Quick Facts About NV Nails & Spa
NV Nails & Spa, located in an unspecified area, has received a mix of both positive and negative feedback from customers. In order to understand the strengths and weaknesses of the salon, let's examine the comments provided.
One recurring theme in the comments is the mention of specific staff members who provide excellent service. Donavan and Cathy are praised for their skills and attention to detail. This indicates that the salon has talented and competent nail technicians who are able to deliver high-quality work. Additionally, the positive feedback suggests that the salon takes time and care in performing services, giving customers confidence in their nails.
Customers also commend the salon for its fair prices. One individual mentions that the prices were super fair and another points out that the salon is cash or debit only, indicating that they offer affordable services. This is a strength of NV Nails & Spa as it makes their services more accessible to a wider range of customers.
Another positive aspect noted in a comment is the convenient location and efficient service. A customer who was flying into Ontario appreciated the fast and high-quality service they received at this salon. The ability to accommodate customers with tight schedules shows that the salon is efficient and customer-oriented. Additionally, the positive comment about the staff member Nina suggests that she is friendly and engaging, making customers feel comfortable during their visit.
However, there are several weaknesses that can be derived from the comments as well. The most glaring weakness is the issue of rude customer service. One customer had a negative experience with the owner, Nina, where she was rude and dismissive. This specific incident resulted in the customer being dissatisfied and ultimately deciding to take their business elsewhere. Rude customer service is a significant weakness as it can drive away loyal customers and harm the salon's reputation.
Another weakness is the inconsistency in the quality of the services provided. One customer mentions that their nails were not smooth and the tips were not the same size. This suggests that there might be a lack of attention to detail or quality control within the salon. Inconsistencies in service can lead to customer dissatisfaction and a decrease in customer loyalty.
Lastly, there is a comment regarding the limited payment options of cash, debit, or Zelle. While this may not be a significant issue for some customers, it can be viewed as a weakness for those who prefer other payment methods. Offering a wider range of payment options, such as credit card payments, would enhance the convenience and accessibility of the salon.
In conclusion, NV Nails & Spa has strengths in terms of talented staff, fair prices, and convenient location, as well as efficient service. However, the weaknesses lie in the area of customer service, consistency of service quality, and limited payment options. Addressing these weaknesses could improve overall customer satisfaction and retention.
Best TL Reviews
I went for a fill, and I tried to explain to the owner Nina the way I wanted my tip and she was very rude replying back to me don’t have a pic and I told her it’s the same way as you did it 2 weeks ago when I got a new set for $60 and she acted like she didn’t remember me I been going there for 4 years now. The owner said she was going to charge me five more dollars because I wanted my tip a certain way, which I told her that was fine so total of $55 for a full, she showed me the tip and I told her that I wanted it a little bit more thicker as she rolled her eyes and did it with an attitude. Nails were not smooth tips were not the same size. Very disappointed. I’ve been coming here and dealing with her rudeness for many years but I got fed up with it . She does not have no great customer service only was she really wants to. So I will take my business elsewhere. Good luck.
Nina did an amazing job! I got exactly what I asked for in 30 minutes!! The prices were also super fair! Will definitely make this my new salon, thanks Nina !
Donavan is the best, love his designs! Definitely recommend this nail salon! I have been coming to this shop for over 2 years now, never have I had an issue. I always leave loving my nails and feeling relaxed. The staff is super friendly and take care really good care of you. Definitely recommend.
Very nice finish with Ceramic Paint Protection. I was quoted by three different companies. Service Detail USA Of Hollywood did the Ceramic Paint Protection (lifetime warranty) for $1000 with the preparation, with inside protection together with outside windows and wheels protected at my place. Other companies had so many conditions, to bring it to them and pickup after 2 or 3 days, etc, etc but not even giving lifetime warranty plus every year pay for annually inspection price.
Such a great service. I got a spa pedicure. The reflexology service. It was really nice and I was so relaxed. A little rough on the massage but still felt good. The basic manicure I got was so good. I wish I would have taken a before and after. They looked so good and they were so dry. The man did a great job. I would definitely come back. Pedicure was $48 and manicure was $30. Cash or debit only. Or zelle
Awesome experience!! I absolutely Love My Nails!! I got a full set and a pedicure as well. They were both awesome. I would highly recommend anyone to go here you won't be disappointed!!!
5 star service. I flew into Ontario and had a few hours before I had to be somewhere. I found this spot on Google after looking around in the area. Fast and high quality service! Nina was fabulous. I enjoyed our conversation. I highly recommend this shop. I plan to return when I'm in the area. You should check them out ✨️
Cathy is amazing she takes her time and makes sure to do your nails perfect as if there her own from your pedicures to designs she is great everyone there was friendly definitely going back!
Place Pictures
NV Nails & Spa Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places