Great Clips

+1 843-917-4961

1213 Retail Rd, Hartsville, SC 29550 United States of America

Open Today: -

Quick Facts About Great Clips

Great Clips is a popular chain of hair salons with a mix of positive and negative feedback from customers. In analyzing the comments provided, it is evident that there are strengths and weaknesses to be considered.

One strength of Great Clips is their online check-in option, which has received positive feedback from customers. This tool allows customers to check-in and secure a spot in line before arriving at the salon, reducing wait times and making the process more efficient. Customers appreciate being able to get their haircuts quickly and easily, making them satisfied with the service provided.

Another strength mentioned by a customer is the quality of service received. They had a positive experience and mentioned that the stylist did a fantastic job on their hair and their son's hair. This implies that there are capable and skilled stylists working at Great Clips who can deliver satisfactory results. Additionally, this positive feedback could potentially attract new customers based on the recommendation.

However, weaknesses are also apparent in the comments. One common complaint is the inconsistency among stylists in interpreting haircut notes. Customers have mentioned that their hair has been butchered or cut incorrectly on multiple occasions. This suggests a lack of consistency and attention to detail among stylists, which can lead to negative experiences and customer dissatisfaction.

Communication issues are also brought up, with one customer mentioning that they were unable to have a specific stylist and were not informed of this policy until their visit. This lack of transparency and flexibility can be frustrating for customers who have a preferred stylist or specific haircut requests. This policy may result in the loss of potential repeat business, as customers may choose to go elsewhere in search of a more accommodating salon.

Another major weakness highlighted in the comments is the rudeness and unprofessional behavior of some stylists. One customer mentioned that a stylist was extremely rude and pushed their hairline back, resulting in regrowth and dissatisfaction with the service received. Rude behavior from staff can create a hostile and unwelcoming atmosphere, ultimately driving customers away and tarnishing the reputation of the salon.

Pricing is also mentioned as a weakness, with one customer expressing that $15 for a haircut at Great Clips is overpriced for the quality of service received. While pricing may vary by location, this particular comment suggests that customers may not feel they are getting enough value for their money.

In conclusion, Great Clips has strengths such as their online check-in and the ability to provide quick and satisfactory haircuts. However, weaknesses include inconsistent interpretations of haircut notes, communication issues, rude stylists, and perceived overpricing. Addressing these weaknesses and providing a more consistent and customer-friendly experience could potentially improve the overall reputation and customer satisfaction at Great Clips.

Best TL Reviews

I have been to this great clips before and had a wonderful haircut by a particular stylist but when I returned and requested the stylus I was informed that I would not be able to have her and they do not do requests. They were willing to allow me to leave and not support their business rather than allow me to wait for the technician of my choice. Corporate explained this is up to the local owner, so I have nothing to complain about for the chain as a whole as it is the The policy of this establishment. Unfortunately I cannot change it and I hope the stylist goes somewhere else soon.

My time at this establishment was most definitely unpleasant. The woman who cut my hair was extremely rude, and pushed my hairline back. I’ve been Growing it back for a months. Overpriced and undervalued 1/5 You know it’s bad when $15 for a haircut is overpriced for your service.

BEWARE! DO NOT GET YOUR HAIRCUT HERE! The stylists take notes but each one interprets them differently. They have butchered my hair on 3 different occasions. The first time the stylist buzzed part of my eyebrow off, but she was fired by my next haircut so I decided to chalk that up to inexperience. Today as soon as she finished reading the notes to me she buzzed one giant streak and cut off a major piece of my hair that wasn't supposed to be buzzed. If you simply want a buzz cut then this place it perfect, anything more complicated than that, spend your money anywhere else! I wish I could leave negative stars!

Great Clips is a great place. Online check-in is wonderful tool. They get you looking good in no time flat. Really like the online check-in option. Very satisfied customer.

Did a fantastic job on mine and my son's hair I'll be going to her every time from now on.( sorry I can't remember her name she has short blonde hair LOL) Recommend Great Clips to everyone

On there website it says as of august 1 that mask are required well a friend of mine toon her 2 year old son there in July 31 and he screamed and wouldn’t keep the mask on so they told her if he can’t wear a mask he had to leave and they would t cutt his hair .. it’s state requirement that 2 and under isn’t required so tell me how they can send him away

Stylist seemed to be aggravated with cutting my moving toddlers hair. He's little what did she expect. Maybe more patience is needed. And stylist who actually enjoy the work...

This is the worst place to get your haircut, I have been there multiple times giving it chance after chance but each time there is always something messed up with my hair. My most recent time I went, my hair was cut choppy, there was hair that was too long or too short mixed together, one time they even cut a line in my hair without my permission.So people of Hartsville, save your money and go to a different place or hire new experienced hair stylist.