Quick Facts About Star Nails & Spa
Star Nails & Spa has several strengths and weaknesses based on the comments provided by customers.
One of the strengths of Star Nails & Spa is their quality of service. Multiple customers praised the service they received, mentioning the excellent work done by specific technicians such as Wendy. This indicates that they have skilled staff who can provide satisfactory nail services.
Another strength is the cleanliness of the salon. Several customers commented on the cleanliness of the salon, indicating that the staff takes hygiene seriously. This is an important aspect for customers who want to feel comfortable and safe during their visit.
Additionally, the friendliness of the staff is highlighted as a positive aspect. Customers appreciated the friendly atmosphere and interactions with the staff, specifically mentioning Linda and Ni as friendly and welcoming. This contributes to a positive customer experience and can make customers feel valued and appreciated.
On the other hand, there are some weaknesses that customers pointed out. One major weakness is the poor management of time. Several customers mentioned long waits and delays in getting their services started. The inconsistency in providing accurate wait times can be frustrating for customers who are in a hurry and can even result in some customers leaving the salon. This is an area that the salon needs to work on to improve customer satisfaction.
Another weakness mentioned by customers is the pricing and charging practices of the salon. Multiple customers felt that they were charged for services they did not receive or that there were additional charges for basic services like shaping. This indicates a lack of transparency in the pricing system and can leave customers feeling taken advantage of. Clear communication and transparency in pricing is essential to establish trust with customers.
In addition, one customer mentioned a negative experience with a technician during a pedicure. The technician tried to upsell the customer and did not provide a satisfactory service. This indicates a lack of professionalism and customer focus on the part of the technician. Consistent training and monitoring of staff is necessary to ensure that all customers receive satisfactory service.
Overall, Star Nails & Spa has strengths in terms of quality service, cleanliness, and friendly staff. However, there are weaknesses in terms of time management, pricing transparency, and consistency of service. Improving these areas can enhance the overall customer experience and satisfaction at the salon.
Best TL Reviews
Went at 2:30 to ask if they do walk-ins. I was told yes but it would be an hour, come back at 3:45. On the way home they called me and said 4.
My sister and I got there right before 4, washed our hands, and chose our colors.
We waited 35 minutes and they tried to seat us separately. Why would I want to sit far away from the person I came with? Makes no sense. So we waited 10 more minutes for seats next to each other.
My sister and I like our nails but this place needs a better concept of time. While there 5 people left due to time constraints and long waits, and another demanded a discount (which was denied).
If you are in a hurry go somewhere else. Also if they tell you a time add at least 20 minutes....
Very expensive, they charge extra on your fills to file under the nail, to put glue under, and file while shaping the length. just a normal file while shaping? Not a cut down or file down. Just to shape, (I didn’t ask or request for it, it’s always been part of the service) I felt taken advantage of for just a regular set of fills with a already short natural length. Last time I was also charged the 43.00 but I had a cutdown & she put NO glue underneath & one nail came off because the nail curled up underneath. I went back a week later & she didn’t charge me to put another nail because she said there was no glue underneath.
Went for pedicure. Technician was terrible. I requested a medium-expensive treatment but the tech would not stop trying to get me to spend more. I kept declining, so she retaliated by calling my exfoliating scrub the 4-min "massage" that is included with all pedicures, even though I paid extra for the scrub. I also paid for callus removal but she left all the callus on one foot. She did not help me with my shoes, or even hand them to me. I had gone there for years, sometimes it's good and sometimes it's just ok, but after that experience I'm never going back.
I liked the service and the quality. But I was charged for services that I did not receive. When I asked the counter clerk why it was so much and told him I did not get the particular service, he acted like he didn’t know what I was talking about and wouldn’t let me see my ticket. It was very disappointing, be careful, and make sure you get clear prices before you allow them to start.
Maravilloso.! Como siempre, excelente servicio y trabajos por Wendy fabulosos. Agradable ambiente y bonito lugar.
Siempre vendré aquí.⭐️⭐️⭐️⭐️⭐️
Just moved in to Corona. Finally found a great nail salon. Clean, friendly staff. Thank you Linda and Ni..loved the French tip!
I called because my shop was backed up; had three waiting! Since I was going on vacation I decided to seek service near our area. One told me right off they were backed up! However, when I called star the gentleman..,Tony?? said I can begin by 5:30-no later than 5:45 so I went. One lady was a walk in who went before me then another came in and said she had a 5:30 appointment ! But, I was there at 5:30 and she came in about 5:35. She also started before me! At 6:20 I was put in water and started service! My issue is their service was $10 dollars more, less steps/less treatments, cheaper product and I could have gone back to my regular shop and waited had I been told the honest truth. I also feel I should have been put in chair before the last lady! At least make it look fair!
Amazing service, amazing people ????
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Star Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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