Quick Facts About Top Care Nails
Strengths:
1. Nice staff: The salon has been praised for having friendly and pleasant staff members who create a welcoming atmosphere for customers.
2. Good job on nails: Some customers have complimented the salon for doing a great job on their nails, indicating that the technicians have good skills and expertise.
3. Beautiful nail color: One customer mentioned that they loved the color of their nails, suggesting that the salon offers a wide range of attractive nail polish options.
Weaknesses:
1. Inconsistent service: Numerous comments highlight the salon's inconsistent service, with some customers experiencing rude and unprofessional behavior from staff members. This indicates a lack of quality control and training within the salon.
2. Ignoring customers' requests: One customer complained that the staff members would ignore them if they didn't want to work on the requested style. This suggests a lack of customer-centricity and a disregard for fulfilling customer preferences.
3. Long wait times: Several comments mention long wait times, even for customers with appointments. This indicates poor scheduling and time management practices within the salon.
4. Rough treatment: Some customers mentioned that the technicians were rough while handling their nails and cuticles, causing discomfort or even minor injuries. This indicates a lack of attention to detail and customer comfort.
5. Incomplete and poor-quality services: Customers have expressed dissatisfaction with the quality of services provided. Complaints include nails being left unfinished, poor shaping, and peeling gel. This suggests a lack of consistency and professionalism in the execution of services.
6. Overbooking: Several customers mentioned issues with overbooking and being made to wait well after their appointment time. This indicates a lack of organization and efficiency in managing appointments.
7. Inadequate acrylic nail removal: One customer reported that they paid to have their acrylic nails removed but left with a layer of acrylic still on their nails. This suggests a lack of attention to detail and proper technique when providing services.
Based on these comments, it is evident that Top Care Nails has several areas of improvement. These areas include training staff members for consistent and professional service, implementing better scheduling and time management practices, focusing on customer-centricity and attention to detail, and ensuring a high level of quality control in service execution. Resolving these weaknesses would greatly enhance the overall customer experience at Top Care Nails.
Best TL Reviews
This is the worst nail salon in this neighborhood. Consistently bad service. The staff will ignore you if they don't feel like working on the style you request. I sent in for an appointment and had the staff help walk-ins while I waited in the pedicure chair 30 min for someone to address me or finish my service. Ended up leaving because instead of addressing me, they spoke amongst each other and proceeded helping the walk-in.
Very nice staff! They did a great job on all of our nails. Would give 5 stars but they kept nicking my fingers while filing. The other gentleman was also a little rough on the cuticles.
The last two times I’ve had issues, first time she stopped my service to take care of someone else and left me waiting there until she finished the walk in clients wax while I had an appointment. I thought that was rude and so unprofessional. Second time, the guy cut literally almost every finger, some nails were not polished completely, shape is awful and the gel is already peeling. I don’t even want to go get them redone due to the last two experiences.
No point making an appointment, theyre basically first come first served, they dont even bother accommodating you even if you came on time. Not gonna come back here again
When you call to make an appointment for noon, but are asked to come in at 1130, and when you arrive, there are multiple people waiting. They do a good job with services, just horrible with scheduling. What’s the point in calling if they can’t get you in at your desired time? I came in at 1130, and still waited well after noon. I do love the color of my nails though!
First picture was what was suppose to be done and the results were very disappointing. $48 for this rebase.
I had an appointment at 930 for a pedi (mother daughter day) got there at 930 got called back at 947 to soak feet till 1015. My daughter and I got left sitting there with no one coming by to start or even say anything. We finally got up and left. Here’s the thing …. I understand a walk in and choosing to wait. That is why we made an appointment!!!! If you as a business can not accommodate an appointment time then don’t act like you can!!!! You wasted almost an hour of our time this morning. I have been going there off and for over 15 years!!! The last two times I can say service was already going down hill. Today service went all the way down the hill!!! We will not be coming back here. Can not believe the non service we got this morning. Don’t over book yourselves!!! Also some advice : I understand not wanting to lose out on money so you still choose to take walk in’s …. maybe call 30mins before an appointment to make sure your schedule appointment is coming before you just take a walk in. And or DONT OVER BOOK!!!! It’s our money and time too!!!! REMEMBER THAT!!
Paid 16 to remove my acrylic nails and left with a layer of acrylic still on my nails. Never returning.
Top Care Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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