Underground Salon

+1 562-594-4035

8171 E Wardlow Rd, Long Beach, CA 90808 United States of America

Open Today: -

Quick Facts About Underground Salon

Underground Salon has received overwhelmingly positive comments from customers, highlighting the strengths of the salon. These strengths can be summarized as follows:

1. Consistent Exceeding of Expectations: Many customers have praised the stylists, particularly Angie and Layne, for their ability to choose cuts, styles, and colors that exceed their expectations. This showcases the talent and skill of the stylists and their ability to understand and deliver on customer preferences.

2. Excellent Customer Service: Numerous customers have mentioned the kindness and patience of the staff, particularly when dealing with elderly customers. The salon is described as professional and welcoming, creating a positive atmosphere for customers. This demonstrates the customer-centric approach and focus on satisfaction.

3. Skillful and Reliable Stylists: A recurring theme in the comments is the high level of skill demonstrated by the stylists, particularly Tomas and KD. Customers have explicitly mentioned their trust in these stylists and their ability to transform hair from damaged or poorly done to beautifully colored and styled. The reliability and punctuality of KD have also been commended.

4. Trendy and Welcoming Atmosphere: Customers have appreciated the relaxed and trendy atmosphere of the salon. The staff is described as engaging, charming, and friendly, creating a positive and comfortable environment. The presence of Bumble & Bumble products is also highlighted, indicating the salon's commitment to quality products.

5. Growing and Loyal Customer Base: The fact that many customers have been with the salon for years, some even for over 15 years, demonstrates the salon's ability to build and maintain a loyal customer base. This suggests that customers are consistently satisfied and have a positive long-term experience with the salon.

However, there are a few weaknesses that can be identified from the comments:

1. Difficult to Book with Preferred Stylists: Customers have mentioned that getting an appointment with popular stylists like Tomas can be challenging due to their high demand. This could potentially lead to frustrated customers who may have to wait longer or seek services elsewhere.

2. Limited Availability of Preferred Stylist: While the talent and skills of the stylists are commendable, the comments suggest that some customers prefer a particular stylist and find it inconvenient when that stylist is not available. This could be a limitation for customers who are strongly attached to a specific stylist.

In conclusion, Underground Salon has garnered positive feedback from customers, highlighting strengths such as consistently exceeding expectations, excellent customer service, skillful and reliable stylists, a trendy and welcoming atmosphere, and a growing and loyal customer base. The weaknesses, which include difficulty in booking with preferred stylists and limited availability of certain stylists, should be addressed to ensure customer satisfaction and retention.

Best TL Reviews

I'm not sure how I haven't posted a review already so this one is LONG overdue!

I've been to see Angie many times and I'm always happy with the outcome. I never know what I want done yet she manages to exceed my expectations every time. She does an excellent job at choosing cuts, styles and colors that suit me.

Took my daughter last weekend and she's ecstatic with the results. Now to find time for me!!!

Love this place. I've been going for years and have started bringing my elderly mom. They are always very kind and patient with her. Salon is always clean, professional and welcoming.

Update 2021: I still love this place! Still very clean and well-run. Spacious and well-lit. Large selection of products for sale. I’ve been with Martha for many years and she’s wonderful. Only problem is she books up for weeks or even months but she’s worth the wait.

Everyone here is awesome! I have been coming here for over 15 years. Tomas is the best! All of his past assistants are now hair stylist and I would see any of them if Tomas wasn't available. Dani did my wedding with Tomas and she is the sweetest! Thanks guys!

Wonderful salon! Welcoming friendly staff and relaxed atmosphere. I came to the salon after a disastrous cut and color at another salon and I am so glad I found Underground Salon to repair the damage. Layne is a brilliant stylist who has a real talent for color. She totally reversed my horrible cut and color. Not an easy feat given the mess she was given to work with!

I stumbled upon this place after considering some other salon recommendations from friends (it was their sign/logo). I'm glad I took a chance because I've been a customer for three years and I predict growing old with them! I feel like they're are trendy without being off-putting. My stylist is KD, and she does fantastic work with my hair. She is also extremely engaging and charming. This salon is always busy, which is a very good sign, and everyone is friendly, happy, and welcoming (the owners, the many stylists, and the wonderful receptionists). They also have Bumble & Bumble products, which I love.

KD is the best hair stylist. She took my horrible at home boxed blonde hair color to a perfectly colored and styled blonde. My hair was super damaged and just a mess until I started having her do it. She new I was afraid to have my hair done by someone other than me from bad experiences and she made me feel super comfortable. She is always on time and I don't think I have ever had to wait past my appointment time. I have been going to her for almost a year now and I wont let anyone else ever touch my hair again

I love this place. Everyone is friendly, the hair products they carry are amazing, and my hairdresser, Angie, is just wonderful. I found her right after I moved to the area, and I haven't wanted anyone else to touch my hair since.

So many great hairdressers here. Tomas is a hair genius but it is almost impossible to get an appt w/ him because no one wants to drop from his schedule.