The Nail Lounge of Tucson

+1 520-622-8234

2620 N 1st Ave, Tucson, AZ 85719 United States of America

Open Today: -

Quick Facts About The Nail Lounge of Tucson

The Nail Lounge of Tucson has received a mix of positive and negative feedback from customers. To analyze the strengths and weaknesses of the place, let's start with the positive comments:

1. Quality work and friendly staff: Many customers noted that they loved their nails and had no issues with them while they grew out. The staff at The Nail Lounge of Tucson is described as nice, caring, and attentive to customers' needs. This indicates that the salon provides quality services and prioritizes customer satisfaction.

2. Clean salon: One customer mentioned that the salon is clean, which is an important factor in maintaining a safe and hygienic environment. A clean salon not only enhances the overall experience but also promotes customer confidence in the establishment's commitment to cleanliness and sanitation.

3. Friendly and professional business owners: The Nail Lounge of Tucson is praised for having friendly and professional business owners. This indicates that the owners take pride in their business and prioritize creating a welcoming and professional atmosphere for their customers.

4. Attention to detail and personalized service: Customers have mentioned that specific nail technicians, such as Q and Sid, pay attention to detail and take the time to understand their preferences. This personalized service helps in creating the desired nail look and ensures customer satisfaction. Additionally, Q is commended for coaching customers on nail growth, indicating a commitment to overall nail health and customer education.

5. Covid-19 safety measures: During the Covid-19 pandemic, The Nail Lounge of Tucson has implemented thoughtful safety measures to protect both staff and clients. These measures include wearing masks, setting up plastic barriers, and sterilizing supplies and materials. Such precautions demonstrate a commitment to prioritize customer safety during uncertain times.

Now, let's address the weaknesses highlighted in the negative comment:

1. Poor nail service and lack of professionalism: One customer had a negative experience with nail technicians at The Nail Lounge of Tucson. The customer experienced chipping and separation of acrylic nails just days after getting them done. When returning for a fix, the nails were poorly repaired, and the customer was charged for the subpar service. Additionally, the front desk staff exhibited unprofessional behavior by speaking over the customer and making negative remarks within earshot. This lack of professionalism and inadequate nail service led to a feeling of defeat and a desire for a refund.

2. Lack of communication and coordination: Another negative comment mentioned a lack of communication and coordination between nail technicians. The customer felt separated from their friend during a manicure and pedicure session, and two different technicians worked on their nails. This can be frustrating for customers who expect a seamless and coordinated service, as it can lead to confusion and a perception of trying to get customers to spend more money.

3. Lack of customer input and discomfort: The negative comment also mentioned that the customer felt uncomfortable due to the lack of customer input and discomfort during the service. Nail technicians made comments about the customer's nails and failed to prioritize customer comfort during the service, such as leaving the customer waiting for a long time or using a toenail divider in a way that damaged the customer's toe. This lack of attention to customer input and comfort can greatly impact the overall experience and satisfaction.

In conclusion, The Nail Lounge of Tucson has several strengths, including quality work, friendly staff, a clean salon, personalized service, and Covid-19 safety measures. However, there are also weaknesses, such as poor nail service, lack of professionalism, lack of communication and coordination, and discomfort experienced by customers. It is crucial for the salon to address these weaknesses and improve its services to ensure consistent customer satisfaction.

Best TL Reviews

I always leave loving my nails and having no issues while they grow out. They are all so nice and really care about their customers and make it a comfortable place to get your nails done.

I've been getting my nails done for years now and decided to try a new place that my coworker recommended. I decided to come nails lounge after hearing good things. I got a fill and color change and paid $37 and tipped $10...after 4 days later, 4 nails on my left hand started chipping and the acrylic started separating from my real nail which I had never seen before (again,i've been getting my nails done for years) so I decided to call, made an appointment for a fix and came in. one of lady's fixed a total of 3 nails and the ones that were separating she then put nail glue on to "keep them together". it was done really poorly and she was very rough. she then charged $10 and handed them a $20 and left because I honestly did not feel comfortable staying any longer. 2 days later 3 of my nails fell apart again...at this point, I felt defeated and just wanted a refund. I work really hard for my money and it didn't feel fair to me have spent so much money on nails only for them to be done so poorly. I came back to speak to a manager so I could get a refund and the lady in the front told me that was not possible, while the lady that fixed my nails last time spoke over her while glaring at me. there is no reason why you should be 1. speaking over someone who's trying to talk to me and 2. literally talk about me while i'm standing right here. they offered to fix my nails for a third time but I said no because who would want to stay in an environment where they're clearly not wanted? I didn't need to understand what her friend was saying to feel the annoyance in the tone of her voice. this place was horrible, and I will never be coming back here again and will be telling everyone how horrible it is. save your money and go elsewhere!

I tried six different nail salons before becoming a loyal customer of The Nail Lounge of Tucson! Clean salon, quality work, and super friendly/professional business owners.

Q always takes the time to understand and create the look I'm going for. She also coached me through nail growth and my nails have never been longer or healthier!

Sid's pedicures are also such a treat. He shows great attention to detail with his nail shaping and polish application, and leaves my feet feeling softer than ever.

P.S. I feel very safe coming here during Covid. Q and Sid have a lot of thoughtful safety measures put in place to protect themselves and their clients. I've never seen them without masks (sometimes wearing two at once); they have plastic barriers set up to reduce contact between tech and client; and the last two times I got a pedicure, all of the supplies and materials were individually packaged and sterilized.

Q is the best! I usually show her a picture of the nail design I want and she nails it every time! They are fast and friendly! I won’t go anywhere else

Q did an amazing job on my nails and I'm super happy with her work, she takes her time and makes her customers happy.

I came in here with a friend to get a manicure and pedicure. My friend got her nails done and I was told the pedicure was first, no big deal but I was completely separated from my friend. The young lady that did my nails didn’t talk much which was fine, but she did make a comment about my nails and honestly she could have just said it to me because I understood what she said. The women that did manicure left and told me let it dry then I sat there 20 minutes after, feet got very cold and the 2nd nail tech made a comment. The 2nd nail tech then put a top coat on my nails and when trying to remove the toenail divider she messed up my toe nail (in picture). I should have said something but I was honestly annoyed by the service and how they tried to get two nail techs to work on me. Which is a trick nail techs have used to make me spend more money. I was hoping this would be my new nail home, guess I will continue searching.

I found my new place!!! Not only did the woman who did my nails do a phenomenal job on my manicure, she was so gentle and tactful when I needed my acrylics removed first. I knew it would be a challenge, but she did such a good job! And then I was worried my nails would be too damaged for a good manicure but after the hand massage (which rocked my socks off btw!! I didn’t know how sore my hands were until she started ????) she trimmed the nails and cuticles and filed them down and was so sweet when she let me know she’d have to cut them down a little (which I was totally fine with!) and holy cow, my nails weren’t dead after all. The polish was fab and she literally nailed it. Definitely coming back forever ???? I’m so sorry I didn’t get her name, but I have a feeling whoever you get the pleasure to work with, you’re gonna be so thrilled with the results. Cannot stress enough how in love with this place I am ????

This place was awesome! I got a standard pedicure and a gel manicure. They were friendly, prompt, and gave an awesome oil massage on my legs/feet during the pedicure. Good prices too. Would highly reccomend.