HT Nails & Spa

+1 813-948-8700

18470 US Hwy 41, Lutz, FL 33549 United States of America

Open Today: -

Quick Facts About HT Nails & Spa

HT Nails & Spa is a popular nail salon that has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the strengths, one customer mentioned that their experience at HT Nails & Spa exceeded their expectations. They praised the work of a specific technician, Howie, who did an incredible job on their nails. This highlights the skill and expertise of the staff at the salon. Additionally, the customer mentioned that the price was reasonable for the quality of service received, indicating that HT Nails & Spa offers competitive pricing.

Another positive aspect of HT Nails & Spa mentioned by a different customer is the friendly and welcoming atmosphere. They described the decor of the salon as absolutely gorgeous and praised the owners, J and Holly, for being very friendly and wonderful. This implies that the staff at HT Nails & Spa create a positive and inviting environment for their customers.

Furthermore, one customer praised the massage chairs at the salon. This suggests that HT Nails & Spa provides a comfortable and relaxing experience for their customers during pedicures. This attention to customer comfort enhances the overall experience at the salon.

However, there are several weaknesses that can be identified based on the negative comments provided. One recurring issue is miscommunication about pricing. A customer stated that they felt deceived by the salon when they were initially quoted a lower price over the phone but faced higher charges at the salon. This indicates a lack of transparency in the pricing structure, which can lead to customer dissatisfaction and confusion.

Additionally, there were complaints about the quality of the nail services. One customer mentioned that their acrylic nails were uneven and poorly finished, with globs of acrylic hanging off the bottoms. Another customer described their pedicure as rushed and poorly done, with a terrible paint job on their toes. These comments indicate a lack of attention to detail and skill in the nail technicians employed by HT Nails & Spa.

Furthermore, negative comments highlighted instances of unprofessional behavior from the staff. One customer mentioned being called crazy by a pregnant employee and feeling disrespected. Another customer observed staff members talking badly about another customer who had a similar complaint. This kind of disrespectful and unprofessional conduct can have a negative impact on the overall customer experience and reputation of the salon.

In conclusion, HT Nails & Spa has strengths in terms of skilled technicians, competitive pricing, friendly atmosphere, and comfortable amenities. However, they have weaknesses in terms of miscommunication about pricing, poor quality of nail services, and instances of unprofessional behavior. These weaknesses can significantly impact customer satisfaction and loyalty. It is essential for HT Nails & Spa to address these issues in order to improve their overall reputation and retain customers.

Best TL Reviews

Left today with only my long natural nails being cut off after being called crazy by a pregnant lady for asking why it costs $5 to shape my acrylics. Like lady, I wanted a basic black acrylic set and there's no way you're charging me $50 for that. When I called I was told $30+ only to be told that's for polish on top of tips. What a jank and deceptive place with mean employees. Literally walked across the street to Motion Nails and I'm getting cat eye acrylics for $45 from A KIND gentlemean who can communicate with his customers.

I got my nails done by Howie for my birthday weekend, and he exceeded my expectations! The photo of my nails speaks for itself. I didn't think the price was too bad either, especially for how great they turned out. He did an incredible job, and I'll be going here from now on :)

The most messed up acrylics I have ever gotten in my life. Uneven, not cleaned up on the bottoms. They looked like garbage I honestly was shocked when she said she was done because there were globs of acrylic hanging off the bottoms. She also insisted on using dip. Total garbage. Acrylic is stuck to my skin still and it’s been days.

My wife and daughter went there a week ago and my wife was very disappointed with the quality of the nail service, when she returned to get it corrected they made her feel bad about even asking. She also observed the staff talking badly about another customer who had a similar situation.

Maybe i just had the wrong tech doing my nails but she refused to use the color i wanted unless i got gel even though they had it and she also left my nails looking horrible... I shouldn't have paid.

I had gone to this salon once and had great experience not this time. The lady who gave me a pedicure rushed thru everything making my pedicure only 20 min long. The shortest time U have ever had for a pedicure. My toes would have looked better if i did them. She also did a terrible job painting them. I generally leave $6 for a tip I left her $2 and felt that was too much, highly disappointing ???? Will never go back!

I have always had a great experience here. My nails always look good and everyone is very friendly. The massage chairs are great while getting a pedicure.

This place is awesome the decor is absolutely gorgeous and the people who run it J and Holly are absolutely wonderful very very friendly you want an awesome place to get your nails and toes done this is where you need to go