impression that the salon does not prioritize customer satisfaction.

Best TL Reviews

The last two times I’ve come here they’ve done a phenomenal job! Their shop is beautiful, their staff is friendly and their prices are very fair! Definitely recommend!

LOVE LOVE LOVE! I’ve been going to “Family Nails” for about 3 1/2 years! I’m never disappointed! Mimi & Jasmine are so amazing, going out there way to achieve my design challenge! Super talented! They may be busy but hey good business brings more clients!

Kai did my nails today !!! He did amazing . Nice , professional nail techs , would definitely recommend!!! Will be returning ... great job !

Went today for the first time and I LOVED, LOVED, LOVED it. The place is quiet and relaxing. Really enjoyed the spa music playing. Ally did a GREAT job on my pedicure. Great attention to detail and not rough on your feet. The staff is excellent and friendly. I found my new place!

Vicki did such a great job and fixed my nails from the previous mistakes of someone else. I absolutely love her work and will come back to her again. Thank you!

My nails always last super long!! They always make my shape and thickness perfect. Love them! And not overpriced either!

Family Nailsis the best place I’ve ever been to have my nails done. I’ll be a customer for life! Their pedicures are top notch. They give the best leg massages with the deluxe pedicure. I always get a dip manicure. It doesn’t chip & it lasts.

This salon has gone downhill since Mimi left. I went in today to get a pedicure and I was cut twice in the same spot. He said he was sorry which I’m happy that he did. However, when I went to pay I asked the manager if he could take something off the bill due to the fact that I was cut. He went to talk to the person who did my pedicure and came back with an attitude and asked me what I wanted to pay. I said $25 (the full price was $30). He then proceeded to tell me that’s fine but to not come back to the salon anymore. I asked why and he said he never had anyone ask this before. He had broken English but was saying he didn’t believe me. I had already showed him and the nail tech admitted he cut me. He said if I didn’t like the service don’t tip but was appalled that I asked for money off. I was polite about it never got mean or nasty about it so he could have just said no to money off and suggest no tip. But he decided somehow this was my fault and he told me not to come back. I’m still trying to process this as i am in shock. I told since Mimi left this place isn’t the same and I’ve never been treated like that before. So I’d stay far away from this place! Terrible customer service!!