Quick Facts About Kutz By Us
Kutz By Us has received a range of comments, both positive and negative. Analyzing these comments allows for an understanding of the strengths and weaknesses of the salon.
Starting with the strengths, many customers appreciate the skill and precision of the stylists at Kutz By Us. One customer mentions that the stylist, Angie, was able to accurately assess their hair needs and provide a satisfactory haircut. This highlights the salon's ability to understand and cater to individual customer preferences. Another customer, Kathy Moore, also emphasized the polite and pleasant service provided by the stylist named Afton, indicating that the salon fosters a friendly and professional atmosphere. Additionally, the positive experiences of these customers led them to highly recommend the salon to others, which shows that Kutz By Us has the potential to build a loyal customer base.
Furthermore, the salon seems to have a positive reputation for providing a comfortable and welcoming environment. A customer states that their child feels at home at the salon, indicating that the stylists are able to make clients, including children, feel at ease during their visits. This is an important strength, as it ensures customer satisfaction and potentially encourages repeat business from families. Additionally, a customer who had to wait for their turn acknowledged that while the salon was overwhelmed due to an employee not showing up to work, they did not mind the wait time and were understanding of the situation. This suggests that Kutz By Us has customers who are willing to be patient and accommodating, which could be attributed to the positive experiences they have had at the salon in the past.
Moving on to the weaknesses, it is evident that the salon has experienced a few negative situations with some of its stylists. One customer had an awful experience with Afton and states that they will never return to the salon again. They mention being treated poorly and receiving a bad haircut, which highlights the lack of customer service provided by this particular stylist. The customer feels that Afton did not listen to their requests and forced their own ideas onto them, resulting in a negative experience overall. This negative experience could deter potential customers from visiting Kutz By Us.
Another customer had a similarly unpleasant encounter with Angie, the owner of the salon. They felt that Angie continuously criticized their hair, making them uncomfortable and upset. The customer also mentioned feeling disrespected when Angie brought in another stylist without their consent, disregarding their preference. This negative interaction undermines the professionalism of the salon, as the customer's concerns were not addressed adequately. Furthermore, the fact that the owner was the one responsible for this negative experience implies an organizational weakness within the salon itself.
In addition, a customer had a disappointing encounter with an unidentified stylist who expressed a lack of interest in providing quality service. The customer recounts being told that the stylist would prefer to shave their head instead of providing a desired haircut. This comment reflects a negative attitude and lack of dedication to meeting customer expectations, indicating that this particular stylist does not align with the salon's values.
Overall, the strengths of Kutz By Us lie in the skill and precision of some of its stylists, the friendly and professional atmosphere, and the ability to make customers feel comfortable. These positive aspects contribute to a positive reputation and potential customer loyalty. However, the weaknesses of the salon are evident in the negative experiences that customers have encountered with certain stylists, particularly in relation to poor customer service and a lack of professionalism. Addressing these weaknesses and ensuring consistent quality service should be a priority for Kutz By Us in order to maintain and improve its reputation in the industry.
Best TL Reviews
Absolutely love Angie and her salon. Saved me once again and am very thankful. She’s funny and so precise on knowing exactly what your hair needs. The lady who did my hair was new I believe and awesome. They worked great together as a team on my hair. Highly recommend !
Afton listened to what I was looking for in a haircut. She took her time and made sure I was OK with the length and such before she cut more. Her technique was very precise. She couldn’t have been more polite and pleasant. Another family member came for a haircut the next day based on my good experience. Highly recommend. Kathy Moore
Horrible experience! Horrible haircut! Afton will NEVER get my families business again! All I wanted was a haircut for me and my kid. All we got was attitude and a bad haircuts. I don't want to hear about your problems, thats not why I'm there. She needs to learn to listen, instead of forcing herself and her bad ideas and energy on the people around her. Especially her customers! Because of her, we'll be finding another, more respectful place to spend our money! Just a nasty experience as a whole!
Never again. I've never been treated like I was today. I've been there multiple times and had never had a problem until today. When I went in I told her right off my hair was in a terrible a state and that yes I had cut my hair in places I shouldn't have. Very over processed. All I wanted was a haircut to hide the damage which would have been possible if she had just followed the picture. She proceeded to continually tell me how bad my hair was. Over and over again. I know, that's why I was there to get it cut off. She finally brought over Erin (who I wanted in the first place but didn't want to seem rude for waiting for her to finish instead of using the woman who was free) and asked her what she thought. If she had actually paid attention to my picture instead of being stuck on how bad my hair was it would have been fine. But she couldn't seem to get passed it. When she was asking me about which way to comb the part I told her the way I usually part it and she snapped at me about would I be able to style it and to help her to help me. So I was even more uncomfortable and upset. She asked me what my problem was and thought I was upset that she had gotten a second opinion to which I told her that wasn't upset that Erin had came over as she was who I wanted in the first place. I was informed I should have made an appointment if I'd wanted her. She didn't even finish cutting my hair. I told her she hurt my feelings and again she talked about there shouldn't be a problem getting a second opinion. Which again wasn't the problem. I told her I had never been treated like that there and was told I should go to style it 2 down the street. I paid $14.99 for an undone hair cut. She proceeded to toss my penny on the table when she told me where to go. I hope she feels accomplished making me cry by being rude. Turns out she's the owner Angie. How nice. Really a shame because Erin is the only person I've found that can give a good haircut.
I've been here three times and they've always done well with my hair. Normally, they are friendly and professional. However, the last time I almost walked out. They close at 7 and I got there with my daughter just before 6:30. we both needed cuts. My daughter went first and was dealt with great. My lady on other hand, not so. She asked me what I wanted and I told her that she could do what she wanted. She laughed and said, "no, what do you want because you don't want what I feel like doing." She told me if it were up to her, she would shave my head and be done because she wanted to go home. So, I won't be sitting with her again. I didn't get her name but she looked to be in late 30's to mid 40's with longer blonde hair, Caucasian.
Great cut and makes our little guy feel at home
They were overwhelmed since someone didn't show up to work, the woman who cut my son's hair(I should have asked her name) did an excellent job. Didn't mind the wait time, it happens no matter where you go
Found a great stylist, Nora, cut, color, and shaped my hair to the way I liked it , and suggested next time something new
Kutz By Us Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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