Quick Facts About Magic Nails
Magic Nails is a salon with a mixed reputation, as evidenced by the comments above. To analyze their strengths and weaknesses, let's examine the positive and negative aspects mentioned by customers.
Strengths:
1. Excellent service: Many customers highlight the exceptional service they receive at Magic Nails. They appreciate the care and respect shown to all clients, including the elderly, disabled, and young individuals.
2. Wide range of clients: Magic Nails seems to cater to a diverse clientele, as commented by one customer who brings their entire family, including elderly relatives and disabled siblings, to the salon.
3. Favorite nail technician: Jennifer is praised as the best nail technician at Magic Nails, indicating that the salon has skilled staff members who are capable of providing satisfactory services.
4. Great salon in Monterey: One customer compares Magic Nails favorably to other salons in the area, claiming that it is the best salon they have visited in Monterey. This implies that Magic Nails stands out in terms of service quality and prices compared to its competitors.
Weaknesses:
1. Price changes and payment issues: One customer complains about a price increase after the service was completed. Furthermore, Magic Nails only accepts cash and has difficulty making change from large bills, which may inconvenience some clients.
2. Inconsistent nail quality: A customer expresses disappointment with their gel manicure and pedicure, as the nails started to lift the next day. They also had issues with the quality of the white tips or French tips. This suggests that there could be inconsistencies in the skills of the nail technicians and the materials used.
3. Lack of nail art technique: The comments mention that the technique used for painting white tips or French tips does not meet customer expectations. The freehand approach resulted in a squiggly line with visible brush strokes and different sizes, which is not the preferred technique for achieving a crisp half-moon shape.
4. Poor communication and rushed service: Some customers feel that the staff at Magic Nails rush customers, even when the salon is not busy. Additionally, one person claimed that the pricing was not explained well, suggesting a lack of clear communication from the salon staff.
5. Unprofessional behavior: A customer felt that their experience at Magic Nails was marked by a lack of professionalism and rush. They paid $40 for a gel polish service but were disappointed to find two bubbles inside the polish.
6. Misunderstandings and letdowns: Another customer expressed disappointment with their overall experience at Magic Nails, feeling let down in multiple ways. They considered it a series of misunderstandings, indicating potential communication or service delivery issues.
In summary, Magic Nails has strengths in terms of excellent service, a diverse range of clients, and positive comparisons to other salons in the area. However, they also have weaknesses related to price changes, payment issues, inconsistent nail quality, lack of nail art techniques, rushed service, unclear communication, unprofessional behavior, and potential misunderstandings. These weaknesses could impact the overall customer experience and contribute to the mixed reputation of the salon.
Best TL Reviews
Magic nails is a magical place with excellent service. They treat each and every client whether they are elderly, young, or disabled with excellent care and respect! I bring my 90-year-old mother here, my disabled sister, my 91-year-old mother-in-law and all my family including my sons to have their nails and toes done here! My favorite lady is Jennifer she is the best ever! Thank you Magic nails!!!
The price changed after the service finished, beware they only accept cash and do not like to make change from large bills. I got a gel manicure and pedicure but the nails started to lift the next day. I really dont recommend white tips or french tips because the line was painted on freehand from left to right so it was just an awful white squiggle at the bottom of my nails with brush strokes visible and sideways. Each nail had a different size white line. The way I've always had it done was the nail was painted white the same way you paint a nail then clean up the extra on top with a brush soaked in remover so there's a crisp half moon shape. Had to get everything done again a couple days later.
Honestly, not sure why this salon has such a low rating. Out of all the salons I’ve gone to in Monterey thus far, this is by far the best! Great service and prices. This will definitely be my go to salon from here on out. Thank you!
Got my nails done here for the first time the other day. I have been wanting to try this place for some time now as it always seems busy and is so conveniently located. I arrived a little late but the woman who did my pedicure was awesome I would definitely have her again. My nails came out ok. I would definitely go back but request the woman who did my toes to also do my nails and tip her double.
So if you follow me you'll know that there's only two nail shops I go to, this is one of them when I'm in Monterey the other one is in Salinas. Today I decided to get a pedicure and my experience here is always fantastic very clean very courteous they go above and beyond to help you. Their colors are nice and plentiful They're willing to try to work you in when they're swamped which is fantastic. What I like is when the owner is always there watching over everything it seems like when that is happening everything is smooth.
Thank you Diane for being , for helping to bring out everyone's beauty ????
Overpriced. They rush you even when they aren’t busy. The lady doesn’t explain the pricing well.
Tip: if you go here and use the atm, don’t get out any additional money, only get what you need to pay, otherwise the lady will assume they deserve it all and try to rudely snatch it from your hand.
Perhaps my experience was just a series of misunderstandings but it’s unfortunate because I was very excited to go here for the first time and was let down in so many ways :/
She wasn’t professional & she was in rush
I paid 40 $ it was 2 bubble inside gel polish!
Highly not recommend it
Great experience. My nails and feet look great. I can't remember the first lady who attend it me. (Must find out her name). I was treated with so much gentleness. She kept asking if I was ok as I have pain. So this is my new nail place. Photos are 1 week after and feet are soft and smooth pretty, neon green pretty nails. ????????Recomend.❤
Magic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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