Quick Facts About PEARL BEAUTY SUPPLY
PEARL BEAUTY SUPPLY has both strengths and weaknesses based on the comments provided. The strengths include great customer service, a kind owner, various selections including Ebin products, and the presence of helpful staff members. However, there are also weaknesses highlighted such as the perception of customers feeling watched and targeted, inconsistent communication regarding charges, and incidents of racial profiling.
One of the strengths mentioned is the great customer service and kind owner. This indicates that the staff members are attentive to the needs of customers and create a positive shopping experience. It is important for a beauty supply store to provide good customer service in order to build trust and loyalty among customers.
Another strength of PEARL BEAUTY SUPPLY is their various selections, including Ebin products. This suggests that the store offers a wide range of products to cater to different customer preferences. Having a diverse selection can attract a larger customer base and cater to a wider range of beauty needs.
In terms of weaknesses, one recurring complaint is that customers feel watched and targeted as potential thieves when they enter the store. This can create a negative shopping experience and make customers feel unwelcome. Beauty supply stores should strive to create a comfortable and inclusive environment for all customers, without making them feel suspicious or unworthy of trust.
In addition, there seems to be inconsistent communication regarding charges. One customer stated that they were not informed about the extra charge for debit purchases under $10, while another customer mentioned being charged extra despite not being informed about it. This lack of clear communication can create confusion and frustration among customers. Consistency in communication and transparency about charges are important to maintain trust and avoid misunderstandings.
Another weakness highlighted is the lack of customer service mentioned by some customers. One customer stated that they only go to the store for quick items, implying that they do not expect or receive a high level of customer service. As customer service is a significant aspect of the shopping experience, it is important for the store to address this weakness and ensure that all staff members are friendly and helpful.
Furthermore, there are incidents of racial profiling mentioned in the comments. One customer expressed their disappointment and anger when their daughters were followed and watched due to their ethnicity. This type of behavior is unacceptable and can greatly harm a store's reputation. Beauty supply stores should prioritize treating all customers equally and respectfully, regardless of their race or ethnicity.
Despite these weaknesses, there are positive experiences with the store mentioned as well. One customer appreciated the help they received from a Korean staff member and the wide availability of products. This shows that there are instances of good customer service and a positive shopping experience at PEARL BEAUTY SUPPLY.
In conclusion, PEARL BEAUTY SUPPLY has both strengths and weaknesses. The strengths include great customer service, a kind owner, various selections, and helpful staff members. However, weaknesses such as feeling watched and targeted, inconsistent communication about charges, and incidents of racial profiling need to be addressed in order to provide a truly positive shopping experience for all customers. It is important for the store to take these comments into consideration and work towards improving their weaknesses while continuing to build on their strengths.
Best TL Reviews
Good place. Great customer service and kind owner. Various selections including Ebin products...
Not the best beauty supply store. For the most part, they have the basics. My BIGGEST complaint is that they watch EVERY customer the minute they enter as if we're all coming to steal. And the "sales" people are NOT friendly. I spend A LOT in oils for me and my family, don't need to throw away my coins at a place where they're not happy to have your business.
You gotta watch this place. I put made a purchase under ten dollars with no mention of an extra charge for debit under ten and wasn’t charged extra either. I went back to get a product I had forgotten and was charge a whole dollar more than the item purchased to be told they charge extra for purchases under 10.00. No clear communication before hand and not consistent either. Just always get a receipt and pay attention to ransoms charges.
They have many products in stock. Customer service is lacking. I go there just for quick items.
Hay todo los que busca y tiene muy buen servicio ☺️
I have a friend that works there he's Korean very nice gentleman he helps you out. And the store has expanded and I can find everything I need I enjoy myself shopping again
I always frequented this store until they followed my daughters this past September. My youngest daughter went to the counter to ask about a product and noticed that the Hispanic lady was watching them the entire time on the camera. Even then, my daughters paid for their items. My daughters called me to tell me what happened. I went to the store and the lady denied that my daughters were being followed. I asked her if she forgot what year this was and reminded her that her paycheck comes from us, the customers. I also reminded her that she was no different from us in this country. Never will I allow my daughters to be denigrated like that by anyone. I demanded that she give my children back their money and told my children to her face to never give a store your money if they see you only as a thief!
I like going to these Korean owned beauty supply stores because they've figured out how to not make you feel like you're being watched. They have an African brother there who was really helpful, so much so that I tipped him on my way out. He was surprised.
Place Pictures
PEARL BEAUTY SUPPLY Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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