Quick Facts About Elite Nails & Spa
Elite Nails & Spa has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the business, we will break down the comments and address each aspect.
Strengths:
1. Good job on full set: One customer mentioned that Elite Nails & Spa did a great job on her full set. This indicates that the salon has skilled technicians who can provide high-quality services.
2. No appointment needed: Another customer mentioned that they were taken in right away without an appointment. This suggests that the salon has the capacity to accommodate walk-in customers, which is convenient for those who may have last-minute nail needs.
3. Good talent: A loyal customer mentioned that the salon has great talent and shared photos of their favorite sets. This indicates that the salon has skilled nail technicians who can create unique and beautiful nail designs.
4. Good customer service: Some customers mentioned that the customer service at Elite Nails & Spa is good. This suggests that the staff is friendly, attentive, and provides satisfactory assistance to customers.
Weaknesses:
1. Manager's rude behavior: Multiple customers mentioned that the manager at Elite Nails & Spa exhibited rude behavior. This is a significant weakness as it reflects poorly on the professionalism and atmosphere of the salon.
2. Bad service experience: One customer stated that their friends had a bad service experience, including being yelled at by the manager. This suggests that there may be a lack of consistency in the quality of service provided by the salon.
3. Lack of cleanliness: A customer mentioned that the salon appeared dirty and that they did not observe proper sanitation practices, such as not cleaning between pedicures and double dipping in wax. This is a major weakness as it raises concerns about hygiene and the risk of spreading infections.
4. Discrimination: One customer mentioned experiencing discrimination at the salon. This indicates a lack of inclusivity and fairness in how customers are treated, which is detrimental to the salon's reputation.
Based on the comments, some potential areas for improvement for Elite Nails & Spa include addressing the manager's behavior, improving cleanliness and sanitation practices, and ensuring fair and equal treatment of all customers. These weaknesses may be impacting the overall customer experience and reputation of the salon. It is important for the management of Elite Nails & Spa to address these concerns in order to maintain and attract a loyal customer base.
Best TL Reviews
Took me in right away with no appointment , did a great job on my full set , have been looking for a new nail salon and I think I’ve found it !
I had several friends of mine go to this business And their service was bad The woman manager had yelled at all the customers with bad attitude with no respect, treating my friends like dogs. This place of service ELITE NAILS AND SPA I do not recommend for anybody to go here, the WOMAN MANAGER needs to learn how to act and how to talk to her customers in a passion way with respect, To the women Manager who yelled at my friends you have business stop treating others ugly (1) Repect others (2)show compassion (3) Honor your customers (4) Be kind (5) Treat them like humans (6) Be polite (7)Act Right (8) Stop Hurting others you will be shut down..
I've done a few reviews in my time and always laughed when people said if they could give zero stars they would. Well today I understood the meaning behind the words and it was no longer funny. When I walked in I informed the manager I was there for a mani/ pedi she said ok and instructed me to a booth where a tech began my manicure. 5 minutes in the tech offered me to have both services performed at once, I declined, as thats not my preference. She said it was not a problem and continued the service. When she completed the service, I proceeded to go sit down in front as the pedicure chairs were full. I did not have a problem waiting. when I walked to the front the "manager" asked me for payment. When I informed her that I was still getting my pedicure service she said no you're not. We are full with appointments. “Pay for your manicure and go.” It is 2:38p.m and the shop closes at 7pm.I was Blindsided by the whole ordeal. I repeated what the lady was telling me to her making sure I was not misunderstanding. She continued to make a scene, yelling and talking to me disrespectfully telling me to leave. " You should've just done what I said when she told you to get a Mani / pedi at the same time!!" I informed her the tech said it was not a problem, that it was more for customers who were in a hurry and my choice. She then screamed, " I'm the manger you should talk to me!!" I asked why would I do that? I told her I had no problem waiting for the pedicure. She told me again, " No , pay and leave! " To avoid further upset and anger of my own, I paid and left. I have never been so disrespected in all of my life. I wouldn't advise ANYONE to go to this location and deal with the disrespect and lack of professionalism that this lady put out. I was simply trying to get a service. It was so uncalled for. Other patrons looked on in shock at the ladies behavior, but they did not leave. I hope seeing a " manager" behave in such a way makes them never go again. There are too many nail shops to patronize one with " managers" exhibiting behaviors like this .
Had to put 1 star other wise I would have put 0 that's what they deserve. Judge for ur self I got a medium full set a Gucci sticker and a gel pedicure which they cut my toe really bad. They charged me 87.00 please save ur hard earning money and do not go there they just charge what ever they want super poor service. The lady that did my nail took for ever and didn't know how to do what I asked for. I told the manager or owner not sure that they cut my toe really bad and she didn't care she ignored me.
I’ve been going to this place on and off for years. These are just 2 photos of my favorite sets that I could find in my phone atm. Anyways, they have some really great talent, and there customer service is not to bad. The rhinestone set is my most recent. I let her create something from the ideas I had showed her because I was so indecisive. She did not disappoint????(I feel terrible because I can’t remember her name for the life of me) Sometimes you gotta just trust the process????♀️????????????
The manager is disgustingly rude, all she cares for is her money & not the treatment of her clients. It’s also very dirty. I didn’t see them clean in between pedicures, only rinsed. They double dip in their wax so who knows how many peoples germs are in there. Don’t waste your time going there.
I been coming to this place since i was 14 years old I’m now 34. The service here is great. I love to get there early because they are always busy.
After going for a year or so I decided to be a walk in and show up had my two daughters with me and was rudely asked are they with you? Obviously ???? since they are little girls and walking in with me. The front desk lady asked what I was there for I said manicure and pedicure she then tells me to come back because their is no space so she basically didn’t want everyone sitting in her waiting area big discrimination if you ask me when I told her I wanted to wait for a particular nail tech she also said she busy not right now maybe later i could of done my pedicure and then done my nails but she decided to quickly dismiss me I won’t be returning and I seen them be rude to other people before I just never imagined it would be my turn I guess that’s just the way she is . Sad for the nail tech the front desk lady just made her lose 80$
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Elite Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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