Quick Facts About Lotus Nails Spa Mission Viejo
Lotus Nails Spa in Mission Viejo seems to have a mix of positive and negative feedback from customers. Let's discuss the strengths and weaknesses of this establishment based on the comments provided.
Starting with the strengths, one customer mentions that the staff is very nice and accommodating. They appreciate the consistent quality of service they receive, even when working with different technicians. This highlights the professionalism and skill of the staff members at Lotus Nails Spa.
Another customer mentions that their 11-year-old daughter had a good experience at the salon. The employee was able to handle working with a child and improve the state of her nails. This demonstrates the salon's ability to cater to various age groups and provide satisfactory results.
The live pianist playing beautiful classical music in the background is mentioned by multiple customers as a positive aspect of their experience. This contributes to creating a serene and relaxing atmosphere for clients. The ambiance created by the music adds a touch of elegance and uniqueness to Lotus Nails Spa.
The pricing at Lotus Nails Spa is also mentioned as reasonable by a few customers. Affordability is an important factor for many individuals when choosing a nail salon. The fact that people feel they are receiving a good value for their money is a strength for Lotus Nails Spa.
Moving on to the weaknesses, one customer experienced a problem with their dipped powder manicure. The technician encountered difficulties with the liquids used during the process, resulting in clumpy powder application. The manicure did not hold up well and the acrylic ripped off of two nails within a week. This suggests inconsistency in the quality of services provided at Lotus Nails Spa.
Despite the generally positive comments, it is worth noting that a few customers only mention that the staff is nice and accommodating for the first couple of visits. It is unclear whether this indicates a decline in service quality after repeat visits or if it is a perception limited to these specific customers. Nevertheless, it raises a potential weakness regarding the consistency of customer service over time.
Another customer experienced a fill-in with no-chip polish and a nail design. While the final result was good, it is mentioned that the design was not exactly like the picture presented. This suggests a lack of attention to detail or the ability to fully replicate requested designs. It is important for a nail salon to be able to accurately recreate specific designs or styles to meet customer expectations.
In conclusion, Lotus Nails Spa in Mission Viejo has various strengths, including a friendly and accommodating staff, consistency in service quality, a serene atmosphere with live piano music, and reasonable pricing. However, there are also weaknesses such as inconsistencies in the quality of services, potential decline in customer service over time, and a possible lack of attention to detail in design replication.
Best TL Reviews
Update: Upgrading to 4-stars because the owner contacted me and refunded the cost of my manicure. Thank you!
Dipped powder manicure ripped off within a week. The good: I was visiting from out of town and hadn't had time to get my nails done before traveling. (I get dipped powder manicures at my home salon every two weeks.) I called Lotus at opening, and they were able to accommodate my daughter and me the same morning that I called. My 11yo daughter bites and picks at her nails. The sweet lady who worked with her was both good with children and managed to make my daughter's terrible nails look much better than I thought possible. The bad: A new-to-the-salon lady did my manicure. There was obviously a problem with one of the clear brush-on liquids (whatever they brush on before each layer of dipping the nails), and the powder adhered in clumps. There was some discussion between the nail tech and the lady I assume was the manager/owner about cleaning the brush vs continuing and making do. (The women spoke in a language that I do not know, so I couldn't follow, just interpreted the gist.) Ultimately the nail tech carried on and made do with what must have been a challenging situation. Unfortunately, the manicure didn't hold up at all. This photo was taken exactly 8 days after my visit. Again, I get dipped powder manicures every two weeks, so I started with all of my nails being equally grown out and shaped like my ring finger. The acrylic ripped off of two nails completely. It cracked at the tips of the other two, and I had to file the edges smooth enough to quit snagging on things until I could fly home and get repairs at my home salon. Only one nail of my right hand broke off, but I was using used that hand to take the photo of my left.
Absolutely loved this place! Everyone is very nice, and my tech, Christine, was absolutely lovely. The man at the desk plays beautiful songs on the piano. Overall an amazing experience, will definitely recommend to my friends and return.
I was just looking to get my nails done and found this gem! I had Fiona and she was very nice. I couldn’t decide on the nail color so she helped me out and recommended one I really liked. It’s very relaxing especially with the massage chair. I also felt very safe as they were wearing masks and everything was sanitized/clean. Prices are also very reasonable. Will definitely come back again! ????????
I am not local but wish I was! The salon is clean, the staff is very kind and genuine. The royal treatment pedicure was divine! The gel manicure beautiful…I even did an eyebrow wax and they look fantastic! Both hand and foot massages wonderful! To top it off, they have a live pianist who plays beautiful classical music in the background. The prices are very reasonable but the service was top notch! I will go again when in town!
Thank you Peter for the Royal treatment! Exceptional customer service and quality work. Peter played keyboard and sang for us. I love my pink and white manicure and my pedicure. Very welcoming and relaxing nail salon and talented staff. I highly recommend.
Very nice staff in this place. I've been coming here for over a year now and usually nail places are super accommodating only first couple of times, but these guys are constantly great to clients
I’ve been going to Lotus for a few months now for gel mani and pedi. I really appreciate the consistency in excellent quality in each visit I have, even with different techs. It’s very easy to make an appointment, and they are always ready for me as soon as I walk through the door. My gel mani and pedi are long lasting and come out absolutely perfect every time. My favorite part is when the gentleman at the desk plays his keyboard, it’s such a serene atmosphere and truly a relaxing experience.
I went in while out of town and the women were absolutely lovely. I received a fill in with no chip polish and a nail design. While not exactly like the picture she put her spin on it and it turned out great. I’m recovering from wrist surgery and they took excellent care of me and were very cautious with the injured hand.
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Lotus Nails Spa Mission Viejo Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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