Charlie Hair Salon

+1 617-328-7188

686 Hancock St, Quincy, MA 02170 United States of America

Open Today: Closed

Quick Facts About Charlie Hair Salon

Charlie Hair Salon has received a mix of positive and negative feedback from customers. Let's analyze the strengths and weaknesses of the salon based on the comments provided.

Strengths:

1. Efficient and Fast Service: Many customers praised the quick service at Charlie Hair Salon. One customer mentioned that they were able to get a haircut in just 15 minutes, which is impressive considering their hair usually takes longer to cut. This shows that the salon staff are skilled and swift in their work.

2. Reasonable Prices: Several customers mentioned that the salon offers affordable haircuts. This is a positive aspect as it allows customers to maintain their hairstyles without breaking the bank. Reasonably priced services attract more customers and can lead to increased loyalty.

3. Skillful and Experienced Staff: Customers have positively commented on the skills of Charlie, the owner. One person mentioned that they have been getting their hair cut by Charlie for almost 20 years, which reflects the trust and satisfaction they have in his expertise. Another customer appreciated the high quality of the haircut they received, indicating the staff's abilities.

4. Easy Appointment Scheduling: Multiple customers mentioned that it was easy to schedule an appointment at Charlie Hair Salon. This convenience enhances the overall customer experience and saves clients time and effort.

5. Happy Clients and Positive Recommendations: Many customers expressed their happiness and satisfaction with their haircuts from Charlie Hair Salon. Happy clients are more likely to recommend the salon to others and generate positive word-of-mouth publicity.

Weaknesses:

1. Rude Behavior: There were complaints about the owner and a lady at the salon displaying rude and disrespectful behavior towards customers. One long-term customer even downgraded their rating due to such behavior. This is a significant weakness as it negatively impacts the customer experience and discourages repeat business.

2. Inconsistency in Service: One customer reported a negative experience where their haircut was messed up and took only 10 minutes. Additionally, the customer claimed that another person had to finish their haircut hurriedly due to an appointment clash. Inconsistencies in service quality and difficulties in managing appointments can result in customer dissatisfaction.

3. Communication Issues: A customer mentioned that the lady at the salon started yelling when asked to stop cutting their hair. Poor communication skills and a lack of professionalism can lead to uncomfortable situations for customers and deter them from returning.

In conclusion, Charlie Hair Salon has a number of strengths, including efficient service, reasonable prices, skilled staff, easy appointment scheduling, and positive recommendations. However, it also faces weaknesses such as rude behavior, inconsistency in service, and communication issues. Addressing these weaknesses by improving customer service, managing appointments effectively, and enhancing communication skills can help the salon improve its overall customer experience and satisfaction.

Best TL Reviews

Hey everyone, I booked an appointment with the owner on call and I was on time. The owner was nice to me and he cut my hair in 15 minutes and it was pretty fast because I know my hair can take half an hour sometimes. And all was available at a reasonable price. I told him to cut like this and he perfectly did it. So I will be going there for all next hair cuts.

Downgrading from 5- star to 1-star. I'm long time happy customer, but today's experience is terrible. The lady in the salon is always rude, but I happily ignored so far. But today she picked up unnecessary argument, then Charlie joined her. Totally rude and disrespectful behavior. I feel awful to be be a long time customer for such as*holes.

They are very nice people! Charlie is so good! Easy to schedule an appointment. High quality but affordable haircut! Will definitely come back!

They messed up my hair! The guy spent only 10 minutes to cut a woman's hair. After I asked him for an additional one-inch trim, he said one of his appointments came in, so he asked his wife to finish my haircut. I asked her to cut an additional one inch, she cut a whole swath of my hair to an inch instead! I will NOT be going back. The lady starts yelling at you when you tell her to stop.

Charlie is awesome. Been cutting my hair for nearly 20 years

Always very happy with Charlie’s Hair Cuts! Fair prices, no waits. Happy client!

Fast service at a good price. I'm not sure if they will be my new first choice for hair cuts, but they'll certainly be on the list.

Good place for the haircut .highly recommend this salon. Reasonable price. Charlie does an amazing job!!!