Quick Facts About Complete Beauty
Strengths:
1. Skilled hairdressers: Many customers commented on the good job the hairdressers did on their hair. This shows that the salon has skilled and talented professionals who can handle a variety of hair treatments.
2. Reasonable prices: Multiple comments mentioned that the prices at Complete Beauty place are reasonable. This indicates that the salon offers good value for money, attracting customers who are looking for quality services at affordable prices.
3. Positive customer service experiences: Several customers mentioned positive experiences with specific staff members, such as Fifa, Irine, Anna, and Sara. This suggests that the salon has friendly and professional staff who provide good customer service and create a positive atmosphere for clients.
4. Diverse services: From hair braiding to haircuts, shampoo and wash, and eyebrow grooming, the salon offers a wide range of services. This diversity allows customers to have multiple hair and beauty needs fulfilled in one place.
Weaknesses:
1. Lack of greeting and customer attention: One customer felt ignored when they entered the salon and were not acknowledged for 15 minutes. This indicates a lack of attention to customer service and could potentially drive away new or existing customers who value personalized attention.
2. Resistance to customer preferences: Some customers felt that the hairdressers gave them a hard time about their preferences, such as wanting rollers in their hair instead of blow-drying while wet. This resistance to customer preferences can create a negative experience and discourage clients from returning.
3. Mishandling of tip: One customer complained that the hairdresser took $10 from her $20 bill without acknowledging or discussing it. This reflects a lack of transparency and professionalism in handling customer payments, which can damage trust and discourage future tipping.
4. Inconsistent charging practices: One customer mentioned confusion about being charged for a conditioner even though they brought their own. Inconsistent charging practices can create confusion and dissatisfaction among customers, leading to a negative perception of the salon.
5. Language barrier: One customer mentioned that most of the stylists speak Spanish, which may create a communication challenge for customers who do not understand the language. This can lead to misinterpretations of hair requests and potentially unsatisfactory results.
6. Negative attitude from one of the owners: One customer warned against a specific owner with a bad attitude, suggesting that there may be inconsistent service quality within the salon. A negative attitude from staff members can create an unpleasant experience and drive customers away.
Conclusion:
Complete Beauty place has several strengths, such as skilled hairdressers, reasonable prices, positive customer service experiences with specific staff members, and a diverse range of services. However, there are also weaknesses, including a lack of greeting and attention to customers, resistance to customer preferences, mishandling of tips, inconsistent charging practices, a language barrier, and reports of a negative attitude from one of the owners. Addressing these weaknesses and focusing on enhancing customer service could further elevate the salon's reputation and attract more long-term clientele.
Best TL Reviews
They did a good job on the hair but there were a couple of things that weren't great.
1. When I walked in no one greeted me for 15 minutes. To the point I wondered if they thought I was waiting for someone or if they knew I was there to do my hair. At this point they only had two customers.
2. Two hair dressers gave me a hard time about wanting to do the rollers in my hair instead of blowing drying it while it's wet. At this point I just wanted to leave and let them use the blower instead.
3. When I went to give the hairdresser her tip I had a $20 and asked for change to break the 20. She kept $10 and gave me my $10. My plan was to tip her $10 from the start because she was doing everything herself, but I really did not appreciate that she just took it without saying anything or without letting me do it.
4. When the hair dresser asked another women what to charge me she said $60 which is fine and then said she's not charging me for the conditioner this time but will next time. I brought my own deep conditioner. There shouldn't be a charge attached to that at all.
Again, did nice job on the hair but everything else was enough for me to not return.
It was nice in here pluses Irine did an amazing job on my wash,set ,blow nd wrap????????????????
Jenny and her mom r the best Be
Been going 4 years going there 4 year get job
Best salon in Harlem by far. The owner Josephina is super sweet. Anna has been doing my hair for years,and she is very professional. The prices are very reasonable,and they use good products. I highly recommend this salon!!!!
I've been going to this salon for a couple years now and I love how the Owner Fifa does my hair. She tells me what I need and treats it when it needs to be. I love walking out with my hair feeling so soft & smelling gud
I give it 5 stars for the hair braider in the back named Sara, she's really good at what she does and I've always gone to her for years. Even after buzz cutting my hair and being away for some years, I come back and she's still in business. Such a nice lady and great worker I highly recommend.
Came here when I decided to get my fauxhawk with shaved sides. The stylist mostly speak Spanish, but the lady who did my hair knew exactly what I wanted and did a great job. I only paid $35 for a shampoo, wash & cut. Not bad at all. I do have one complaint. One of the owners has a bad attitude, so I would avoid her doing my hair.
The best experience everytime amazing service. They truly care for your hair. For all your barber needs see Twan he is the best my eyebrows look amazing look him up on instagram book your appointment @Twanthebarber_71
Complete Beauty Info
Amenities
Accessibility
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Wheelchair accessible entrance
Amenities
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Restroom