Quick Facts About Top Nails
Top Nails has received both positive and negative comments from customers, which provides insight into the strengths and weaknesses of the place.
One of the strengths of Top Nails is their efficient service. Customers have mentioned that they were able to walk in and get service without having to wait. This is a positive aspect as it shows that the salon is able to accommodate customers in a timely manner, making it convenient for those with busy schedules.
Another notable strength is the relaxing and professional atmosphere of Top Nails. Customers have mentioned that the salon is clean, organized, and has a calming environment. This is important as it contributes to a positive overall experience for customers and creates a space where they can feel comfortable and pampered.
The quality of the nail work done at Top Nails is also mentioned as a strength. Customers have complimented the natural-looking, well-shaped nails, and the attention to detail in the manicures. The fact that customers have already received compliments on their nails within 24 hours of getting them done speaks to the skill and expertise of the technicians at Top Nails.
On the other hand, there have been some weaknesses mentioned by customers. One recurring complaint is the poor attention to detail in the nail work. Customers have mentioned issues such as unpainted sides of the nails, uneven finish, blemishes, and even a bubble on the nails. These flaws can be seen as a weakness as they reflect a lack of precision and attention to detail, which is crucial in nail salons.
Another weakness mentioned by customers is the lack of professionalism displayed by some staff members. There have been instances where customers have experienced rude behavior or a negative attitude from the technicians. This is a significant weakness as it not only affects the customer's experience but also reflects poorly on the salon as a whole.
One customer mentioned a negative experience with the removal of their old nails. They reported the technician being rough, rushing the process, and causing discomfort. This highlights a weakness in the salon's ability to provide a comfortable and gentle experience for customers during nail removal procedures.
There have also been complaints about the speed of service at Top Nails. One customer mentioned that their manicure was done in just 15 minutes, which they considered to be too fast and resulted in poor work. This suggests a weakness in the salon's ability to prioritize quality over speed and may reflect a lack of attention to detail.
Another weakness mentioned by a long-time customer is the lack of regard for customers. They had made an appointment a week in advance but upon arrival, they were informed that the appointment had been booked on the wrong day. The owner did not offer any solution or attempt to accommodate the customer, showing a lack of customer service and a disregard for longstanding customers.
Overall, while Top Nails has strengths such as efficient service, a relaxing atmosphere, and skilled nail technicians, there are weaknesses that need to be addressed. These include the need for better attention to detail, improved professionalism from staff members, and a focus on providing a comfortable and enjoyable experience for customers. Addressing these weaknesses will help the salon improve its reputation and ensure customer satisfaction.
Best TL Reviews
Walked in at 6pm looking for a dip nail to replace my current nails that were done horribly somewhere else. I asked the gentleman at the front if they had time since they closed at 7pm and he took me right back to his station right away. It was quiet, clean, organized with a relaxing and professional atmosphere. The gentleman Vu who had done my nails did a fantastic job, the look great. Very natural looking, shaped nicely and not too thick or too thin. I’ve had them less than 24 hours and already gotten compliments. So shiny and pretty too! Thank you Vu for a wonderful job I will most definitely be returning.
Got right in, no wait. But I absolutely hate my nails. They did not paint the sides, gaps by nail beds, uneven finish with blemishes and even a bubble that you can move around on one of my nails. Just got my nails done and they already look like they’re grown out because she left a gap up top and didn’t paint the sides.
Worst experience. I have been to many nail salons this one is the absolute worst. I wanted to take old nails off and do manicure to give my nails a break. The lady seemed very upset and took my nails off very aggressive she was burning me with the machine and rushed me to a 15 min process. She did not take time to let the old nails soak off. She seemed bothered and angry.I will never go back there they look horrible after two days
I gotten my nails done short and simple, I wanted one word on one of my nails and the man who was doing my nails already was being rude but when I asked he completely let his attitude out. I find it unprofessional and I don’t see what’s the issue if I’m paying my money ? I’m not returning and much rather never went. ????????.
Worst and fastest manicure I've ever had--15 minutes from start to finish. Terrible work. Will never go back and will tell all my friends and relatives to never go there.
I was a long time customer here and called a week in advance to get an appt. on Dec 23rd because I needed that specific day. When I got there I was told by the owner that my appt was in the book for Dec 22nd (clearly someone booked it wrong). Then he told me I would have to come back tomorrow. He did not care that I couldn't come the following day and just let me walk out. They don't have any regard for longstanding customers.
First time here with my mother-in-law for mother’s day. Helen was absolutely wonderful, we weren’t sure what we wanted and Helen suggested ombré with a clear chrome top. We absolutely love our nails and will definitely be back.
Staff is so nice, the man that did my nails was awesome and did an amazing job. Really did get exactly what I wanted with my nails and i’m so happy with how they turned out ????
Place Pictures
Top Nails Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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