Bella Vous Nail Spa

+1 626-653-0121

417 N Azusa Ave, West Covina, CA 91791 United States of America

Open Today: -

Quick Facts About Bella Vous Nail Spa

Bella Vous Nail Spa has received a mix of positive and negative reviews. In order to analyze the strengths and weaknesses, let's start with the strengths based on the comments provided.

Strengths:

1. Skillful Technicians: The majority of the comments mention the skill and expertise of the nail technicians. Lynn, Ben, Nicky, and Joanne are specifically mentioned for their great work and ability to deliver satisfying nail services.

2. Long-standing Customers: Several customers mention being long-time customers of Bella Vous Nail Spa, which indicates that the salon has been able to build a loyal customer base. This suggests that they consistently provide good service and maintain customer satisfaction over a prolonged period.

3. Online Booking: The mention of super easy online booking suggests that Bella Vous Nail Spa has implemented a convenient and efficient online booking system. This is a strength as it shows that the salon prioritizes customer convenience and aims to make the appointment process as smooth as possible.

4. Clean and Organized: The mention of the salon being clean and well-organized highlights a commitment to maintaining a hygienic and pleasant environment for customers. This is important for ensuring customer satisfaction and attracting repeat business.

5. Positive Spa Day Experience: A customer mentions having a spa day experience with their daughter and loving their nails. This indicates that Bella Vous Nail Spa is capable of providing a relaxing and enjoyable experience for customers, particularly for those seeking a pampering session.

6. Accommodating Staff: Customers mention the staff members, such as Katie, Joanne, and Cindy, being incredibly kind and ensuring customer comfort. This highlights the strength of the salon's customer service and the efforts made by the staff to provide a positive experience.

7. Various Services Offered: The mention of hot stones and foot massage as favorite services suggests that Bella Vous Nail Spa offers a diverse range of services, including additional spa treatments. Providing a variety of services can attract a wider customer base and cater to different preferences.

Now, let's address the weaknesses based on the comments provided.

Weaknesses:

1. Hidden Charges: One negative comment mentions being charged more than the initially quoted price without being informed beforehand. This indicates a lack of transparency in the pricing and can lead to customer dissatisfaction.

2. Cash Payments: The comment advises giving exact change as the salon deducts it if a large bill is provided. If true, this can be seen as an inconvenience for customers and may impact their overall experience.

3. Poor Customer Service: A negative review states that their wife had an awful experience with a particular staff member who refused to fix a mistake and provided sloppy service. The customer also mentions the poor customer service and lack of willingness to address the issue. This suggests a weakness in the salon's ability to handle customer complaints and resolve issues effectively.

4. Gel Manicure Durability: One comment mentions that a gel manicure from Bella Vous Nail Spa lifted quickly, which caused disappointment. This suggests a potential weakness in the durability and quality of certain nail services provided by the salon.

In summarizing the strengths and weaknesses of Bella Vous Nail Spa, it is evident that their strengths lie in the skillful technicians, long-standing customer loyalty, online booking convenience, cleanliness and organization, positive spa experiences, accommodating staff, and the range of services offered. However, the weaknesses include hidden charges, inconvenience for cash payments, poor customer service in handling complaints, and potential issues with the durability of certain nail services. Recognizing these strengths and weaknesses can help potential customers make informed decisions and assist the salon in making improvements where necessary.

Best TL Reviews

Lynn did an amazing job on my nails! Always been coming here for years and always the best experience and super easy online booking! Very clean and well organized.

Seriously everyone there is great but, Ben is my favorite for my nails and Pedi is Wendy????

We had a spa day today with my daughter and we are loving our nails!

I have been coming here for years. I always have a pleasant experience. Katie, Joanne and Cindy are amazing and always incredibly kind. They always ensure that I am comfortable and have just what I need for an ultimate experience. I highly recommend them. The hot stones and foot massage is one of my favorite services to get.

They give you one price and charge more at the end without telling you they just give you a surprise. Give exact change because they deduct it if you give them a large bill.

I'm surprised about the positive reviews for this place. Please check Yelp reviews. My wife came to this place to get a pedicure one day before going on vacation with our family, and she had an awful experience. They did a terrible job from the start. When she asked the guy in charge to fix the mistake he refused to. Instead he wanted to do an sloppy job. When she confronted him, he asked me to comeback next day stating he didn't have time. Although she explained to him several times that she couldn't comeback the next because she was going to be traveling, he refused to and stated that he was not going to fix it anymore. PLEASE AVOID THIS PLACE. As you can see by the reviews, they have a horrible customer service, and do terrible jobs see the pictures attached.

good nails last long Ben and his wife are the best there

I was seen right away and for a first timer, I really loved my entire experience with Nicky and Ben. The salon is so beautiful so it helps to relax. Plus I was not left with my feet soaking forever until they started my pedicure like so many salons do which is so annoying to me. It is now my go to place’

I enjoy coming to this salon, they are always friendly and I have never had to wait too long. I take my grandmother with me and they are great with her as well. I have only done a gel manicure here once and it lifted pretty quickly which was upsetting, however they continue to do great work on my feet!