Diana Hatboro Nail & Tanning

+1 215-441-5588

51 S York Rd, Hatboro, PA 19040 United States of America

Open Today: -

Quick Facts About Diana Hatboro Nail & Tanning

Strengths:

1. Experienced and skilled staff: Several customers have mentioned that they have been going to Diana Hatboro Nail & Tanning for many years and have always received great service. This indicates that the salon has experienced and skilled staff members who know how to provide excellent nail services.

2. Clean and well-maintained salon: Multiple customers have praised the salon for being clean, spotless, and well-maintained. This shows that the salon prioritizes cleanliness and creates a hygienic environment for customers to enjoy their services.

3. Reasonable pricing: One customer mentioned that the salon offers extremely reasonable pricing. This could be appealing to customers looking for affordable nail and tanning services.

4. Good customer service: A couple of customers have mentioned that they received good customer service at the salon. This shows that the salon focuses on providing a positive experience for customers and prioritizes their needs and satisfaction.

5. Skilled manicurists: A customer specifically mentioned that Mia, one of the manicurists at the salon, does a fantastic job of cutting their fingernails. This indicates that the salon has skilled and talented manicurists who can cater to specific customer preferences and requirements.

Weaknesses:

1. Poor quality and durability of nail polish: One customer complained that the regular polish they got chipped off within 72 hours, leading to dissatisfaction. This suggests that the salon may not use high-quality nail polish or may not properly apply the polish, affecting its durability and customer satisfaction.

2. Inconsistency in service quality: A customer mentioned that their dip manicure peeled off quickly, and the shape and color of the tips were uneven. This indicates that there may be inconsistency in the quality of service provided by the salon, resulting in negative experiences for customers.

3. Appointment delay and lack of punctuality: One customer mentioned that they had to wait for 35 minutes past their scheduled appointment time, indicating a lack of punctuality and respect for customers' time. This can be frustrating for customers who have made appointments and expect timely service.

4. Unsatisfactory service during the pandemic: Another customer mentioned that the salon's service quality has declined since the pandemic, with increased prices and decreased sanitary practices. This raises concerns about the salon's ability to adapt and maintain a high level of service during challenging times.

5. Rude and unprofessional owner: One customer mentioned that the owner, Diana, was rude and unprofessional. This could indicate poor management practices and a negative work environment, which can impact the overall customer experience and staff morale.

In conclusion, Diana Hatboro Nail & Tanning place has strengths in terms of experienced and skilled staff, a clean salon environment, reasonable pricing, good customer service, and talented manicurists. However, weaknesses lie in the poor quality of nail polish, inconsistency in service quality, appointment delays, unsatisfactory service during the pandemic, and negative interactions with the owner. These weaknesses need to be addressed in order to improve the overall customer experience at the salon.

Best TL Reviews

Visited business on Thursday afternoon to get regular pedicure and manicure for $42. Came back this (Saturday) morning because polished chipped off after less than 72 hours. Owner wanted me to pay $13 to get gel polish of same color instead. Says this is how long regular polish last. Lies.. it must be the brand of polish used that can’t hold water. I am furious. Going somewhere else to get them polished again. Not giving them another dime.

I like going to this salon to get a manicure by Mia, she always does a fantastic job in cutting my finger nails. I play guitar and ukulele so I have to keep my nails short and trimmed, and they grow very fast. I usually visit Mia about every three weeks. Thank you Mia for the wonderful service you provide me when I come in for a manicure. Glenn E Harvey, Warminster, PA

Got a dip manicure on Tuesday and it’s already peeling off my nails (It’s Friday). Shape is awful. Color of tips is very uneven. Every single mail has bubbles.

I've been going to Diana's for over 14 years now. I've driven an hour and a half to get there and now I'm living in Florida and make sure I make an appointment whenever I go to PA. I just recently went up and Kevin gave me the BEST pedicure I've ever had. I have taken friends and family and would suggest them to anyone. Diana is truly the best! If only I could get her to move to Florida! Thank you for continuing the great service!

I’ve been going here for 14 years and I can’t say enough great things about this nail salon! Diana is an absolute delight. So is Jenny and the rest of the staff. You couldn’t pay me to go somewhere else. I’ve never left disappointed. Super clean and efficient And extremely reasonable for pricing. Love love love Diana’s Hatboro nails!!!

today i came in for an acrylic refill. i wasn’t expecting much because the price was so cheap. but, i was wrong! the place was stunning, so gorgeous inside and spotlessly clean. the temperature wasn’t freezing and it didn’t reek of alcohol. as soon as i walked in i was assisted by a very nice lady. she did my nails and she was so gentle and made sure i was okay with everything she did to the nails. 20 out of 10! i definitely recommend!! coming again!

I been going there for a long time. All most 9 years. Since they opened after the lock down because of the Pandemic customers are suffering. The prices have gone up dramatically and the service is bad. Appointments are not on time ???? I had an appointment and she took me 35 minutes after the scheduled time. The owner Diana is rude and unprofessional ????‍♀️ I don't recommend going there at all anymore. They don't wipe down the stations anymore or change the plastic in the basin witth the pedicures. This is very unsanitary.

Good customer service. Diana does the best nails. I show her a pic of how I wanted my nails n there were nice.